CCW 2020

Find virtualQ at stand H16/J15 in Hall 3!

GET YOUR FREE TICKET FOR CCW 2020 NOW! (€50 Value)

MARCH 2-4, 2020 | ECC Berlin
CCW Freiticket
CCW 2019 Keyvisual

We at virtualQ are thrilled to invite you to the upcoming Call Center World 2020 Conference and provide you with a ticket (visitor’s edition) at no cost to you (a €50 euro value!)! But the number of tickets is limited – so be sure to be quick to grab your ticket ASAP!

Don’t miss the industry’s highlight of the year! Be there for the 22nd edition of the Who’s Who of the customer service industry, where you’ll get to see the most innovative customer service solutions of the year, and see and evaluate upcoming 2020 trends for yourself – live!

Meet us in person at ccw 2020!

Meet virtualQ at our exhibition booth at Call Center World! Book your individual appointment with us today, and together, we can discuss how virtualQ can assist you with your customer service needs at CCW 2020! We look forward to meeting you soon!

Book your appointment below! (Note: Your appointment can be done in either English or German, despite the calendar booking system being in German! We apologize for any confusion in advance. Please e-mail us if you’re having trouble with booking, and we’ll assist you ASAP.)

Create happier customers and more effective service centers with virtualQ’s AI-based, enterprise solutions

START NOW AND KEEP YOUR CUSTOMERS FROM WAITING ANY LONGER THAN NECESSARY

experience virtualQ in the following Companies

GIVE YOUR CUSTOMERS A WOW FACTOR WITH VIRTUALQ!

BECOME A LEADER OF INNOVATION IN THE SERVICE INDUSTRY

virtualQ’s disruptive service solutions will position you as an innovator in the customer service market and give you a unique selling point over your competitors and inspire customers and service experts alike!

virtualQ enables you to use the latest technologies –  such as AI and machine learning – with a solution portfolio that works across different industries.

virtualQ Solutions

  • Virtual Waiting Service

  • Appointment Management

  • AI-Based Peak Management System

  • Omni-Channel Experience

  • Advanced IVR System

  • Virtual Assistants

  • Professional Data Science

Quick & Easy Set-Up

Quickly implement projects and new solutions into your existing system, while accounting for system changes at the same time. We’ve designed virtualQ software to work with all ACD systems, so you’ll be able to use our products, regardless of ACD system type. We offer a variety of methods to integrate your system with our software, making setup easy and flexible for you.

  • API/SDK
  • ACD connectors

Privacy & Security

We’re GDPR-compliant, and are dedicated towards handling all data received responsibly. We work with a variety of industries, which includes health insurance and insurance companies, so our products are developed with the highest forms of data protection in place. Safeguard your customers and agents from data privacy threats by using virtualQ products.

CUSTOMER SUPPORT

Get the best experience possible with our software with our Customer Success team! We offer live support packages, according to your needs. virtualQ understands that customer service is of critical importance, so we’ll make sure that your call center and customers are well taken care of!

PATENTED SOLUTIONS & CUTTING-EDGE RESEARCH

Our solutions are patented in several countries to ensure that only our clients receive the benefits of our exclusive algorithms, which are powered by millions of data points to attain peak performance. Our algorithms maintain peak performance by staying cutting-edge with our team of dedicated data scientists, who research and develop new algorithms, using a combination of machine-learning and neural networks. Our company culture includes a focus on innovation, improvement, and adopting the latest technology, so rest assured that our dedication to pursuing the best transfigures into a world-class, unique customer care service experience for your customers!

Crises Management and the Corona Virus

Corona

In this white paper, a 12-point checklist awaits you, with which you can coolly come through real crises and, in the best case, even emerge as a winner. Read how communication, information and cohesion can work even in the toughest times and how they can get even better with the right technology!

Read More
Gothaer-case-study-promo-picture

Gothaer Health Insurance

In this case study, you’ll find out how Gothaer Health Insurance, one of the biggest German insurance companies with around 4.3 million members and just under 5,400 employees, managed to increase their customer satisfaction by 8%, by simply using virtualQ’s solutions.

Gothaer’s telephone customer service answers inquiries relating to health insurance payments. A total of 40 staff members work in the health insurer’s tele- phone customer service, with an average of 20 to 30 agents using the phone at any one time. Call volume stands at between 1,400 and 1,500 calls a day; the average call duration–or average handling time (AHT)–is four minutes; and, on record days, Gothaer Health Insurance can receive up to 3,500 calls. See for yourself how this insurance giant increased their customer satisfaction score!

Read More

Any questions?

Ulf Kühnapfel

Dipl. Ing.| Co-Founder - CSO
smartphone+49 (0)176 5683 8890
mailulf@virtualq.io

Ulf is the Chief Sales Officer at virtualQ, and speaker at customer service events and conferences.  Before starting virtualQ, Ulf was a creative designer at Mercedes-Benz and design, and worked as a marketing consultant for Deutsche Telekom’s ITC division.

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