With virtualQ, you can improve your customer experience and satisfaction – easily! We show you the software solutions that we provide, along with successful case studies from different industries.
MediaMarktSaturn, Europe’s leading consumer electronics retailer, improves Contact Center efficiency
MediaMarktSaturn, Europe’s leading consumer electronics retailer, increases their customer satisfaction and contact center efficiency with virtualQ’s virtual waiting and peak management. 48% of all waiting customers used the service, which in turn reduced staff idle times by around 1,000 hours a month.