{"id":235320,"date":"2020-01-20T11:00:47","date_gmt":"2020-01-20T10:00:47","guid":{"rendered":"https:\/\/virtualq.io\/news\/customer-loyalty-when-you-inspire-customers\/"},"modified":"2025-04-16T13:41:47","modified_gmt":"2025-04-16T11:41:47","slug":"customer-loyalty-when-you-inspire-customers","status":"publish","type":"post","link":"https:\/\/virtualq.io\/en\/news\/customer-loyalty-when-you-inspire-customers\/","title":{"rendered":"Customer loyalty: When you inspire customers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"235320\" class=\"elementor elementor-235320 elementor-3175\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45fceec4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45fceec4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13544667\" data-id=\"13544667\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f990458 elementor-widget elementor-widget-image\" data-id=\"f990458\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"415\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2020\/01\/Kundenbindung-1024x531.png\" class=\"attachment-large size-large wp-image-230998\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2020\/01\/Kundenbindung-1024x531.png 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2020\/01\/Kundenbindung-300x156.png 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2020\/01\/Kundenbindung-768x398.png 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2020\/01\/Kundenbindung.png 1242w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3314ce0f elementor-widget elementor-widget-text-editor\" data-id=\"3314ce0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b><br \/><\/b><span style=\"font-weight: 400;\">The world has changed rapidly in recent years and this pace of change continues. While company size used to be a business advantage, today agile organizations are clearly superior. But whether you found a <a href=\"https:\/\/de.wikipedia.org\/wiki\/Start-up-Unternehmen\" target=\"_blank\" rel=\"noopener\">start-up<\/a>, buy one, or nominate an internal working group to address a strategic issue is ultimately immaterial. As long as you turn your gaze inward,<\/span><span style=\"font-weight: 400;\">the necessary customer focus and thus also the necessary customer loyalty is lost. Read this blog post to learn how to successfully manage digital transformation in customer service. <\/span><\/p>\n<h3><b>The Herculean task: Customer-centric corporate culture<\/b><\/h3>\n<p><b><\/b><span style=\"font-weight: 400;\">Do you know the needs of your customers? Do you know how <a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/costumersatisfaction-intelligent-callback-nps\/\" target=\"_blank\" rel=\"noopener\">satisfied<\/a> your customers are with your range of services? Even if you regularly <\/span><span style=\"font-weight: 400;\">conduct Customer surveys, <\/span><span style=\"font-weight: 400;\">there is a risk that you are not fully aware of your customers&#8217; expectations. Because if you don&#8217;t formulate unspoken things in a question, essential insights are often lost.<br \/><\/span><span style=\"font-weight: 400;\">In addition, they should not only fulfill customer expectations, but also inspire the customer. While you can use some key trends of what is important to customers as a guide. But implementing a radically customer-centric business organization that is also innovative remains the masterstroke. <\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<h4><b>Facts &amp; figures on customer loyalty<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">89% of customers change their provider after fewer than three bad service contacts.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Only one in four dissatisfied customers communicates their dissatisfaction to the provider.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">86% of customers are willing to pay more if they can rely on good service. <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">49% of customers tend to make an impulse purchase after they have had a positive brand experience. <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">57% of customers do not recommend a company that has an old-fashioned website. <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">67% of customers prefer self-service offers, but only in combination with other service communication channels. <\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">Sources: Data collection of several regional and international management consultancies &#8211; prepared by <\/span><\/i><a href=\"https:\/\/virtualq.io\/en\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">virtualQ<\/span><\/i><\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><b>Customer Experience: The tightrope walk between personal and digital<\/b><\/h4>\n<p><b><\/b><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/innovative-technology-pioneer-in-customer-service\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">technological possibilities<\/span><\/a><span style=\"font-weight: 400;\"> are one of the biggest challenges for many established companies. After all, historically evolved IT structures cannot be replaced so easily by new digital tools and services. Prioritizing the necessary measures is also difficult because customer needs are sometimes very fragmented due to generational differences. Automation potential should be exploited to the maximum, but at the same time every customer contact should be as personal as possible.<br \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">While traditional companies are still working on implementing their <\/span><a href=\"https:\/\/virtualq.io\/en\/news\/omni-channel-customer-service\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">omnichannel-strategy,<\/span><\/a> <span style=\"font-weight: 400;\">the pioneers in their industry are going one step further: they are implementing innovative communication solutions such as chatbots based on artificial intelligence and using<\/span><span style=\"font-weight: 400;\">speech auto<\/span><span style=\"font-weight: 400;\">mation<\/span><span style=\"font-weight: 400;\"> for the modernization of their call centers. However, whether these measures actually lead to an increase in customer loyalty can only be assessed retrospectively. <\/span><\/p>\n<h4><b>Your technology partner for a modern contact center<\/b><\/h4>\n<p><b><\/b><span style=\"font-weight: 400;\">By working with a suitable technology partner, you benefit from their practical experience in other digitization projects. Since 2015, we at virtualQ have been supporting large corporations in the German-speaking region with the <\/span><span style=\"font-weight: 400;\">modernization of their service center<\/span><span style=\"font-weight: 400;\">and will be happy to accompany you in the next steps of your digital transformation.<br \/><\/span><span style=\"font-weight: 400;\">With virtual queue management to reduce waiting times in the service hotline and our voice assistants for automatic pre-classification of calls, we have addressed two key challenges facing call centers. Other features of our software, such as automatic appointment scheduling and the simplification of self-service offers, enable an individual enrichment of their omni-channel landscape. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contact us for a no-obligation get-to-know-you meeting! <\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><strong><a href=\"https:\/\/virtualq.io\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact now<\/a> <\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The digital transformation in customer service requires a customer-centric corporate culture and the ability to meet customers&#8217; needs. Inform now<\/p>\n","protected":false},"author":112,"featured_media":230998,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[49],"tags":[],"favorite":[],"class_list":["post-235320","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer loyalty: When you inspire customers - virtualq.io<\/title>\n<meta name=\"description\" content=\"The digital transformation in customer service requires a customer-centric corporate culture and the ability to meet customers&#039; needs. 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