Save money with virtualQ!

You can save money with virtualQ multi-channel solutions! Digital Peak Management helps you streamline unplanned fluctuations in call volume using intelligent response algorithms to optimise your workload. Through the use of Voice Automation, a certain percentage of your customer inquiries are processed or pre-qualified without staffing. You require fewer staff and significantly reduce your personnel costs.

The virtualQ solutions make your service center more efficient, which in turn brings a positive financial impact: controlling your call volume during the day results in shorter waiting times and a better service-level. As a result, you receive fewer complaints, lower average call duration (AHT) and reduce money spent on line charges.

In addition, happier customers means a more amicable working place, reducing the emotional pressure on your employees. This leads to lower stress-related staff downtime and a decline in employee turnover.