In this white paper, a 12-point checklist awaits you, with which you can coolly come through real crises and, in the best case, even emerge as a winner. Read how communication, information and cohesion can work even in the toughest times and how they can get even better with the right technology!
Find virtualQ at stand H16/J15 in Hall 3!
We at virtualQ are thrilled to invite you to the upcoming Call Center World 2020 Conference and provide you with a ticket (visitor’s edition) at no cost to you (a €50 euro value!)! But the number of tickets is limited – so be sure to be quick to grab your ticket ASAP!
Don’t miss the industry’s highlight of the year! Be there for the 22nd edition of the Who’s Who of the customer service industry, where you’ll get to see the most innovative customer service solutions of the year, and see and evaluate upcoming 2020 trends for yourself – live!
Meet us in person at ccw 2020!
Meet virtualQ at our exhibition booth at Call Center World! Book your individual appointment with us today, and together, we can discuss how virtualQ can assist you with your customer service needs at CCW 2020! We look forward to meeting you soon!
Book your appointment below! (Note: Your appointment can be done in either English or German, despite the calendar booking system being in German! We apologize for any confusion in advance. Please e-mail us if you’re having trouble with booking, and we’ll assist you ASAP.)
Create happier customers and more effective service centers with virtualQ’s AI-based, enterprise solutions
START NOW AND KEEP YOUR CUSTOMERS FROM WAITING ANY LONGER THAN NECESSARY
experience virtualQ in the following Companies
GIVE YOUR CUSTOMERS A WOW FACTOR WITH VIRTUALQ!
BECOME A LEADER OF INNOVATION IN THE SERVICE INDUSTRY
virtualQ’s disruptive service solutions will position you as an innovator in the customer service market and give you a unique selling point over your competitors and inspire customers and service experts alike!
virtualQ enables you to use the latest technologies – such as AI and machine learning – with a solution portfolio that works across different industries.
Quick & Easy Set-Up
Quickly implement projects and new solutions into your existing system, while accounting for system changes at the same time. We’ve designed virtualQ software to work with all ACD systems, so you’ll be able to use our products, regardless of ACD system type. We offer a variety of methods to integrate your system with our software, making setup easy and flexible for you.
Privacy & Security
We’re GDPR-compliant, and are dedicated towards handling all data received responsibly. We work with a variety of industries, which includes health insurance and insurance companies, so our products are developed with the highest forms of data protection in place. Safeguard your customers and agents from data privacy threats by using virtualQ products.
Get the best experience possible with our software with our Customer Success team! We offer live support packages, according to your needs. virtualQ understands that customer service is of critical importance, so we’ll make sure that your call center and customers are well taken care of!
PATENTED SOLUTIONS & CUTTING-EDGE RESEARCH
Our solutions are patented in several countries to ensure that only our clients receive the benefits of our exclusive algorithms, which are powered by millions of data points to attain peak performance. Our algorithms maintain peak performance by staying cutting-edge with our team of dedicated data scientists, who research and develop new algorithms, using a combination of machine-learning and neural networks. Our company culture includes a focus on innovation, improvement, and adopting the latest technology, so rest assured that our dedication to pursuing the best transfigures into a world-class, unique customer care service experience for your customers!
In this case study, you’ll find out how Gothaer Health Insurance, one of the biggest German insurance companies with around 4.3 million members and just under 5,400 employees, managed to increase their customer satisfaction by 8%, by simply using virtualQ’s solutions.
Gothaer’s telephone customer service answers inquiries relating to health insurance payments. A total of 40 staff members work in the health insurer’s tele- phone customer service, with an average of 20 to 30 agents using the phone at any one time. Call volume stands at between 1,400 and 1,500 calls a day; the average call duration–or average handling time (AHT)–is four minutes; and, on record days, Gothaer Health Insurance can receive up to 3,500 calls. See for yourself how this insurance giant increased their customer satisfaction score!
Ulf is the Chief Sales Officer at virtualQ, and speaker at customer service events and conferences. Before starting virtualQ, Ulf was a creative designer at Mercedes-Benz and design, and worked as a marketing consultant for Deutsche Telekom’s ITC division.
JOIN OUR HAPPY CUSTOMERS
VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.
Manager of Customer Development
For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!
Director Customer Service & Quickline Networks
Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!
virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!
With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.
With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.
virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!
Our sales reps are very happy with the product and this is reflected by higher close rates.
We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.
My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.
Manager of Customer Development