VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.
TRUSTED BY THE FOLLOWING COMPANIES
INCREASE YOUR CONTACT CENTER’S WORKFORCE EFFICIENCY
virtualQ’s appointment scheduling system allows you to manage appointments, helping you to reduce inbound call volume by allowing your customers to select an alternative time that works for both their schedule, and for your contact center’s schedule. Use our system to customize your appointment settings, e.g., ensure that your high-value calls are matched with specialized agents.
Skipping the Queue means happier customers and more efficient call centers
Decreased Average Handling Time (AHT)
Increased workforce efficiency
Decreased call center costs
Increased customer satisfaction
Increased service level
Decreased abandoned calls
INTELLIGENT APPOINTMENT SCHEDULING
Opt into our intelligent appointment scheduling feature to automatically open up available appointment times according to your contact center’s inbound call-volume rate to ensure that your contact center receives a steady influx of calls, giving your agents a consistent amount of work to increase their utilization rate.
CUSTOMIZABLE CALL-FLOW OPTIONS
virtualQ offers additional customizable options, so that you can decide how we connect your callers to your agents:
AGENT-DIRECT
We directly connect a specific agent to your caller to maximize customer experience & support.
AGENT-FIRST
We directly connect an agent to your caller to maximize customer experience.
CALLER-FIRST
We connect to callers first and then connect them to the next available agent to maximize agent efficiency.
PHONE CALL APPOINTMENT
Decrease inbound call volumes by giving your customers a selection of available appointment time slots while they’re on your customer support phone line via IVR
ONLINE APPOINTMENT: BASIC
Increase your contact center’s accessibility by offering appointment scheduling at the most frequent online touchpoint: your website! Offer intuitive, easy-to-use online scheduling to your customers to increase customer satisfaction and loyalty.
ONLINE APPOINTMENT: PREMIUM
Maximize customer support experience by using online appointment scheduling to pre-qualify your callers and collect information to pass onto your agent for the scheduled appointment time. By channeling your callers to the relevant agent, and by equipping your agents with caller information, your agent is empowered to give your caller a personalized service according to his or her needs. Impress your customers with a first-class customer support experience, while giving your world-class customer service agents the tools to shine even more!
Service
Experience
JOIN OUR HAPPY CUSTOMERS
Ralf Stoltz
Manager of Customer Development
For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!
Markus Grün
Director Customer Service & Quickline Networks
Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!
Gerhard Weber
Customer Service
virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!
Alfred Wimmer
Customer Service
With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.
Mario Leinhos
Managing Director
With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.
Benjamin Neulinger
virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!
Andreas Franz
Managing Director
Our sales reps are very happy with the product and this is reflected by higher close rates.
Benjamin Neulinger
We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.
Alexander Schmid
Managing Director
My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.
Ralf Stoltz
Manager of Customer Development