With virtualQ, you can improve your customer experience and satisfaction – easily! We show you the software solutions that we provide, along with successful case studies from different industries.Mehr erfahren
MediaMarktSaturn, Europe’s leading consumer electronics retailer, improves Contact Center efficiency
MediaMarktSaturn, Europe’s leading consumer electronics retailer, increases their customer satisfaction and contact center efficiency with virtualQ’s virtual waiting and peak management. 48% of all waiting customers used the service, which…
ADAC, Europe’s largest automobile association, helps its members avoid over 283,600 minutes of waiting on hold with virtualQ
ADAC avoids over 283,600 minutes of hold time with software startup. The intelligent callback management system achieved not only a saving of over 283,600 minutes of hold time, but also…
In this case study, you’ll find out how Gothaer Health Insurance, one of the biggest German insurance companies with around 4.3 million members and just under 5,400 employees, managed to…
An Automatic Call Distribution (ACD) system is a combination of software, hardware (servers for on-premise systems, for example), and connections to external systems that directs incoming calls to relevant departments…
Virtual queues can be very helpful for call centers, but not all call centers benefit from them. Find out more in this white paper.