virtualQ for insurances

Adapt your company to the new normal with updated customer service technology. Set yourself apart now.

TRUSTED BY INSURANCE COMPANIES WORLD-WIDE

GET READY FOR THIS FALL

Take advantage of our customer support software solutions, which are proven to work with over 3+ million insurance customers.

INCREASE REACHABILITY VIA MULTI-CHANNEL APPOINTMENT SCHEDULING

Problem: Customers access the company’s service portals through multiple ways: phone line, what’s app, website, and the company wants to offer a seamless experience through all communication channels

CLOSE MORE SALES WITH LESS AGENTS

Problem: Potential clients are calling in to sign up for an insurance policy, but your contact center is too busy to answer them. They’re being put on hold, making them more likely to abandon the call before an agent responds…resulting in lost sales opportunities.

DEFLECT EASY-TO-ANSWER CALLS VIA AUTOMATION BOTS

Problem: Your agents are answering easy questions that callers keep asking, using up their time, when the time could be better used elsewhere.

FREE UP YOUR TIME VIA AUTOMATED WORKFORCE OPTIMIZATION SOLUTIONS

Problem: Your contact center manager spends their time trying to calculate the number of agents needed for forecasted call volume. This takes up a lot of time, when they could be doing something else.

ADDRESS COMMON CUSTOMER QUESTIONS ABOUT COVID-19 AUTOMATICALLY

Problem: Your agents are asked the same questions by your customers about how COVID-19 will affect their policy when their time can be spent more efficiently on more complex questions.

OFFER ADVANCED CUSTOMER SERVICE WHEN USING A LEGACY SYSTEM

Problem: Old technology, e.g., an ACD, contact center software, etc., isn’t letting you offer your customers the service you want them to have. You want to offer them more than what your system is capable of.

The virtualQ service solution

Hi, I'm shopping around for an appropriate insurance plan for my family and I, and have some final questions before choosing you or another insurance company.

Hi, I'm an insurance broker, and I'm having some trouble answering my client's questions. I need them answered before we can draw up a final contract, and make a sale.

Hi, I’m a customer with you. I got into a rear-end collision this morning. The other driver thinks that it was my fault. It’s not. He hit the brakes so quickly, I didn’t have enough time to react, and I hit his car. I need legal advice now. What should I do?

WITHOUT VIRTUALQ

No smooth web-to-phone transition – an inconvenience to your customers. No reachability via phone support lines

WITH VIRTUALQ

“We have reserved an expert for your call. Please pick a callback time that suits you best, so our specialist will call you back right away.”

To Best-Practices

BE THERE FOR YOUR CUSTOMERS, EVEN WHEN YOU CAN’T ANSWER THEIR CALLS

Let your customers know that you value them, and that you’ll get back to them right away, even when your contact centers are completely busy.

Incoming Call

Callers dial in at the same time, wanting to speak to an agent, causing long waiting queues in your center

Appointment Bot & Waiting Service

virtualQ offers to call them back at the next available time or offer an appointment, then confirms when they’ll be called back

Call Preparation

virtualQ asks for relevant information from your caller to pass onto your agent, preparing your agent to give a more personalized service

Call Back

It is the caller‘s turn again, and virtualQ alerts the caller, and returns the caller back into the call center to speak with an available agent

A BETTER CUSTOMER JOURNEY FROM
WEB TO CALL TO CLOSURE

A transparent, user-friendly interface that transitions your customers easily from your website to your contact center to inquiry / sales closure. Talk to us for more info on our products, to see a quick demo of our products…anything!

virtualQ for insurances

Adapt your company to the new normal with updated customer service technology. Set yourself apart now.

TRUSTED BY INSURANCE COMPANIES WORLD-WIDE

GET READY FOR THIS FALL

Take advantage of our customer support software solutions, which are proven to work with over 3+ million insurance customers.