VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.
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Manager of Customer Development
For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!
Director Customer Service & Quickline Networks
Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!
Customer Service
virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!
Customer Service
With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.
Managing Director
With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.
virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!
Managing Director
Our sales reps are very happy with the product and this is reflected by higher close rates.
We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.
Managing Director
My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.
Manager of Customer Development
Customer Hotline – Source of irritation or joy? The choice is yours!
With virtualQ, you can improve your customer experience and satisfaction – easily! We show you the software solutions that we provide, along with successful case studies from different industries.
MediaMarktSaturn, Europe’s leading consumer electronics retailer, improves Contact Center efficiency
MediaMarktSaturn, Europe’s leading consumer electronics retailer, increases their customer satisfaction and contact center efficiency with virtualQ’s virtual waiting and peak management. 48% of all waiting customers used the service, which in turn reduced staff idle times by around 1,000 hours a month.