VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.
MAKE YOUR CALL CENTER MORE EFFICIENT WITH VIRTUALQ'S AI-BASED PEAK MANAGEMENT SYSTEM!
virtualQ’s AI-Based Peak Management System uses artificial intelligence and data to automatically distribute callers from high call periods to lower call periods, so that your call center can take more inbound calls with less agents.
HOW IT WORKS
Our AI-Based Peak Management System builds on top of the Virtual Waiting Service software to unlock more capabilities to optimize your service center even further. Our system looks at the overall pattern of your call volume, and adjusts the call-back period to smoothen call volume peaks, bringing callers back in when the call center is less busy and when your agents are available.
Skipping the Queue means happier customers and more efficient call centers
Decreased Average Handling Time (AHT)
Increased workforce efficiency
Decreased call center costs
Increased customer satisfaction
Increased service level
Decreased abandoned calls
CONNECT WITH US TO SEE HOW VIRTUALQ CAN HELP SUPPORT YOUR NEEDS TODAY
MAXIMIZE YOUR CALL CENTER’S EFFICIENCY WITH THE FOLLOWING ADD-ON PRODUCTS
JOIN OUR HAPPY CUSTOMERS
Manager of Customer Development
For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!
Director Customer Service & Quickline Networks
Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!
Customer Service
virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!
Customer Service
With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.
Managing Director
With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.
virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!
Managing Director
Our sales reps are very happy with the product and this is reflected by higher close rates.
We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.
Managing Director
My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.
Manager of Customer Development