{"id":223294,"date":"2023-04-04T14:45:13","date_gmt":"2023-04-04T12:45:13","guid":{"rendered":"https:\/\/virtualq.knorke.de\/branchenloesung-bpo-dienstleister\/"},"modified":"2025-11-05T13:53:08","modified_gmt":"2025-11-05T12:53:08","slug":"industry-solution-bpo-service-provider","status":"publish","type":"page","link":"https:\/\/virtualq.io\/en\/industry-solution-bpo-service-provider\/","title":{"rendered":"Industry solution &#8211; BPO &amp; Service provider"},"content":{"rendered":"<p><!-- start Diagonal Hero -->\n\t\t<link id='uc_ac_assets_file_uc_fashion_header_css_4046-css' href='https:\/\/virtualq.io\/wp-content\/uploads\/ac_assets\/uc_fashion_header\/uc_fashion_header.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_fonts_googleapis_com_css_family_alegreya_400_900italic_900_700italic_700_400italic-css' href='https:\/\/fonts.googleapis.com\/css?family=Alegreya:400,900italic,900,700italic,700,400italic' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_fonts_googleapis_com_css_family_roboto_400_100_100italic_300italic_400italic_500_500italic_700_700italic_900_900italic-css' href='https:\/\/fonts.googleapis.com\/css?family=Roboto:400,100,100italic,300italic,400italic,500,500italic,700,700italic,900,900italic' type='text\/css' rel='stylesheet' >\n<style>\/* widget: Diagonal Hero *\/\n#uc_diagonal_hero_elementor_03225823\n{\n  display:flex;\n}\n#uc_diagonal_hero_elementor_03225823 .ue-image\n{\n  background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/iStock-903569334-Kopie.jpg);\n  background-size:cover;\n  flex-shrink:0;\n  flex-grow:0;\n  position:relative;\n  overflow:hidden;\n}\n#uc_diagonal_hero_elementor_03225823 .ue-image-overlay\n{\n  position:absolute;\n  top:0;\n  left:0;\n  right:0;\n  bottom:0;\n  height:100%;\n  width:100%;\n}\n#uc_diagonal_hero_elementor_03225823 .ue-content\n{\n  display:flex;\n  align-items:center;\n  justify-content:center;\n  flex-grow:1;\n}\n#uc_diagonal_hero_elementor_03225823 .ue-content > div\n{\n  width:100%;\n}\n.ue-title\n{\n  font-size:52px;\n}\n#uc_diagonal_hero_elementor_03225823 .ue-btn-wrap\n{\n  width:100%;\n}\n#uc_diagonal_hero_elementor_03225823 .ue-btn\n{\n  transition:0.3s;\n  text-decoration:none;\n  text-align:center;\n}\n#uc_diagonal_hero_elementor_03225823 .ue-separator\n{\n  display:inline-block;\n}\n<\/style>\n<p>      <a  href=\"#\" ><\/a><br \/>\n<!-- end Diagonal Hero -->\t\t\t\t<\/p>\n<h1>virtualQ for BPO &amp; service providers<\/h1>\n<p>virtualQ is the smart SaaS solution for call centers and customer service providers \/ business process outsourcers (BPO) service centers.<br \/>Use intelligent callbacks to achieve your KPIs without fail.<\/p>\n<h3>The premium solution for customer service providers and contact centers<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/cases\/success-story-helvetia\/\"><br \/>\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"122\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/HBC320-300x122.png\" alt=\"Logo HBC\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/HBC320-300x122.png 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/HBC320.png 320w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/cases\/success-story-smile\/\"><br \/>\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"122\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/Transcom320-300x122.png\" alt=\"Logo Transcom\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/Transcom320-300x122.png 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/Transcom320.png 320w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"122\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/07\/Dialog-Factory-320x130-1.jpg\" alt=\"Logo Dialog Factory\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/cases\/success-story-gothaer\/\"><br \/>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"122\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/07\/GKS-320x130-1-300x122.jpg\" alt=\"Logo GKS\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/07\/GKS-320x130-1-300x122.jpg 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/07\/GKS-320x130-1.jpg 320w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/cases\/success-story-bkk-linde\/\"><br \/>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"122\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/CommuniGate320-300x122.png\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/CommuniGate320-300x122.png 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/CommuniGate320.png 320w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"122\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/07\/CapitaMini-320x130-1-300x122.jpg\" alt=\"Logo Capita\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/07\/CapitaMini-320x130-1-300x122.jpg 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/07\/CapitaMini-320x130-1.jpg 320w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<p>Take your service standards to a new level with virtualQ: secure the following benefits for your BPO, contact center, or service company:<\/p>\n<ul>\n<li style=\"font-size: 18px;\">Inspire your clients with confidence in achieving KPIs of all kinds: cost per contact, service level, or NPS.<\/li>\n<li><strong>Eliminate waiting times<\/strong> through peak management and <b>guarantee <\/b><strong>continuous<\/strong> <strong>availability<\/strong>.<\/li>\n<li><strong>Optimize employee workload <\/strong>using intelligent callbacks to achieve marked increases the efficiency of your workforce planning.<\/li>\n<li style=\"font-size: 18px;\">Use the Agent Prep feature to make sure that your agents are more prepared for customer meetings and reduce AHT. Good preparation = good customer experience.<\/li>\n<li><strong>Increase employee loyalty<\/strong> by reducing stress from overwork and <strong>relieving<\/strong> employee stress.<\/li>\n<\/ul>\n<p>\t\t\t\t\t\tIt has become possible to plan and achieve our goals again &#8211; despite these challenging times for the energy sector.