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PROFESSIONAL DATA SCIENCE

virtualQ is your strategic partner to help you stay competitive as new technologies disrupt the service center industry

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Haufe-Lexware Services GmbH & Co. KG
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Stay cutting-edge with virtualQ’s Analytics & Insights

We are data-driven and understand better than anyone else the relevant and important KPIs that your call center focuses on. We want you to understand how our products are helping you reach your KPIs, and its impact on your customers and your company. Our data science team is always ready to help deep-dive into the nitty-gritty details and offer suggestions on how to further your goals with our products and machine-learning algorithms.

INTERACTIVE DASHBOARD

Gain insights and understand caller behavior through our beautiful and intuitive analytics dashboard. This features real-time reporting and summary. Generate KPI reports from the dashboard for easy presentation.

CUSTOMER SATISFACTION SURVEYS

Collect caller feedback through NPS (net promoter score) surveys, the KPI to measure customer satisfaction! Use this metric to manage and track customer experience by better understanding your customers.

CUSTOM ENRICHED INSIGHTS

On request, our Data Science team can provide you with in-depth analysis of your performance and recommend possible areas for improvement.

1:1 Consultation with Our Data Science Experts

We routinely advise our clients on how to better use our products to maximize output for individual, unique use cases. Talk with us today!

JOIN OUR HAPPY CUSTOMERS

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