Hearing expressions such as these has become an all too familiar and often agitating daily scenario on customer service hotlines. Who pays the price? Naturally your callers and the employees who frequently end up bearing the brunt of their frustrations.
With virtualQ, ranked by Gründerszene as the fastest growing tech startup of 2018, you can put an end to being put on hold. True to the company’s vision of a world without waiting, the market leader for intelligent wait and callback management has wholeheartedly dedicated itself to optimizing the customer service hotline experience. With a product portfolio based on intelligent hold management (wait and callback management as well as appointment allocation) and voice intelligence (AI), virtualQ is creating a customer-focused, digital service world and proving to be a pioneer in the use of artificial intelligence, machine learning and data science in the service sector. We show you what the software solutions involve and take a look at companies that have already enhanced their service with virtualQ, highlighting specific modifications they have been able to make by using the technology.