Something you can look forward:
…like keeping your career options open, loathe layers of approval processes “We need a meeting to talk about this first”, find the fear of change incomprehensible “…Because we’ve always done it this way”, and resent having every minute of your time tracked? Do tech-driven environments make your heart beat faster, and topics like AI and machine learning give your pulse that extra kick? Do you want to stand behind a product that makes sense, benefits others, and continues to push the boundaries in innovation? Are you looking to work in an environment that combines the startup spirit with the professionalism and customer base of a large league player? Do you feel comfortable in a cool, internationally-positioned, performance-oriented team, where you can live out new ideas, expand your skills and engage your personal drive? Do you want to take responsibility from day one, decide where you want to go, and configure your own work environment? If you’ve got team spirit and a can-do mentality, you’re our perfect match!
… are the team YOU have been looking for! We come from all over the world – Germany, France, Britain, United States, China, South America, Pakistan, Netherlands, South Africa, and more – our international roots form a team that feature top skills sets and personalities, catapulting us within a short time frame to the top of the tech service startup world. Our enthusiasm for tech innovation and the desire to make a difference with our work connect and motivate us every day. Our founding spirit, our standards for high quality, and our hands-on way of thinking are orchestrated together within an environment based on trust and self-motivated work. We find it critical to design our own job profiles and choose our perfect working environment, whether it’s in one of our modern co-working spaces or in your very own home office. Thanks to video calling, live chats, and online team meetings, we are always connected and virtually sit in one office. And with our addition of regular team days and after-work events, our team is proficient at being connected offline too!
WHAT WE DO
We created VirtualQ to end long customer service waiting times for callers. How? Our virtual assistants take callers off service center waiting queues, and let callers know when it’s their turn. The days of listening to pesky waiting jingles in a continuous loop are gone, ending frustrating customer service experiences. And through constant development and innovation, we have also established ourselves as a customer experience expert with a portfolio with comprehensive AI-based solutions. With our voice solutions, we serve the needs of callers and service centers alike. Our virtual, self-learning assistants act as intelligent helpers.
They engage in dialogue with callers, answer recurrent customer requests directly and without delay using machine learning and sparing customers the tormenting search in long and often obsolete FAQ texts. Behind the scenes, we use our intelligent algorithms to help companies better manage incoming calls to service centers, streamline HR planning, and significantly improve relevant KPIs. Whether they are deployed through websites, apps or telephony – our intelligent helpers are present wherever customers look for information, creating an unprecedented customer experience.
… AND WHY WE DO WHAT WE DO
We all love tech and we love innovations that improve our everyday lives. Anything that wastes our time and is inefficient drives us crazy. We want to improve things and develop solutions that remove roadblocks, provide answers and delight others. Our vision is to create a whole new customer experience and upgrade the image of the service industry – with virtualQ, service should be fun again, by using the latest AI and machine learning technologies, further innovating and building on our technologies. For us, no idea is too absurd and no challenge too big. No matter which area we’re working in – product development, sales or customer success management – we set ambitious goals! We are not satisfied with mediocre solutions, but seek to build exceptional solutions.
We are a diverse team of different personalities, with impressive careers and outstanding skills.
Each and every one of us has deliberately chosen virtualQ and the tech startup industry: We believe in our software solutions and their potential to fundamentally change a whole industry. We don’t want to sit in a comfy job working out checklists, we want to move things and create something big together. We created an environment in virtualQ, where uniqueness, drive and initiation are promoted and rewarded with plenty of freedom and flexibility. Our passion and dedication pays off – well-known investors and famed national and international companies from a wide variety of sectors as well as their callers are enthusiastic about the virtualQ solutions. Enterprise companies such as Lufthansa Albatros, the insurance companies Gothaer and HanseMerkur, the United Bank of Africa and the Austrian Federal Railways (ÖBB) are just some of the names on the list of our continuously growing satisfied customer base.