VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.
route your customers with our self-learning, AI-based IVR systems!
Differentiate yourself from the competition by offering an advanced, cutting-edge IVR system. Powered by neural-network algorithms, our self-learning IVR system uses data to accurately route your customers to the correct agent or department. We offer our products in two modes:
Our state-of-the-art voice bots use artificial intelligence (Natural Language Understanding algorithms) to not only direct incoming callers to the right department, but to learn from past data and get smarter over time. Let your callers tell us what they want in full sentences, our bots will understand it, and direct them to the correct department!
The simple, but classic way to get your callers to the correct department! Have your callers dial in the correct number to get to where they need to go.
Experience our IVR system as one of your customers today!
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Create the perfect customer self-help service with the following add-on options
JOIN OUR HAPPY CUSTOMERS
For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!
Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!
virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!
With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.
With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.
virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!
Our sales reps are very happy with the product and this is reflected by higher close rates.
We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.
My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.