Save money with virtualQ!
Cost reductions per year
Reduction of staff costs through peak smoothing
Reduction of personnel costs by reducing call length
Saving on cable fees
Sales potential per year
Reduction of missed calls from potential new customers
Reduction of customer churn
Total cost reduction and sales potential per year
You can save money with virtualQ multi-channel solutions! Digital Peak Management helps you streamline unplanned fluctuations in call volume using intelligent response algorithms to optimise your workload. Through the use of Voice Automation, a certain percentage of your customer inquiries are processed or pre-qualified without staffing. You require fewer staff and significantly reduce your personnel costs.
The virtualQ solutions make your service center more efficient, which in turn brings a positive financial impact: controlling your call volume during the day results in shorter waiting times and a better service-level. As a result, you receive fewer complaints, lower average call duration (AHT) and reduce money spent on line charges.
In addition, happier customers means a more amicable working place, reducing the emotional pressure on your employees. This leads to lower stress-related staff downtime and a decline in employee turnover.