The Manager’s Ultimate Customer Service Guide
This is the ultimate customer service guide for managers – we’ve assembled topics we believe to be a solid overview over everything you need to know about the customer service…
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Customer Service Jobs Overview
This is your customer service jobs overview – we’ve assembled job descriptions we believe to be representative of the customer service industry.
Customer Hotline – Source of irritation or joy? The choice is yours!
With virtualQ, you can improve your customer experience and satisfaction – easily! We show you the software solutions that we provide, along with successful case studies from different industries.
MediaMarktSaturn, Europe’s leading consumer electronics retailer, improves Contact Center efficiency
MediaMarktSaturn, Europe’s leading consumer electronics retailer, increases their customer satisfaction and contact center efficiency with virtualQ’s virtual waiting and peak management. 48% of all waiting customers used the service, which in turn reduced staff idle times by around 1,000 hours a month.
WHAT IS SERVICE LEVEL? 5 THINGS YOU SHOULD KNOW ABOUT THIS KPI
What is Service Level? How do I calculate Service-Level? Why shouldn’t I aim for a Service Level of 80/20 in my call center? What metrics are there besides Service Level?…
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SEASONAL FLUCTUATIONS IN CALL CENTER CALL VOLUME
Depending on your sector, seasonal fluctuations can pose significant challenges for contact centers. Contact rates for online store providers and their logistics partners tend, for instance, to rise considerably…
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The wait is over: Tech startup virtualQ receives seven-digit financing for customer services
The signs are set for growth. The startup virtualQ has raised growth financing. With its enterprise software solutions, the company following the vision of “a world without waiting” is one…
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