The Manager’s Ultimate Customer Service Guide
This is the ultimate customer service guide for managers – we’ve assembled topics we believe to be a solid overview over everything you need to know about the customer service…
READ MOREThis is your customer service jobs overview – we’ve assembled job descriptions we believe to be representative of the customer service industry.
With virtualQ, you can improve your customer experience and satisfaction – easily! We show you the software solutions that we provide, along with successful case studies from different industries.
MediaMarktSaturn, Europe’s leading consumer electronics retailer, increases their customer satisfaction and contact center efficiency with virtualQ’s virtual waiting and peak management. 48% of all waiting customers used the service, which in turn reduced staff idle times by around 1,000 hours a month.