SERVICE OPTIMIZATION
AT A GLANCE!

Patented And safe:

Promotions & Awards

WINNER OF INNOVATION AWARD
“AWARD OF INNOVATION BW”

– State prize Baden-Württemberg 2017 –

WITH THE VIRTUALQ MANAGER DASHBOARD

The virtualQ Manager Dashboard acts as a central collection point for your data. In addition to current billing data, you can also view the performance evaluation and statistics of your virtual queue management in real time and with historical data. The simple visualization of your key figures allows you to see at a quick glance whether your service strategy leads to your desired corporate goal.

Thanks to the modern and intuitive interface, you don’t need any additional training to use the dashboard – but if you need help, we will of course be there for you! With the dashboard you can easily and simply configure your waiting service for your own objectives and decide quickly and effectively where your personal service journey should go. For example, decide how and when the VirtualQ Waiting Service should be offered to your customers and how it will fit in with your service centre operating hours.

The virtualQ Manager Dashboard can be integrated into existing dashboards as a plug-in. In addition, this virtualQ Manager tool offers the possibility of distributing customer satisfaction surveys, so that your customers can rate your service and give you direct insight in to their experiences. Unknown weaknesses and vulnerabilities can be identified and your service can be further improved.

To familiarize yourself with the features of the virtualQ dashboard, feel free to create a test account and test the virtualQ Manager tool in self-service. Free and without obligation!

WE’D BE HAPPY TO HELP!

MAKE AN APPOINTMENT

Best Practice Cases &
Service Trends

Concentrated service experience in white paper form – compact and clearly organised!

Take a look!

FIND A SELECTION OF OUR SATISFIED CUSTOMERS

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

Susanne Matzke-Ahl | Managing Director GKS Gesellschaft für Kommunikationsservice mbH

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»Improving your customer service can be fun! The innovative solutions from virtualQ have us totally excited at swb Vertrieb! Thanks to the straightforward and enjoyable collaboration with virtualQ, we managed to not only optimise our processes, but also significantly improve the service experience for our customers.«

Birgit Heidergott | Customer Service swb Vertrieb GmbH

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

Alexander Schmid | Managing Director, SBS Communication AG

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

Andreas Franz | Managing Director, H.B.C. Hanse Betreuungscenter GmbH

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

Mario Leinhos | Geschäftsführer erf24 touristic service GmbH

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

Alfred Wimmer | Kundenservice ÖBB

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

Gerhard Weber | Kundenservice N-ERGIE

»For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!«

Markus Grün | Director Customer Service & Quickline Networks | Quickline

SERVICE OPTIMIZATION
AT A GLANCE!

Patented And safe:

Promotions & Awards

WINNER OF INNOVATION AWARD
“AWARD OF INNOVATION BW”

WITH THE VIRTUALQ MANAGER DASHBOARD

WE’D BE HAPPY TO HELP!

Best Practice Cases &
Service Trends

Concentrated service experience in white paper form – compact and clearly organised!

FIND A SELECTION OF OUR SATISFIED CUSTOMERS

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

Contact

Products & Services

Company

Newsletter

SERVICE OPTIMIZATION AT A GLANCE!

Patented And safe:

Promotions & Awards

WINNER OF INNOVATION AWARD “AWARD OF INNOVATION BW”

WITH THE VIRTUALQ MANAGER DASHBOARD

WE’D BE HAPPY TO HELP!

Best Practice Cases & Service Trends

Concentrated service experience in white paper form – compact and clearly organised!

FIND A SELECTION OF OUR SATISFIED CUSTOMERS

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

Contact

Products & Services

Company

Newsletter

SERVICE OPTIMIZATION
AT A GLANCE!

WINNER OF INNOVATION AWARD
“AWARD OF INNOVATION BW”

Best Practice Cases &
Service Trends