<br \/>\n\t\t\t\t\t<cite>Veit MankeClient Service Manager<\/cite><br \/>\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/09\/vq-testimonial-transcom.png\" alt=\"Veit Manke\"><br \/>\n\t\t\t\t\t\tWe started with some smaller projects, but have now also started using virtualQ on some of our larger accounts with over 1000 agents handling two million customer contacts. That\u2019s because we\u2019ve recognized that this is a very, very good solution.<br \/>\n\t\t\t\t\t<cite>Anton SchenkChief Digital Officer<\/cite><br \/>\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/09\/vq-testimonial-capita.png\" alt=\"Anton Schenk\"><br \/>\n\t\t\t\t\t\tAt our company, virtualQ was a source of immediate relief for all employees in the customer dialog team.<br \/>\n\t\t\t\t\t<cite>Christian HeuserQuality Management Officer<\/cite><br \/>\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/09\/vq-testimonial-bkk-linde.png\" alt=\"Christian Heuser\"><\/p>\n<h3>The best <font color=\"#5d91a6\">use cases<\/font> in the BPO &amp; contact center industry<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Dauerbelastung-managen-mit-intelligenten-Rueckrufen.jpg\" alt=\"Mehrere Mitarbeiter sitzen mit Headset am Computer\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4><font color=\"#5d91a6\">Customer service KPIs:<\/font><br \/>\nuse reliability as your USP<\/h4>\n<p>Contractually defined KPIs are often set high and so not always easy to meet. To support BPOs and service providers in hitting targets and ensure reliable contract fulfillment, virtualQ uses a multi-pronged approach.<\/p>\n<p>Firstly, callback management significantly increases reachability, in turn enabling higher service levels with the same number of staff. Additionally, long waiting times for callers are eliminated, which in turn increases customer satisfaction. Multiple calls are also reduced, so that the overall contact volume and customer effort score (CES) are also reduced.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/kpi-optimization-for-bpos\/\"><br \/>\n\t\t\t\t\t\t\t\t\tlearn more<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Verbesserte-Arbeitsablaeufe-fuer-hoehere-Mitarbeiterbindung-1.jpg\" alt=\"Zwei Personen geben sich im B\u00fcro die Hand\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Verbesserte-Arbeitsablaeufe-fuer-hoehere-Mitarbeiterbindung-1.jpg 1200w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Verbesserte-Arbeitsablaeufe-fuer-hoehere-Mitarbeiterbindung-1-300x200.jpg 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Verbesserte-Arbeitsablaeufe-fuer-hoehere-Mitarbeiterbindung-1-1024x683.jpg 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Verbesserte-Arbeitsablaeufe-fuer-hoehere-Mitarbeiterbindung-1-768x512.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4><font color=\"#5d91a6\">Innovation as USP<\/font>: improve customer loyalty by applying tech solutions<\/h4>\n<p>When bidding for large projects and in discussions with clients, you need valid USPs in order to make a convincing offer in what is a highly competitive market<\/p>\n<p>With virtualQ, you can impress potential clients by applying state-of-the-art technology and positioning yourself as an innovative pioneer on the market. AI-based callbacks optimize agent utilization at no additional effort, guarantee continuous reachability, and enable a higher level of automation. Meanwhile, the algorithms learn along in real time in order to provide you and your callers with real added value.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/innovative-technology-pioneer-in-customer-service\/\"><br \/>\n\t\t\t\t\t\t\t\t\tlearn more<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/BusinessGrowth-Kopie.png\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/BusinessGrowth-Kopie.png 600w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/BusinessGrowth-Kopie-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4><font color=\"#5d91a6\">Optimal planning<\/font>: save resources and increase efficiency with AI<\/h4>\n<p>By combining virtualQ&#8217;s automations and intelligent algorithms for optimal call volume distribution, you can better anticipate the resources required and plan your staffing accordingly. In addition, thanks to virtualQ&#8217;s innovative peak management, agent utilization remains consistently stable throughout the day, allowing you to avoid both overload during call rushes and under-utilization during off-peak hours.<\/p>\n<p>Improve your resource utilization and help your employees to focus on how to best deliver their expertise, build up relationships with customers, and reduce their stress levels.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/sustainable-costreduction-by-intelligent-callbacks\/\"><br \/>\n\t\t\t\t\t\t\t\t\tlearn more<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h3>Discover success stories from the contact center industry<\/h3>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"231073\" class=\"elementor elementor-231073 elementor-229676\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10f1270b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"10f1270b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ae2eecd\" data-id=\"1ae2eecd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bd5cc46 elementor-widget elementor-widget-image\" data-id=\"6bd5cc46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/news\/cases\/success-story-haufe-lexware\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"575\" height=\"358\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/04\/Haufe-Erfolgsstory.jpg\" class=\"attachment-full size-full wp-image-225653\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/04\/Haufe-Erfolgsstory.jpg 575w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/04\/Haufe-Erfolgsstory-300x187.jpg 300w\" sizes=\"(max-width: 575px) 100vw, 575px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-236c98a9 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"236c98a9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-77e98050\" data-id=\"77e98050\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-482a3482 elementor-widget elementor-widget-text-editor\" data-id=\"482a3482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Retail &amp; Brands<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3501c91d elementor-widget elementor-widget-heading\" data-id=\"3501c91d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"\/en\/news\/cases\/success-story-haufe-lexware\/\">Haufe Lexware customer service relieved:\nThe virtualQ voice assistant answers\n25% of all customer queries independently<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-52474e5b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"52474e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/news\/cases\/success-story-haufe-lexware\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">to the Success Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"231041\" class=\"elementor elementor-231041 elementor-159640\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ff0bb78 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4ff0bb78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c870192\" data-id=\"4c870192\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fab8389 elementor-widget elementor-widget-image\" data-id=\"7fab8389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/cases\/success-story-gothaer\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"575\" height=\"358\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/Erfolgsstory-Gothaer.png\" class=\"attachment-full size-full wp-image-159635\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/Erfolgsstory-Gothaer.png 575w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/05\/Erfolgsstory-Gothaer-300x187.png 300w\" sizes=\"(max-width: 575px) 100vw, 575px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-29154e77 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"29154e77\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5ae21243\" data-id=\"5ae21243\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d132923 elementor-widget elementor-widget-text-editor\" data-id=\"2d132923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Insurance<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32eb75fa elementor-widget elementor-widget-heading\" data-id=\"32eb75fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/virtualq.io\/en\/news\/cases\/success-story-gothaer\/\">8% NPS increase and efficient peak management through the use of intelligent callbacks via web widget &amp; API connectivity.<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-24451f20 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"24451f20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/virtualq.io\/en\/news\/cases\/success-story-gothaer\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">to the Success Case<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n<h2>Successes for<br \/>\nBPO &amp; service providers<\/h2>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"226496\" class=\"elementor elementor-226496 elementor-4806\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f6c63c0 elementor-hidden-mobile elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7f6c63c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b193b50\" data-id=\"3b193b50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-21a60131 elementor-section-height-min-height elementor-section-full_width elementor-section-height-default\" data-id=\"21a60131\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-28301ce5 elementor-hidden-mobile\" data-id=\"28301ce5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c1f0558 elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2c1f0558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-147acdf1\" data-id=\"147acdf1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e04dcfc elementor-widget elementor-widget-counter\" data-id=\"3e04dcfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"18\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12c3e21 elementor-widget elementor-widget-text-editor\" data-id=\"12c3e21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Addtitional sales conversions<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b2faec elementor-hidden-mobile\" data-id=\"b2faec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e377a3b elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e377a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11080c71 elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11080c71\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-336dbb4\" data-id=\"336dbb4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35cb674e elementor-widget elementor-widget-counter\" data-id=\"35cb674e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"18\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74131523 elementor-widget elementor-widget-text-editor\" data-id=\"74131523\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Addtitional sales conversions<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"226488\" class=\"elementor elementor-226488 elementor-4374\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-682501cd elementor-hidden-mobile elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"682501cd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56143b47\" data-id=\"56143b47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-37b6d961 elementor-section-height-min-height elementor-section-full_width elementor-section-height-default\" data-id=\"37b6d961\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4cdb9fe1 elementor-hidden-mobile\" data-id=\"4cdb9fe1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b53a12f elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3b53a12f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6504ba28\" data-id=\"6504ba28\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47ef2ae3 elementor-widget elementor-widget-counter\" data-id=\"47ef2ae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"56\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18c8b211 elementor-widget elementor-widget-text-editor\" data-id=\"18c8b211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lower abandonment rate<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7932f23a elementor-hidden-mobile\" data-id=\"7932f23a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24f8d526 elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"24f8d526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6258d5a0 elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6258d5a0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a42ca4c\" data-id=\"7a42ca4c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4396b1c3 elementor-widget elementor-widget-counter\" data-id=\"4396b1c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"56\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fbe6ccd elementor-widget elementor-widget-text-editor\" data-id=\"3fbe6ccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lower abandonment rate<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"226489\" class=\"elementor elementor-226489 elementor-4377\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c9f46eb elementor-hidden-mobile elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7c9f46eb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a384a0c\" data-id=\"7a384a0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6510e43d elementor-section-height-min-height elementor-section-full_width elementor-section-height-default\" data-id=\"6510e43d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-483847f3 elementor-hidden-mobile\" data-id=\"483847f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90e9a39 elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"90e9a39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5e4b10e5\" data-id=\"5e4b10e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e45a00 elementor-widget elementor-widget-counter\" data-id=\"4e45a00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"8\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35bcfc28 elementor-widget elementor-widget-text-editor\" data-id=\"35bcfc28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p> Shorter waiting times and faster resolution lead to increased customer satisfaction by 8%*.<br \/><span style=\"background-color: transparent; color: var( --e-global-color-a858867 );\"><br \/>* See Success Story Gothaer<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2f08fc29 elementor-hidden-mobile\" data-id=\"2f08fc29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a0e1b09 elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7a0e1b09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bbdefa8 elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bbdefa8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4678c739\" data-id=\"4678c739\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef34bf5 elementor-widget elementor-widget-counter\" data-id=\"ef34bf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"8\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51672b28 elementor-widget elementor-widget-text-editor\" data-id=\"51672b28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p> Shorter waiting times and faster resolution lead to increased customer satisfaction by 8%*.<br \/><span style=\"background-color: transparent; color: var( --e-global-color-a858867 );\"><br \/>* See Success Story Gothaer<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n<p>\t\t\t\t&gt;<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<\/p>\n<p><strong>Higher reachability<\/strong> from evening out call volumes, eliminating waiting times, and avoiding repeat calls<\/p>\n<p>\t\t\t\t0<br \/>\n\t\t\t\t%<\/p>\n<p><strong>Efficiency gains<\/strong>\u00a0 achieved thanks to optimized agent utilization<\/p>\n<p>\t\t\t\t0<br \/>\n\t\t\t\t%<\/p>\n<p><strong>Enthusiasm and approval<\/strong> among agents in service centers where virtualQ solutions are used (see success story BKK Linde)<\/p>\n<h3><font color=\"#5d91a6\">Improving staff retention<\/font> by providing effective stress relief<\/h3>\n<p>Like many other sectors, contact centers are suffering from the current labour shortage, and this makes it all the more important to keep pressure on the existing team to a minimum by using efficient automation in order to promote employee loyalty in the long term. With virtualQ, you can do this in just a few days.<br \/>Intelligent peak management makes contact volumes controllable, taking the volume out of typical call peaks (e.g. Monday mornings) and smoothing out loads in a plannable way, distributing calls evenly throughout the day and therefore reducing a key stress factor. This workload optimization translates into motivated employees who stay with you longer.<\/p>\n<h3><font color=\"#5d91a6\">Enhancing customer experience <\/font><br \/>through best possible preparation<\/h3>\n<p>Suitable call preparation can help to resolve cusomter concerns in a far faster, more targeted way, resulting in shorter AHTs and more pleasant customer-agent interactions as callers feel well understood and competently served.<\/p>\n<p>Using self-service concepts, many customers can access information provided prior to calls &#8211; such as links to FAQs in callback confirmation text messages &#8211; in many cases resolving their issue on their own as a result and decreasing contact volumes. When issues do prove more complex, preparation ensures that your customers enter the call comprehensively informed, making a significant contribution to helping them resolve their problem faster.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>virtualQ for BPO &amp; service providers virtualQ is the smart SaaS solution for call centers and customer service providers \/ business process outsourcers (BPO) service centers.Use intelligent callbacks to achieve your KPIs without fail. The premium solution for customer service providers and contact centers Take your service standards to a new level with virtualQ: secure [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":232614,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-223294","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Industry solution - BPO &amp; Service provider - virtualq.io<\/title>\n<meta name=\"description\" content=\"The BPO callback solution optimizes your KPIs through intelligent callback planning. 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