{"id":238878,"date":"2025-01-17T09:18:38","date_gmt":"2025-01-17T08:18:38","guid":{"rendered":"https:\/\/virtualq.io\/?page_id=238878"},"modified":"2025-12-10T15:43:58","modified_gmt":"2025-12-10T14:43:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/virtualq.io\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"238878\" class=\"elementor elementor-238878 elementor-238877\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4851e78 e-con-full e-flex e-con e-parent\" data-id=\"4851e78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c487e4c e-con-full e-flex e-con e-child\" data-id=\"c487e4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80dfbc1 elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-widget__width-inherit elementor-widget elementor-widget-ucaddon_diagonal_hero\" data-id=\"80dfbc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"ucaddon_diagonal_hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Diagonal Hero -->\n\t\t<link id='uc_ac_assets_file_uc_fashion_header_css_4046-css' href='https:\/\/virtualq.io\/wp-content\/uploads\/ac_assets\/uc_fashion_header\/uc_fashion_header.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_fonts_googleapis_com_css_family_alegreya_400_900italic_900_700italic_700_400italic-css' href='https:\/\/fonts.googleapis.com\/css?family=Alegreya:400,900italic,900,700italic,700,400italic' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_fonts_googleapis_com_css_family_roboto_400_100_100italic_300italic_400italic_500_500italic_700_700italic_900_900italic-css' href='https:\/\/fonts.googleapis.com\/css?family=Roboto:400,100,100italic,300italic,400italic,500,500italic,700,700italic,900,900italic' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Diagonal Hero *\/\n\n#uc_diagonal_hero_elementor_80dfbc1\n{\n  display:flex;\n}\n\n#uc_diagonal_hero_elementor_80dfbc1 .ue-image\n{\n  background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2025\/05\/grafik-faqs.png);\n  background-size:cover;\n  flex-shrink:0;\n  flex-grow:0;\n  position:relative;\n  overflow:hidden;\n}\n\n#uc_diagonal_hero_elementor_80dfbc1 .ue-image-overlay\n{\n  position:absolute;\n  top:0;\n  left:0;\n  right:0;\n  bottom:0;\n  height:100%;\n  width:100%;\n}\n\n\n#uc_diagonal_hero_elementor_80dfbc1 .ue-content\n{\n  display:flex;\n  align-items:center;\n  justify-content:center;\n  flex-grow:1;\n}\n\n#uc_diagonal_hero_elementor_80dfbc1 .ue-content > div\n{\n  width:100%;\n}\n.ue-title\n{\n  font-size:52px;\n}\n\n#uc_diagonal_hero_elementor_80dfbc1 .ue-btn-wrap\n{\n  width:100%;\n}\n#uc_diagonal_hero_elementor_80dfbc1 .ue-btn\n{\n  transition:0.3s;\n  text-decoration:none;\n  text-align:center;\n}\n\n#uc_diagonal_hero_elementor_80dfbc1 .ue-separator\n{\n  display:inline-block;\n}\n\n<\/style>\n\n<div id=\"uc_diagonal_hero_elementor_80dfbc1\" class=\"diagonal_hero\">\n  <div class=\"ue-content\">\n    <div>\n      <div class=\"ue-template\"><\/div>\n      <div class=\"ue-title\"><\/div>\n      \n      <div class=\"ue-separator-wrapper\">\n        <div class=\"ue-separator\"><\/div>\n      <\/div>\n      \n      <div class=\"ue-sub-title\"><\/div>\n      \n      <div class=\"ue-btn-wrap\"><a  class=\"ue-btn \" href=\"#\" ><\/a><\/div>\n      \n      <div class=\"ue-template\"><\/div>\n    <\/div>\n  <\/div>\n  <div class=\"ue-image\">\n    \n\t<div class=\"ue-image-overlay\"><\/div>  \n\t\n\n  \t\t  \n  <\/div>\n  \n<\/div>\n<!-- end Diagonal Hero -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9018e5a e-flex e-con-boxed e-con e-child\" data-id=\"9018e5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68ef16f elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"68ef16f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ's - virtualQ has the answers <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1783fbd elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1783fbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">virtualQ has answers to your questions. Take a look around and find out about different areas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da74b94 elementor-widget elementor-widget-button\" data-id=\"da74b94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/virtualq.io\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4d4987 e-flex e-con-boxed e-con e-parent\" data-id=\"d4d4987\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e69de1e e-con-full e-flex e-con e-child\" data-id=\"e69de1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6360310 elementor-widget elementor-widget-heading\" data-id=\"6360310\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Questions about the company<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61860de e-con-full e-flex e-con e-child\" data-id=\"61860de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13ea37f elementor-widget elementor-widget-accordion\" data-id=\"13ea37f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2081\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2081\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who is virtualQ and what do we offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2081\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2081\"><p><strong>VirtualQ<\/strong> offers companies an <strong>intelligent callback solution<\/strong> that increases customer satisfaction and efficiency. When <strong>unforeseen inquiries<\/strong> arrive that do not match the current resources, VirtualQ ensures that customers are quickly connected to the right contact person. This <strong>optimizes customer contact<\/strong> and makes the situation more manageable.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2082\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2082\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long has virtualQ been around?