White Papers

Latest Insights from the customer service industry


White papers

Exciting insights from service experts. Download now!
Crises Management and the Corona Virus

Crises Management and COVID-19

In this white paper, a 12-point checklist awaits you, with which you can coolly come through real crises and, in the best case, even emerge as a winner. Read how communication, information and cohesion can work even in the toughest times and how they can get even better with the right technology!

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Return on Investment Whitepaper

Return on Investment

In today’s “switching economy,” consumers are more likely to switch from one brand to another. Customers are able to use several different websites to compare price and experience across different products and service providers. This easily accessible pool of information makes it easy for customers to switch from one service provider with just one click. For businesses, this means a higher likelihood of losing customers. Learn how to reduce contact center personnel costs, gain stronger customer loyalty, and differentiate yourself from your competitors!

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