Save money with virtualQ!

REALISE YOUR SAVING POTENTIAL!

The following example shows the potential benefits of using virtualQ!
100 agents in action - about 80 calls per agent per day
9% of the calls are canceled - in 8% of the cases it was because of waiting time
4% of the calls are potential new customers - Customer Lifetime Value 180 €
Average line charges 8 cents / min

Cost reductions per year

0
Reduction of staff costs through peak smoothing
0
Reduction of personnel costs by reducing call length
0
Saving on cable fees

Sales potential per year

0
Reduction of missed calls from potential new customers
0
Reduction of customer churn
0
Total cost reduction and sales potential per year

You can save money with virtualQ multi-channel solutions! Digital Peak Management helps you streamline unplanned fluctuations in call volume using intelligent response algorithms to optimise your workload. Through the use of Voice Automation, a certain percentage of your customer inquiries are processed or pre-qualified without staffing. You require fewer staff and significantly reduce your personnel costs.

The virtualQ solutions make your service center more efficient, which in turn brings a positive financial impact: controlling your call volume during the day results in shorter waiting times and a better service-level. As a result, you receive fewer complaints, lower average call duration (AHT) and reduce money spent on line charges.

In addition, happier customers means a more amicable working place, reducing the emotional pressure on your employees. This leads to lower stress-related staff downtime and a decline in employee turnover.

WE’D BE HAPPY TO HELP!

ANY QUESTIONS…

ABOUT WHAT TO OPTIMIZE WITH virtualQ?

Ulf Kühnapfel will gladly answer your questions – of course without waiting in line! Or arrange a non-binding appointment now:

Ulf Kühnapfel
Menu
Top