VIRTUAL WAITING SERVICE

Make customer service better by stopping waiting on hold

TRUSTED BY THE FOLLOWING COMPANIES

Eliminate waiting on hold for your customers with the virtual waiting service!

virtualQ’s Virtual Waiting Service eliminates waiting on hold for your customers, so they don’t have to anxiously wait on the phone until an agent finally picks up. Improve your customer’s digital experience and dramatically impact your customer satisfaction by stopping the biggest problem in the contact center industry.

Skipping the Queue means happier customers and more efficient call centers

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    Decreased Average Handling Time (AHT)

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    Increased workforce efficiency

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    Decreased call center costs

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    Increased customer satisfaction

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    Increased service level

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    Decreased abandoned calls

HOW IT WORKS

The Virtual Waiting Service works by saving your caller’s spot, and then calling them back when it’s their turn again.

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    A CALLER REACHES YOUR SERVICE NUMBER

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    THE VIRTUAL WAITING SERVICE WAITS IN PLACE OF THE CALLER IN THE QUEUE

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    CALLER IS INFORMED AND IS CONNECTED TO THE NEXT AVAILABLE AGENT

VIRTUALQ OFFERS DIFFERENT SERVICE OPTIONS

Virtual Waiting Service works by saving your caller’s spot, and then calling them back when it’s their turn again.

SERVICE OPTIONS

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CALL-IN

VIRTUAL QUEUE

Optimize your agent utilization rate by having your customers call in when it’s their turn. By selecting the call-in option with virtual queuing, you ensure a steady, consistent stream of calls to your agents to improve workforce efficiency.

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INTELLIGENT CALL-Back

VIRTUAL QUEUE

Maximize your customer support experience by having us directly call your customers when it’s their turn. By selecting the call-back option with virtual queuing, your customers can be rest assured that they’ll be assisted without any additional effort on their end.

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INTELLIGENT CALL-Back

APPOINTMENT

Maximize your customer satisfaction by having us directly call your customers at a selected time of their choice. By selecting the call-back option with appointment scheduling, your customers are empowered to select a time that works for them and for your contact center to increase the quality of customer support.

CUSTOMIZABLE CALL-FLOW OPTIONS

virtualQ offers additional customizable options, so that you can decide how we connect your agents to your callers:

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AGENT-DIRECT

We directly connect a specific agent to your caller to maximize customer experience & support. 

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AGENT-FIRST

We directly connect an agent to your caller to maximize customer experience.

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CALLER-FIRST

We connect to callers first and then connect them to the next available agent to maximize agent efficiency.

CREATE THE PERFECT DIGITAL CUSTOMER EXPERIENCE WITH THE FOLLOWING ADD-ON PRODUCTS

JOIN OUR HAPPY CUSTOMERS

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