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VIRTUAL ASSISTANTS

Save valuable agent time by automating easy tasks, so that they can focus on the more complex tasks

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Haufe-Lexware Services GmbH & Co. KG
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Janitos Versicherung AG
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Roland Assistance GmbH

Make your call center more efficient with virtualQ’s Virtual Assistants

Offer your customers the option of talking with Virtual Assistants to answer questions and perform simple tasks during peak calling hours, when your agents are busy with calls!

Skipping the Queue means happier customers and more efficient call centers

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    Decreased Average Handling Time (AHT)

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    Increased workforce efficiency

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    Decreased call center costs

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    Increased customer satisfaction

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    Increased service level

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    Decreased abandoned calls

virtualQ's Virtual Assistants can perform the following tasks

FAQ BOT

Understands and answers simple, common questions that your customers might have.

ADVANCED IVR BOT

Understands what your customers want, and redirects them to the correct department.

APPOINTMENT SERVICE BOT

Offers your customers available appointment slots, and creates appointments for them. Connects with the Virtual Waiting Service to call them back when it’s their turn again.

… and more!

CONNECT WITH US TO SEE HOW VIRTUALQ CAN HELP SUPPORT YOUR NEEDS TODAY

Create the perfect digital customer experience WITH THE following add-on products

Slide Increase satisfaction by letting customers skip waiting on hold. When it's their turn, they'll be called back and connected to an agent Virtual Waiting
Service
Learn more

Slide Create an omni-channel experience for your customers by meeting them where they are, whether that’s via phone, your app, or on your website Omni-Channel
Experience
Learn more

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