Too many calls are coming into my customer service center.

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

Susanne Matzke-Ahl | Managing Director GKS Gesellschaft für Kommunikationsservice mbH

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»Improving your customer service can be fun! The innovative solutions from virtualQ have us totally excited at swb Vertrieb! Thanks to the straightforward and enjoyable collaboration with virtualQ, we managed to not only optimise our processes, but also significantly improve the service experience for our customers.«

Birgit Heidergott | Customer Service swb Vertrieb GmbH

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

Alexander Schmid | Managing Director, SBS Communication AG

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

Andreas Franz | Managing Director, H.B.C. Hanse Betreuungscenter GmbH

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

Mario Leinhos | Geschäftsführer erf24 touristic service GmbH

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

Alfred Wimmer | Kundenservice ÖBB

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

Gerhard Weber | Kundenservice N-ERGIE

»For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!«

Markus Grün | Director Customer Service & Quickline Networks | Quickline

Too many calls,
Not enough agents

It’s an extremely frustrating and stressful experience watching your customer service centers flooded with too many calls, and worse – being unable to give your customers the care you want to give them because of it. Despite call volume forecasting and planning, we can all be blindsighted by the actual number of callers dialing in, and for many companies, a lack of time and resources means that there aren’t enough agents to handle them all, which results in long waiting on hold times, frustrated customers posting on social media, and lost customers. What can you do to help automate customer service, while keeping a personalized touch?

Current solutions help,
but more can be done

You may already use a self-help knowledge base or implemented a chat /email helpdesk on your website. These solutions work! They reduce the number of calls dialed into your center. However, what about the customers who still dial into your center? You may already use call center software that outsource easy tasks from your agents, like an IVR or callback system to help manage caller experience before they speak with an agent. But you can achieve even more when these software tools use AI.

Better Experience, Higher Customer Satisfaction

Give your customers a great experience before they get to an agent by eliminating common frustrations like long wait times. Our AI-based software makes sure that your customers are able to bypass waiting on hold – allowing them to do other things – while helping to manage heavy and unpredictable call loads for your customer service centers. (Click here to see how Gothaer, one of Germany’s largest insurers saw an 8% jump in their CSAT scores within 3 months!)

Smart call back systems that schedule call-backs during less busy times in your call center, and learn from the data to reroute them to the most efficient times
Smart appointment scheduler that offers appointments during pre-selected times and during less busy times in the contact center
Peak management system that tracks the call volume traffic your center has, and uses the data to greatly enhance software performance

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Does it work? We stay transparent with KPI tracking

We track customer service KPIs that are critical for managers and customer service departments, so that you can see for yourself whether our services are making a difference in your call centers. Our dashboards show you the number of calls that use our service, service level, the number of abandoned calls, customer satisfaction score, and much more. We want to make sure that you’re able to reach your goals for your customer service department. Our team is comprised of experts with graduate degrees from renowned universities in London, Bern, Michigan and Berlin, and industry experience from Google, Barclays, Fujitsu, DHL, Deutsche Telekom, and more. Our experts will assist you with any questions and concerns that you may have, and track your center’s performance and fine-tune your settings, so that you get the best performance for your center.

Low on time?
Set-up in 2 weeks

Our software allows for quick implementation into any existing system. We offer a variety of methods to integrate our software via ACD or API calls. And if needed, set-up time can be even faster, depending on your system.

GDPR-Compliant

We’re GDPR-compliant, and work with a variety of industries, which include health insurance and banking. We make sure that all of the data we receive is handled responsibly.

Intrigued? Talk to us

Leave us a message below

Schedule a demo with us.

Schedule Demo

Too many calls are coming into my customer service center.

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

Too many calls,
Not enough agents

Current solutions help,
but more can be done

Better Experience, Higher Customer Satisfaction

Smart call back systems that schedule call-backs during less busy times in your call center, and learn from the data to reroute them to the most efficient times

Smart appointment scheduler that offers appointments during pre-selected times and during less busy times in the contact center

Peak management system that tracks the call volume traffic your center has, and uses the data to greatly enhance software performance

Does it work? We stay transparent with KPI tracking

Low on time?
Set-up in 2 weeks

Our software allows for quick implementation into any existing system. We offer a variety of methods to integrate our software via ACD or API calls. And if needed, set-up time can be even faster, depending on your system.

GDPR-Compliant

We’re GDPR-compliant, and work with a variety of industries, which include health insurance and banking. We make sure that all of the data we receive is handled responsibly.

Intrigued? Talk to us

Leave us a message below

Schedule a demo with us.

Contact

Products & Services

Company

Newsletter

Too many calls are coming into my customer service center.

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

Too many calls, Not enough agents

Current solutions help, but more can be done

Better Experience, Higher Customer Satisfaction

Smart call back systems that schedule call-backs during less busy times in your call center, and learn from the data to reroute them to the most efficient times

Smart appointment scheduler that offers appointments during pre-selected times and during less busy times in the contact center

Peak management system that tracks the call volume traffic your center has, and uses the data to greatly enhance software performance

Does it work? We stay transparent with KPI tracking

Low on time? Set-up in 2 weeks

Our software allows for quick implementation into any existing system. We offer a variety of methods to integrate our software via ACD or API calls. And if needed, set-up time can be even faster, depending on your system.

GDPR-Compliant

We’re GDPR-compliant, and work with a variety of industries, which include health insurance and banking. We make sure that all of the data we receive is handled responsibly.

Intrigued? Talk to us

Leave us a message below

Schedule a demo with us.

Contact

Products & Services

Company

Newsletter

Too many calls,
Not enough agents

Current solutions help,
but more can be done

Low on time?
Set-up in 2 weeks