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2082\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2082\"><p><strong>Since 2014<\/strong>, virtualQ has been offering you <strong>intelligent call-back and appointment management<\/strong>. Today, <strong>40+ employees<\/strong> from <strong>10+ nations <\/strong>work at locations in Berlin and Stuttgart on the ongoing development of the highly flexible <strong>peak management software<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2083\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2083\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where is our data hosted?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2083\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2083\"><p><strong>Our data <\/strong>is stored at <strong>Amazon Web Services (AWS)<\/strong> in Frankfurt, Germany. For <strong>additional security<\/strong>, backups are kept in Dublin, Ireland. <strong>Data protection<\/strong> is the same in both regions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2084\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2084\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How is our customers' data protected?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2084\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2084\"><p><strong><a href=\"https:\/\/virtualq.io\/en\/data-protection-security\/\">Protecting your data<\/a><\/strong> is our <strong>top priority<\/strong>. Our software complies with <strong>GDPR requirements<\/strong> and also protects particularly sensitive data in accordance with <strong>SGB standards<\/strong>. Our systems are <strong>ISO 27001-certified,<\/strong> which guarantees regular audits and <strong>proven security measures<\/strong>. We use encryption methods that are recommended by the <strong>BSI as \u201cstate of the art\u201d<\/strong>. This protects your <strong>data from unauthorized access during transmission, storage and processing<\/strong>. <br \/><a href=\"https:\/\/virtualq.io\/en\/data-protection-security\/\">\u2192 Find out more about data protection at virtualQ<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Who is virtualQ and what do we offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>VirtualQ<\\\/strong> offers companies an <strong>intelligent callback solution<\\\/strong> that increases customer satisfaction and efficiency. When <strong>unforeseen inquiries<\\\/strong> arrive that do not match the current resources, VirtualQ ensures that customers are quickly connected to the right contact person. 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This protects your <strong>data from unauthorized access during transmission, storage and processing<\\\/strong>. <br \\\/><a href=\\\"https:\\\/\\\/virtualq.io\\\/en\\\/data-protection-security\\\/\\\">\\u2192 Find out more about data protection at virtualQ<\\\/a><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd6c1e elementor-widget elementor-widget-html\" data-id=\"7fd6c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script> \njQuery(document).ready(function($) { \nvar delay = 500; setTimeout(function() { \n$('.elementor-tab-title').removeClass('elementor-active');\n $('.elementor-tab-content').css('display', 'none'); }, delay); \n}); \n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-595443c e-flex e-con-boxed e-con e-parent\" data-id=\"595443c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89a80ce e-con-full e-flex e-con e-child\" data-id=\"89a80ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc648e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2cc648e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Questions about the product<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dfb0a2 e-con-full e-flex e-con e-child\" data-id=\"3dfb0a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd47973 elementor-widget elementor-widget-accordion\" data-id=\"fd47973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2651\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2651\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What advantages does the combination of voice bots and callback service offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2651\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2651\"><p>The <strong>combination of <a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/innovative-technology-pioneer-in-customer-service\/\">voice bots and an intelligent callback service<\/a><\/strong> makes customer service more efficient and customer-friendly. <strong>Voice bots process simple inquiries<\/strong> quickly, while more complex requests are forwarded in a targeted manner and, <strong>if necessary, scheduled as a callback<\/strong>. A call-back service ensures that customers who leave the voice bot do not get stuck in the process. In this way, <strong>waiting times are used sensibly<\/strong>, concerns are resolved in self-service and a <strong>convenient call-back solution<\/strong> is offered for complex questions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2652\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2652\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is the software compatible with every telephone system\/ ACD?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2652\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2652\"><p>Yes, our software works <strong>with any telephone system and ACD<\/strong> (Automatic Call Distribution). It can be easily <strong>integrated into existing systems<\/strong>, regardless of which manufacturer or model is used. No special IT connection is required, so you can <strong>integrate the software quickly and easily into your infrastructure<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2653\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2653\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can the callback service also be used in continuous peak mode?