VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.
Make your call center more ACCESSIBLE with virtualQ’s OMNI-CHANNEL PRODUCT
Unify all customer touchpoints with the virtualQ’s Omni-channel Experience to maximize your customers’ digital experience
Be available at a moment’s notice via call or SMS text through the most common way of reaching customer service.
Provide your customers a direct communication channel when they’re already engaged with you via web widget.
Stay one click away from your customer’s concerns in your mobile app.
Update your customer service availability on the world’s most popular messaging app!
Give your customers a connected experience across all communication channels with the Omni-channel Experience!
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Boost the following products with YOUR Omni-Channel Experience
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For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!
Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!
virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!
With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.
With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.
virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!
Our sales reps are very happy with the product and this is reflected by higher close rates.
We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.
My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.