Service innovations
that inspire!

   Patented And safe:

Promotions & Awards

QUEUE
MANAGEMENT

DIGITAL PEAK MANAGEMENT VIA
MACHINE LEARNING

SPEECH
INTELLIGENCE (AI)

MODULARE VOICE ASSISTANT
PLATFORM

Put the queue on hold!

Thanks to the use of artificial intelligence

Intelligent Queue Management

for service centers, marketing and sales

virtual Queue

Intelligent wait and callback management

Appointment

Intelligent, utilization-based appointment management

Service level optimization

Increase service level from 80% / 30% to 90% / 20%

Happy customers

Improved accessibility and minimized waiting time

Cost Reduction

Peak smoothing and optimized staff utilization thanks to intelligent algorithms

Smart Queue Management

The combination of machine learning and other data science technologies enables you to manage your call volume peaks efficiently and in a goal-oriented manner. And together, we’ll identify the solution that perfectly fits your service goals – whether it’s our waiting service (virtual waiting loop) or our scheduling service.

We tailor to your unique service needs, applying our intelligent algorithms to your service centers to improve your employee utilization rate, accessibility rate, and comprehensive service KPIs.
BECOME THE SERVICE HEROS NOW

Intelligentes Warteschleifen-Management

Speech Intelligence (AI)

for service centers, marketing and sales

Voice Intelligence (AI)

for service centers, marketing and sales

Modular Voice Assistant Platform

Prequalification of callers via intelligent voice computer

Highest service quality

AI based customer dialogue – customers
are delighted and enthusiastic

AI at its best

AHT reduction and increased
accessibility thanks to Data
Science and Machine Learning

Increased efficiency

On-demand answers, pre-qualification and employee relief

Voice Intelligence (AI)

VirtualQ’s Speech Intelligence, virtualQ’s intelligent voice dialogue system, takes advantage of the possibilities of artificial intelligence in a unique way. When your callers speak with VirtualQ’s Speech Intelligence, your callers can get their concerns answered without delay,

and within standard compliances of the highest quality. Our voice solution relieves your service agents, by solving simple and more complex customer requests.
BECOME A SERVICE INNOVATOR NOW!

LISTEN UP!

Your dashboard

Service optimization in real time

Software that’s fun – thanks to our intuitive, user-friendly dashboard interface, you can adjust mix-and-match settings in real time. Up-to-minute information about special situations or marketing promotions can be directly displayed to your customers via your IVR, web or app. Thanks to the extensive reporting function, you can also keep track of your short- and long-term KPIs.

Manager Dashboard

WE’D BE HAPPY TO HELP!

Best Practice Cases &
Service Trends

Concentrated service experience in white paper form – compact and clearly organised!

FIND A SELECTION OF OUR SATISFIED CUSTOMERS

JOIN OUR HAPPY CUSTOMERS

Menu
Top