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2653\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2653\"><p>Yes, our <strong>intelligent callback service<\/strong> also helps with <strong><a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/peak-management-for-capacity-utilization\/\">permanently high call volumes<\/a><\/strong>. It distributes calls better, prioritizes them in a targeted manner, uses alternative communication channels and prevents redials. This keeps the <strong>service team efficient<\/strong> and the <strong>customer experience positive<\/strong>, even in constant peak situations. <br \/><a href=\"https:\/\/virtualq.io\/en\/peak-management-solution\/\"><strong>\u2192 Find out more about the use of virtualQ in peak management<\/strong><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2654\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2654\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How much more work does the agent have to do when using the software?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2654\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2654\"><p>Using <strong>virtualQ&#8217;s callback service<\/strong> does not create any additional work for call center agents. On the contrary: <strong><a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/process-workflow-optimization-for-effective-customerservice\/\">virtualQ&#8217;s callback service relieves the agents<\/a><\/strong> by organizing queues and scheduling callbacks so that calls are only received when the agents are available. In addition, <strong>virtualQ checks<\/strong> in advance <strong>whether the customer is available<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2655\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2655\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What happens if the customer doesn't have time after all?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2655\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2655\"><p>The <strong>callback service<\/strong> can be set so that <strong>another callback attempt is automatically started<\/strong> if a call is missed. This takes place at set intervals, e.g. after 10 or 15 minutes, to ensure that the <strong>customer is contacted again promptly<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2656\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2656\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does the callback service improve customer satisfaction?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2656\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2656\"><p>The <strong>virtualQ callback service shortens waiting times<\/strong>, ensures better call quality and gives customers more flexibility and control &#8211; <strong><a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/costumersatisfaction-intelligent-callback-nps\/\">factors that significantly increase customer satisfaction and NPS<\/a><\/strong>. The punctual adherence to the callback time delights customers, as they often do not expect it and are pleasantly surprised.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2657\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2657\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are intelligent recalls and how do they differ from conventional recalls?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2657\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2657\"><p><strong>Traditional recalls<\/strong> are often organized manually and carried out <strong>independently of real-time analysis<\/strong>. <strong>Intelligent recalls<\/strong>, on the other hand, use <strong>advanced technology and automation<\/strong> to recall customers at the optimal time. They are <strong>fully automated<\/strong> without the need for employee intervention.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2658\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2658\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can intelligent callbacks improve the efficiency of our customer service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2658\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2658\"><p><strong>Intelligent callbacks<\/strong> reduce waiting times, prioritize requests in a targeted manner and relieve agents, as they only receive calls when they are available. <strong>Customers arrive prepared for the agreed callback<\/strong>, e.g. with their customer number, as they receive the relevant information in advance. This minimizes repeat calls, <strong>increases customer satisfaction<\/strong> and makes customer service more efficient and cost effective.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2659\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2659\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I use virtualQ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2659\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2659\"><p>The <strong>intelligent callback<\/strong> service can be used effectively both <strong>in customer service<\/strong> and <strong>in the agent business<\/strong>. In both areas, the <strong>callback service leads to improved communication<\/strong>, more efficient work processes and greater satisfaction &#8211; for both end customers and brokers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26510\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-26510\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I reduce my call volume with the callback service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-26510\"><p>An <strong>intelligent callback service reduces call volumes<\/strong> by minimizing repeat calls, avoiding queues, distributing requests better and supporting customers more flexibly through <strong><a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/multi-channel-experience\/\">multi-channel options<\/a><\/strong>. This means that fewer calls are needed, making the <strong>overall system more efficient<\/strong> and <strong>increasing customer satisfaction<\/strong> at the same time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What advantages does the combination of voice bots and callback service offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The <strong>combination of <a href=\\\"https:\\\/\\\/virtualq.io\\\/en\\\/news\\\/use-case\\\/innovative-technology-pioneer-in-customer-service\\\/\\\">voice bots and an intelligent callback service<\\\/a><\\\/strong> makes customer service more efficient and customer-friendly. <strong>Voice bots process simple inquiries<\\\/strong> quickly, while more complex requests are forwarded in a targeted manner and, <strong>if necessary, scheduled as a callback<\\\/strong>. A call-back service ensures that customers who leave the voice bot do not get stuck in the process. In this way, <strong>waiting times are used sensibly<\\\/strong>, concerns are resolved in self-service and a <strong>convenient call-back solution<\\\/strong> is offered for complex questions.