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  2. Omni-Channel Experience

OMNI-CHANNEL EXPERIENCE

Maximize your contact center’s accessibility by meeting where your customers are

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Haufe-Lexware Services GmbH & Co. KG
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Make your call center more ACCESSIBLE with virtualQ’s OMNI-CHANNEL PRODUCT

Unify all customer touchpoints with the virtualQ’s Omni-channel Experience to maximize your customers’ digital experience

OMNI-CHANNEL OFFERINGS

PHONE

Be available at a moment’s notice via call or SMS text through the most common way of reaching customer service.

Company Website

Provide your customers a direct communication channel when they’re already engaged with you via web widget.

Mobile App

Stay one click away from your customer’s concerns in your mobile app.

What’sApp

Update your customer service availability on the world’s most popular messaging app!

message us on whatsapp

Give your customers a connected experience across all communication channels with the Omni-channel Experience!

CONNECT WITH US TO SEE HOW VIRTUALQ CAN HELP SUPPORT YOUR NEEDS TODAY

Boost the following products with YOUR Omni-Channel Experience

Slide Route your customers to the right department with our self-teaching IVR system that understands full sentences and becomes more intelligent over time through the power of AI Advanced IVR
SYSTEM
Learn more

Slide Empower your customers through customer self-help tools to increase first-contact resolution and to decrease inbound call volume to your agents Virtual
Assistants
Learn more

JOIN OUR HAPPY CUSTOMERS

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