With virtualQ, you can improve your customer experience and satisfaction – easily! We show you the software solutions that we provide, along with successful case studies from different industries.
Exciting insights from the service industry
MediaMarktSaturn, Europe’s leading consumer electronics retailer, improves Contact Center efficiency
MediaMarktSaturn, Europe’s leading consumer electronics retailer, increases their customer satisfaction and contact center efficiency with virtualQ’s virtual waiting and peak management. 48% of all waiting customers used the service, which in turn reduced staff idle times by around 1,000 hours a month.
ADAC, Europe’s largest automobile association, helps its members avoid over 283,600 minutes of waiting on hold with virtualQ
ADAC avoids over 283,600 minutes of hold time with software startup. The intelligent callback management system achieved not only a saving of over 283,600 minutes of hold time, but also more cost-effective planning capability for the department and a significant rise in customer satisfaction.
In this case study, you’ll find out how Gothaer Health Insurance, one of the biggest German insurance companies with around 4.3 million members and just under 5,400 employees, managed to increase their customer satisfaction by 8%, by simply using virtualQ’s solutions. See for yourself how this insurance giant increased their customer satisfaction score!