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  2. Advanced IVR System

ADVANCED IVR SYSTEM

Save valuable agent time when using our AI-based, self-learning IVR system to connect your customers to skilled agents or to the relevant department

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Roland Assistance GmbH

route your customers with our self-learning, AI-based IVR systems!

Differentiate yourself from the competition by offering an advanced, cutting-edge IVR system. Powered by neural-network algorithms, our self-learning IVR system uses data to accurately route your customers to the correct agent or department. We offer our products in two modes:

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ADVANCED AI

Our state-of-the-art voice bots use artificial intelligence (Natural Language Understanding algorithms) to not only direct incoming callers to the right department, but to learn from past data and get smarter over time. Let your callers tell us what they want in full sentences, and our bots will understand what they want, and direct them to the correct department!

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BASIC

The simple, but classic way to get your callers to the correct department! Have your callers dial in the correct number to get to where they need to go.

Experience our IVR system as one of your customers today!

CONNECT WITH US TO SEE HOW VIRTUALQ CAN HELP SUPPORT YOUR NEEDS TODAY

Create the perfect customer self-help service with the following add-on options

Slide Increase satisfaction by letting customers skip waiting on hold. When it's their turn, they'll be called back and connected to an agent Virtual Waiting
Service
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Slide Empower your customers through customer self-help tools to increase first-contact resolution and to decrease inbound call volume to your agents Virtual
Assistants
Learn more

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