VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.
Skipping the Queue means happier customers and more efficient call centers
HOW IT WORKS
The Virtual Waiting Service works by saving your caller’s spot, and then calling them back when it’s their turn again.
A CALLER REACHES YOUR SERVICE NUMBER
THE VIRTUAL WAITING SERVICE WAITS IN PLACE OF THE CALLER IN THE QUEUE
CALLER IS INFORMED AND IS CONNECTED TO THE NEXT AVAILABLE AGENT
VIRTUALQ OFFERS DIFFERENT SERVICE OPTIONS
Virtual Waiting Service works by saving your caller’s spot, and then calling them back when it’s their turn again.
SERVICE OPTIONS
CALL-IN
VIRTUAL QUEUE
Optimize your agent utilization rate by having your customers call in when it’s their turn. By selecting the call-in option with virtual queuing, you ensure a steady, consistent stream of calls to your agents to improve workforce efficiency.
INTELLIGENT CALL-Back
VIRTUAL QUEUE
Maximize your customer support experience by having us directly call your customers when it’s their turn. By selecting the call-back option with virtual queuing, your customers can be rest assured that they’ll be assisted without any additional effort on their end.
INTELLIGENT CALL-Back
APPOINTMENT
Maximize your customer satisfaction by having us directly call your customers at a selected time of their choice. By selecting the call-back option with appointment scheduling, your customers are empowered to select a time that works for them and for your contact center to increase the quality of customer support.
CUSTOMIZABLE CALL-FLOW OPTIONS
virtualQ offers additional customizable options, so that you can decide how we connect your agents to your callers:
AGENT-DIRECT
We directly connect a specific agent to your caller to maximize customer experience & support.
AGENT-FIRST
We directly connect an agent to your caller to maximize customer experience.
CALLER-FIRST
We connect to callers first and then connect them to the next available agent to maximize agent efficiency.