First class Resource planning!

Optimal staff scheduling with Digital Peak Management

virtualQ helps you proactively control your incoming call volume with the unique and patented Digital Peak Management. By smoothing out call peaks throughout the day, you’ll automatically improve your workload. Thanks to intelligent algorithms, peaks can suddenly be planned and handled. Even special situations such as weather breaks, supplier strikes or Christmas business can be handled with virtualQ without any significant spikes. We help you identify the algorithm that best suits your needs and objectives, and gives you control over call volume peaks in your service centre. So you can easily smooth your M-shaped daily pattern and ensure the workload for your staff is consistent and manageable. Our reference customers have reported up to 10% savings on personnel costs!

Case STUDY H.B.C. Hanse Care Center GmbH

This HanseMerkur subsidiary uses virtualQ’s intelligent queueing algorithms to shift typical call peaks from the morning to the afternoon, ensuring that their employees are fully utilized whilst also reducing workloads by 5%. As a result, workforce planning has been optimized – Specifically, the hotlines with virtual queues saved 1.8 employee capacities and could be used at other hotlines.

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

Susanne Matzke-Ahl | Managing Director GKS Gesellschaft für Kommunikationsservice mbH

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»Improving your customer service can be fun! The innovative solutions from virtualQ have us totally excited at swb Vertrieb! Thanks to the straightforward and enjoyable collaboration with virtualQ, we managed to not only optimise our processes, but also significantly improve the service experience for our customers.«

Birgit Heidergott | Customer Service swb Vertrieb GmbH

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

Alexander Schmid | Managing Director, SBS Communication AG

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

Andreas Franz | Managing Director, H.B.C. Hanse Betreuungscenter GmbH

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

Mario Leinhos | Geschäftsführer erf24 touristic service GmbH

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

Alfred Wimmer | Kundenservice ÖBB

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

Gerhard Weber | Kundenservice N-ERGIE

»For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!«

Markus Grün | Director Customer Service & Quickline Networks | Quickline

First class Resource planning!

Optimal staff scheduling with Digital Peak Management

Case STUDY H.B.C. Hanse Care Center GmbH

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

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