Return on Investment
In today’s “switching economy,” consumers are more likely to switch from one brand to another. Customers are able to use several different websites to compare price and experience across different…
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SERVICE LEVEL 101: 5 THINGS YOU SHOULD KNOW ABOUT THIS KPI
What is Service Level? How do I calculate Service-Level? Why shouldn’t I aim for a Service Level of 80/20 in my call center? What metrics are there besides Service Level?…
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SEASONAL FLUCTUATIONS IN CALL CENTER CALL VOLUME
Depending on your sector, seasonal fluctuations can pose significant challenges for contact centers. Contact rates for online store providers and their logistics partners tend, for instance, to rise considerably…
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The wait is over: Tech startup virtualQ receives seven-digit financing for customer services
The signs are set for growth. The startup virtualQ has raised growth financing. With its enterprise software solutions, the company following the vision of “a world without waiting” is one…
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