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Put the queue on hold!
Thanks to the use of artificial intelligence
Smart Queue Management
The combination of machine learning and other data science technologies enables you to manage your call volume peaks efficiently and in a goal-oriented manner. And together, we’ll identify the solution that perfectly fits your service goals – whether it’s our waiting service (virtual waiting loop) or our scheduling service.
We tailor to your unique service needs, applying our intelligent algorithms to your service centers to improve your employee utilization rate, accessibility rate, and comprehensive service KPIs.
BECOME THE SERVICE HEROS NOW
Speech Intelligence (AI)
for service centers, marketing and sales
Voice Intelligence (AI)
VirtualQ’s Speech Intelligence, virtualQ’s intelligent voice dialogue system, takes advantage of the possibilities of artificial intelligence in a unique way. When your callers speak with VirtualQ’s Speech Intelligence, your callers can get their concerns answered without delay,
Service optimization in real time
Software that’s fun – thanks to our intuitive, user-friendly dashboard interface, you can adjust mix-and-match settings in real time. Up-to-minute information about special situations or marketing promotions can be directly displayed to your customers via your IVR, web or app. Thanks to the extensive reporting function, you can also keep track of your short- and long-term KPIs.