VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.
Create happier customers and more effective contact centers with virtualQ’s
VIRTUAL WAITING SERVICE
Enhance customer’s digital experience and satisfaction while reducing high levels of inbound customer call/contact volumes, by shifting waiting callers to time slots with lower inbound call volume.
CUSTOMIZABLE SERVICE OPTIONS
Optimize your agent utilization rate by having your customers call in when it’s their turn. By selecting the call-in option with virtual queuing, you ensure a steady, consistent stream of calls to your agents to improve workforce efficiency.
Maximize your customer support experience by having us directly call your customers when it’s their turn. By selecting the call-back option with virtual queuing, your customers can be rest assured that they’ll be assisted without any additional effort on their end.
Maximize your customer satisfaction by having us directly call your customers at a selected time of their choice. By selecting the call-back option with appointment scheduling, your customers are empowered to select a time that works for them and for your contact center to increase the quality of customer support.
Reserve appointments for valued callers who need specialized support from skilled agents to reduce inbound call volume and to optimize workforce efficiency. Empower your customers by giving them the option to schedule their own appointments at a time of their own convenience, which allows them to bypass the waiting queue and resume the call with reduced stress, leading to higher customer and employee satisfaction.
AI-Based peak management
Intelligently manage high call volumes automatically with our smart software solution to improve your employee utilization rate, accessibility rate, and comprehensive individual, unique service KPIs. The virtualQ algorithm is optimized for your specific requirements!
Improve accessibility by creating an omni-channel experience for your customers by meeting them where they are, whether that’s via phone, your app, or on your website
Advanced IVR System
Differentiate yourself from competition and route your customers to the right department with our self-learning IVR system that understands full sentences and becomes more intelligent over time through the power of AI
Empower your customers through customer self-help tools to increase first-contact resolution and to decrease inbound call volume to your agents
PROFESSIONAL DATA SCIENCE
Our international Data Science team consists of members with graduate degrees from renowned universities in London, Bern, Michigan and Berlin, and industry experience from Fujitsu, Barclays, DHL, Adecco (at Google), and Deutsche Telekom. Our team not only advances our AI-algorithms for top performance, they also consult contact centers with optimal strategies for giving callers the best possible service.
We understand the relevant KPIs that contact centers value for both business operations and for customer satisfaction, so when we show you how our products support both your customers needs and your business goals, we’ll be speaking the same language.
Quick & Easy Set-Up
Quickly implement projects and new solutions into your existing system, while accounting for system changes at the same time. We’ve designed virtualQ software to work with all ACD systems, so you’ll be able to use our products, regardless of ACD system type. We offer a variety of methods to integrate your system with our software, making setup easy and flexible for you.
Privacy & Security
We’re GDPR-compliant, and are dedicated towards handling all data received responsibly. We work with a variety of industries, which includes health insurance and insurance companies, so our products are developed with the highest forms of data protection in place. Safeguard your customers and agents from data privacy threats by using virtualQ products.
Get the best experience possible with our software with our Customer Success team! We offer live support packages, according to your needs. virtualQ understands that customer service is of critical importance, so we’ll make sure that your call center and customers are well taken care of!
PATENTED SOLUTIONS & CUTTING-EDGE RESEARCH
Our solutions are patented in several countries to ensure that only our clients receive the benefits of our exclusive algorithms, which are powered by millions of data points to attain peak performance. Our algorithms maintain peak performance by staying cutting-edge with our team of dedicated data scientists, who research and develop new algorithms, using a combination of machine-learning and neural networks. Our company culture includes a focus on innovation, improvement, and adopting the latest technology, so rest assured that our dedication to pursuing the best transfigures into a world-class, unique customer care service experience for your customers!
JOIN OUR HAPPY CUSTOMERS
For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!
Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!
virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!
With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.
With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.
virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!
Our sales reps are very happy with the product and this is reflected by higher close rates.
We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.
My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.
Ulf is the Chief Sales Officer at virtualQ, and speaker at customer service events and conferences. Before starting virtualQ, Ulf was a creative designer at Mercedes-Benz and design, and worked as a marketing consultant for Deutsche Telekom’s ITC division.