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AI-BASED PEAK MANAGEMENT

Safeguard your call center against unexpected high call volumes and low agent availability

TRUSTED BY THE FOLLOWING COMPANIES

MAKE YOUR CALL CENTER MORE EFFICIENT WITH VIRTUALQ'S AI-BASED PEAK MANAGEMENT SYSTEM!

virtualQ’s AI-Based Peak Management System uses artificial intelligence and data to automatically distribute callers from high call periods to lower call periods, so that your call center can take more inbound calls with less agents.

HOW IT WORKS

Our AI-Based Peak Management System builds on top of the Virtual Waiting Service software to unlock more capabilities to optimize your service center even further. Our system looks at the overall pattern of your call volume, and adjusts the call-back period to smoothen call volume peaks, bringing callers back in when the call center is less busy and when your agents are available.

Skipping the Queue means happier customers and more efficient call centers

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    Decreased Average Handling Time (AHT)

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    Increased workforce efficiency

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    Decreased call center costs

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    Increased customer satisfaction

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    Increased service level

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    Decreased abandoned calls

MAXIMIZE YOUR CALL CENTER’S EFFICIENCY WITH THE FOLLOWING ADD-ON PRODUCTS

Slide Increase satisfaction by letting customers skip waiting on hold. When it's their turn, they'll be called back and connected to an agent Virtual Waiting
Service
Learn more

Slide Create an omni-channel experience for your customers by meeting them where they are, whether that’s via phone, your app, or on your website Omni-Channel
Experience
Learn more

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