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is the software compatible with every telephone system\\\/ ACD?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, our software works <strong>with any telephone system and ACD<\\\/strong> (Automatic Call Distribution). It can be easily <strong>integrated into existing systems<\\\/strong>, regardless of which manufacturer or model is used. No special IT connection is required, so you can <strong>integrate the software quickly and easily into your infrastructure<\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can the callback service also be used in continuous peak mode?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, our <strong>intelligent callback service<\\\/strong> also helps with <strong><a href=\\\"https:\\\/\\\/virtualq.io\\\/en\\\/news\\\/use-case\\\/peak-management-for-capacity-utilization\\\/\\\">permanently high call volumes<\\\/a><\\\/strong>. It distributes calls better, prioritizes them in a targeted manner, uses alternative communication channels and prevents redials. This keeps the <strong>service team efficient<\\\/strong> and the <strong>customer experience positive<\\\/strong>, even in constant peak situations. <br \\\/><a href=\\\"https:\\\/\\\/virtualq.io\\\/en\\\/peak-management-solution\\\/\\\"><strong>\\u2192 Find out more about the use of virtualQ in peak management<\\\/strong><\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How much more work does the agent have to do when using the software?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Using <strong>virtualQ&#8217;s callback service<\\\/strong> does not create any additional work for call center agents. On the contrary: <strong><a href=\\\"https:\\\/\\\/virtualq.io\\\/en\\\/news\\\/use-case\\\/process-workflow-optimization-for-effective-customerservice\\\/\\\">virtualQ&#8217;s callback service relieves the agents<\\\/a><\\\/strong> by organizing queues and scheduling callbacks so that calls are only received when the agents are available. In addition, <strong>virtualQ checks<\\\/strong> in advance <strong>whether the customer is available<\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What happens if the customer doesn't have time after all?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The <strong>callback service<\\\/strong> can be set so that <strong>another callback attempt is automatically started<\\\/strong> if a call is missed. This takes place at set intervals, e.g. after 10 or 15 minutes, to ensure that the <strong>customer is contacted again promptly<\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How does the callback service improve customer satisfaction?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The <strong>virtualQ callback service shortens waiting times<\\\/strong>, ensures better call quality and gives customers more flexibility and control &#8211; <strong><a href=\\\"https:\\\/\\\/virtualq.io\\\/en\\\/news\\\/use-case\\\/costumersatisfaction-intelligent-callback-nps\\\/\\\">factors that significantly increase customer satisfaction and NPS<\\\/a><\\\/strong>. The punctual adherence to the callback time delights customers, as they often do not expect it and are pleasantly surprised.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are intelligent recalls and how do they differ from conventional recalls?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Traditional recalls<\\\/strong> are often organized manually and carried out <strong>independently of real-time analysis<\\\/strong>. <strong>Intelligent recalls<\\\/strong>, on the other hand, use <strong>advanced technology and automation<\\\/strong> to recall customers at the optimal time. They are <strong>fully automated<\\\/strong> without the need for employee intervention.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can intelligent callbacks improve the efficiency of our customer service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Intelligent callbacks<\\\/strong> reduce waiting times, prioritize requests in a targeted manner and relieve agents, as they only receive calls when they are available. <strong>Customers arrive prepared for the agreed callback<\\\/strong>, e.g. with their customer number, as they receive the relevant information in advance. This minimizes repeat calls, <strong>increases customer satisfaction<\\\/strong> and makes customer service more efficient and cost effective.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where can I use virtualQ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The <strong>intelligent callback<\\\/strong> service can be used effectively both <strong>in customer service<\\\/strong> and <strong>in the agent business<\\\/strong>. In both areas, the <strong>callback service leads to improved communication<\\\/strong>, more efficient work processes and greater satisfaction &#8211; for both end customers and brokers.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I reduce my call volume with the callback service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>An <strong>intelligent callback service reduces call volumes<\\\/strong> by minimizing repeat calls, avoiding queues, distributing requests better and supporting customers more flexibly through <strong><a href=\\\"https:\\\/\\\/virtualq.io\\\/en\\\/news\\\/use-case\\\/multi-channel-experience\\\/\\\">multi-channel options<\\\/a><\\\/strong>. This means that fewer calls are needed, making the <strong>overall system more efficient<\\\/strong> and <strong>increasing customer satisfaction<\\\/strong> at the same time.