Latest Insights from the customer service industry



Gothaer Health Insurance

In this case study, you’ll find out how Gothaer Health Insurance, one of the biggest German insurance companies with around 4.3 million members and just under 5,400 employees, managed to…
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Crises Management and the Corona Virus


In this white paper, a 12-point checklist awaits you, with which you can coolly come through real crises and, in the best case, even emerge as a winner. Read how…
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Return on Investment Whitepaper

Return on Investment

In today’s “switching economy,” consumers are more likely to switch from one brand to another. Customers are able to use several different websites to compare price and experience across different…
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