VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.
TRUSTED BY THE FOLLOWING COMPANIES
Stay cutting-edge with virtualQ’s Analytics & Insights
We are data-driven and understand better than anyone else the relevant and important KPIs that your call center focuses on. We want you to understand how our products are helping you reach your KPIs, and its impact on your customers and your company. Our data science team is always ready to help deep-dive into the nitty-gritty details and offer suggestions on how to further your goals with our products and machine-learning algorithms.
Gain insights and understand caller behavior through our beautiful and intuitive analytics dashboard. This features real-time reporting and summary. Generate KPI reports from the dashboard for easy presentation.
CUSTOMER SATISFACTION SURVEYS
Collect caller feedback through NPS (net promoter score) surveys, the KPI to measure customer satisfaction! Use this metric to manage and track customer experience by better understanding your customers.
CUSTOM ENRICHED INSIGHTS
On request, our Data Science team can provide you with in-depth analysis of your performance and recommend possible areas for improvement.
JOIN OUR HAPPY CUSTOMERS
Manager of Customer Development
For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!
Director Customer Service & Quickline Networks
Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!
virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!
With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.
With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.
virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!
Our sales reps are very happy with the product and this is reflected by higher close rates.
We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.
My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.
Manager of Customer Development