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-055fa0c e-flex e-con-boxed e-con e-parent\" data-id=\"055fa0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c4d92fb e-con-full e-flex e-con e-child\" data-id=\"c4d92fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f423dd elementor-widget elementor-widget-heading\" data-id=\"2f423dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Are there any unanswered questions?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b6bc5 elementor-widget elementor-widget-text-editor\" data-id=\"c7b6bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We would like to answer any questions you may have. Our contact persons are at your disposal! <br \/>Write us a message or make an appointment with us directly.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdb406d e-flex e-con-boxed e-con e-parent\" data-id=\"fdb406d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9e62e56 e-con-full e-flex e-con e-child\" data-id=\"9e62e56\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ab18930 e-con-full e-flex e-con e-child\" data-id=\"ab18930\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99ab675 elementor-widget elementor-widget-heading\" data-id=\"99ab675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> <span style=\"color:#5D91A6\">Your message<\/span> to virtual<span style=\"color:#F5D05E\">Q<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aeac2b3 elementor-widget elementor-widget-html\" data-id=\"aeac2b3\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"vq-form\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"6179106\",\n    formId: \"53d8ec25-f95c-46e9-bed8-b0f5f49f5abf\",\n    region: \"eu1\"\n  });\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e4f2d7 e-con-full e-flex e-con e-child\" data-id=\"8e4f2d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bc8d493 e-con-full e-flex e-con e-child\" data-id=\"bc8d493\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-64e770a e-con-full e-flex e-con e-child\" data-id=\"64e770a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a60c70 elementor-widget elementor-widget-heading\" data-id=\"5a60c70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How <span style=\"color:#5D91A6\">can we help?<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1864d04 elementor-widget elementor-widget-text-editor\" data-id=\"1864d04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We offer you direct contact to virtualQ. You can find direct contacts for your request <a href=\"https:\/\/virtualq.io\/en\/contact\/\">here.<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc2ad53 e-con-full e-flex e-con e-child\" data-id=\"dc2ad53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3b03e6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f3b03e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1f0a99 elementor-widget elementor-widget-heading\" data-id=\"e1f0a99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Schedule a personal demo<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85343d2 e-con-full e-flex e-con e-child\" data-id=\"85343d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-97426be e-con-full e-flex e-con e-child\" data-id=\"97426be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd10c9b elementor-widget elementor-widget-text-editor\" data-id=\"cd10c9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A demo says more than 1,000 words. Schedule an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7c71df e-con-full e-flex e-con e-child\" data-id=\"a7c71df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2e0079 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"a2e0079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/contact\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd511ec elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cd511ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351a37e elementor-widget elementor-widget-heading\" data-id=\"351a37e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Get inspired<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fead5a e-con-full e-flex e-con e-child\" data-id=\"2fead5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d63a299 e-con-full e-flex e-con e-child\" data-id=\"d63a299\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75b9791 elementor-widget elementor-widget-text-editor\" data-id=\"75b9791\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8771064 e-con-full e-flex e-con e-child\" data-id=\"8771064\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72f75d0 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"72f75d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/vq-insights\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8a464 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7e8a464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a24c2be elementor-widget elementor-widget-heading\" data-id=\"a24c2be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Become a partner<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aac3cce e-con-full e-flex e-con e-child\" data-id=\"aac3cce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-49e67a8 e-con-full e-flex e-con e-child\" data-id=\"49e67a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-020fa5c elementor-widget elementor-widget-text-editor\" data-id=\"020fa5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-319ad8f e-con-full e-flex e-con e-child\" data-id=\"319ad8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe25439 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"fe25439\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/partner-network\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Peak management using intelligent callbacks from virtualQ: the solution for high workloads and peaks in customer service<\/p>\n","protected":false},"author":126,"featured_media":158334,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-238878","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ&#039;s - Questions about customer service? 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