{"id":241277,"date":"2025-02-04T12:51:44","date_gmt":"2025-02-04T11:51:44","guid":{"rendered":"https:\/\/virtualq.io\/?p=241277"},"modified":"2025-12-12T10:26:46","modified_gmt":"2025-12-12T09:26:46","slug":"omni-channel-customer-service-service-quality-in-customer-service","status":"publish","type":"post","link":"https:\/\/virtualq.io\/en\/news\/omni-channel-customer-service-service-quality-in-customer-service\/","title":{"rendered":"Omni-channel customer service: service quality in customer service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"241277\" class=\"elementor elementor-241277 elementor-241276\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c39126a e-flex e-con-boxed e-con e-parent\" data-id=\"c39126a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e80b393 e-con-full e-flex e-con e-child\" data-id=\"e80b393\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-353dfa3 elementor-widget elementor-widget-heading\" data-id=\"353dfa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Omni-channel customer service: <\/br>Successful service quality in customer service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb56d42 elementor-widget elementor-widget-post-info\" data-id=\"cb56d42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-c0361fb\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>February 4, 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1e4506 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1e4506\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fcb9646\" data-id=\"fcb9646\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90f089b elementor-widget elementor-widget-image\" data-id=\"90f089b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"573\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53-768x573.png\" class=\"attachment-medium_large size-medium_large wp-image-217480\" alt=\"Illustration Omni-Channel Customer Servic\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53-768x573.png 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53-300x224.png 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53-1024x763.png 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53.png 1250w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-466d1c5 elementor-widget elementor-widget-text-editor\" data-id=\"466d1c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Content<\/h4>\n<ul>\n<li><a href=\"#definition-omni-channel-customer-service\">What is omni-channel customer service &#8211; current trends in digital customer service<\/a><\/li>\n<li><a href=\"#increasing-customer-satisfaction-omni-channel\">Increasing customer satisfaction through omni-channel strategy<\/a><\/li>\n<li><a href=\"#callback-service-omni-channel-customer-service\">Challenges and solutions &#8211; callback service as part of omni-channel customer service<\/a><\/li>\n<li><a href=\"#combination-omni-channel-customer-service-callback-service\">Omni-channel customer service and callback service &#8211; an unbeatable combination<\/a><\/li>\n<li><a href=\"#omni-channel-customer-service-virtualq\">Conclusion: Omni-channel in customer service with virtualQ<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13c36d8 elementor-hidden-desktop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"13c36d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0bc214 elementor-widget elementor-widget-text-editor\" data-id=\"f0bc214\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In today&#8217;s digitally and intelligently networked world, customers expect companies to be available <strong>on all channels<\/strong> &#8211; <strong>omni-channel customer service<\/strong>.<\/p><p>What is the importance of <strong>omni-channel customer service for companies<\/strong> and how can an <strong>intelligent call-back service<\/strong> further increase customer satisfaction in this model?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d8ad010 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default\" data-id=\"d8ad010\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-cfb81a8\" data-id=\"cfb81a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6abe92f elementor-section-content-top elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"6abe92f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2d01171\" data-id=\"2d01171\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4efd841 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"4efd841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/elementor\/thumbs\/Ethikrat-Blog-r0ca6kgxx49nfqtq3kkot6kmlwvwe7yakeyqtjv2uq.png\" title=\"Ethikrat Blog\" alt=\"Die Checkliste f\u00fcr Entscheider\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-d8454e3\" data-id=\"d8454e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d66ba75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d66ba75\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-91cf1d3\" data-id=\"91cf1d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b74eade elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b74eade\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Checklist: 25 points for choosing your callback provider <span style=\"color:#5D91A6\">\u2013 virtualQ-Whitepaper<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0d4ddc elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c0d4ddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/virtualq.io\/news\/whitepaper\/checkliste-auswahl-callback-anbieter\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Directly to the free download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-8da540d elementor-widget elementor-widget-menu-anchor\" data-id=\"8da540d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"definition-omni-channel-customer-service\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af9fee elementor-widget elementor-widget-heading\" data-id=\"0af9fee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. What is omni-channel customer service - current trends in digital customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54def9a elementor-widget elementor-widget-text-editor\" data-id=\"54def9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>quality of service<\/strong> alone <strong>often decides for or against a company<\/strong>. For many companies, it is becoming an important service objective to \u201cpick up\u201d customers via <strong>several communication channels<\/strong>. But how many and which channels do you need to use as a company?  <\/p>\n<p>The term <strong><a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/multi-channel-experience\/\">multi-channel or omni-channel customer service<\/a><\/strong> describes a comprehensive approach to customer service in which <strong>different communication channels are linked together<\/strong>. Customers can be seamlessly connected and interact with the company via their preferred channels &#8211; whether <strong>by phone, email, live chat, social media or apps<\/strong>. The <strong>channels<\/strong> are <strong>intelligently linked with each other<\/strong>.  <\/p>\n<p>The <strong>customer can use <\/strong><strong>the best channel<\/strong> for themselves and for you: an exchange is easy and optimal for both sides.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b402e7 elementor-widget elementor-widget-menu-anchor\" data-id=\"4b402e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"increasing-customer-satisfaction-omni-channel\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0356f31 elementor-widget elementor-widget-heading\" data-id=\"0356f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Increasing customer satisfaction through omni-channel strategy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d10e1f3 elementor-widget elementor-widget-text-editor\" data-id=\"d10e1f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the digital age, a clear <strong>omni-channel strategy in customer service<\/strong> is not just an advantage, but a <strong>necessity for successful companies<\/strong>. With a highly optimized multi-channel strategy, you can increase <strong><a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/costumersatisfaction-intelligent-callback-nps\/\">customer satisfaction<\/a><\/strong>, promote <strong><a href=\"https:\/\/virtualq.io\/en\/news\/use-case\/preventing-customer-loss\/\">customer loyalty<\/a><\/strong> and ultimately increase <strong>your sales<\/strong>. <\/p>\n<p>Customers are met where they are, whether online or offline. Companies that implement this strategy effectively <strong>stand out in a highly competitive market<\/strong> and build <strong>stable, long-term customer relationships<\/strong>. <\/p>\n<p>A seamless omni-channel experience leads to a significant <strong><a href=\"https:\/\/virtualq.io\/en\/happiness-loyalty\/\">increase in customer satisfaction<\/a><\/strong>. Studies show that customers who are served on multiple channels develop <strong>greater loyalty to the company<\/strong> and are more likely <strong>to make repeat purchases<\/strong>. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-890451a elementor-widget elementor-widget-menu-anchor\" data-id=\"890451a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"callback-service-omni-channel-customer-service\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97c20d6 elementor-widget elementor-widget-heading\" data-id=\"97c20d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Challenges and solutions - callback service as part of omni-channel customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6278f7 elementor-widget elementor-widget-text-editor\" data-id=\"a6278f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For customers, <strong>telephone support is still the most popular communication channel<\/strong>. However, other channels are becoming increasingly important. <strong>The customer decides<\/strong> <strong>which channel to choose <\/strong>depending on the problem, current situation and preference. <strong>Channel hopping<\/strong>, i.e. when the <strong>customer changes channels<\/strong> in the course of communication, is often problematic. <\/p>\n<p>The <strong>callback service<\/strong> is therefore <strong>a valuable addition to omni-channel customer service<\/strong>. It allows customers to arrange a <strong>callback at a time<\/strong> that suits them best <strong>instead of being stuck in a queue<\/strong>. This option <strong><a href=\"https:\/\/virtualq.io\/en\/efficiency-reachability\/\">increases efficiency and satisfaction<\/a><\/strong> as customers feel they are in control of the interaction.  <\/p>\n<p>Customers should be able <strong>to request the callback service from any channel<\/strong> &#8211; be it via app, website, phone, social media or email. Offer a <strong>user-friendly way to request a callback<\/strong>. <\/p>\n<p>Another advantage &#8211; in line with <strong>omni-channel customer service<\/strong> &#8211; is that you can bundle the communication channels to your service center and <strong>actively influence the customer journey.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5cf6ab1 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default\" data-id=\"5cf6ab1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e0b2ded\" data-id=\"e0b2ded\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1d14c54 elementor-section-content-top elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"1d14c54\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c719ec7\" data-id=\"c719ec7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9679e0 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"d9679e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/elementor\/thumbs\/vorbereitung-kundenservice-qxmdiucn54jcqibranjnzuw5lic1f2h74hg7klk498.png\" title=\"Jasper_2024-11-26T100415.491Z\" alt=\"Herau\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-8563433\" data-id=\"8563433\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ba1e7bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba1e7bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3c5d040\" data-id=\"3c5d040\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f205cee elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f205cee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">With virtualQ, the exact recall time is specified<span style=\"color:#5D91A6\"> <\/br>Your customer satisfaction increases<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac8dfac elementor-align-left elementor-widget elementor-widget-button\" data-id=\"ac8dfac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/virtualq.io\/en\/happiness-loyalty\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Information about our solution<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-69edf0b elementor-widget elementor-widget-menu-anchor\" data-id=\"69edf0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"combination-omni-channel-customer-service-callback-service\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e521f0 elementor-widget elementor-widget-heading\" data-id=\"4e521f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Omni-channel customer service and callback service - an unbeatable combination<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0afcd0 elementor-widget elementor-widget-text-editor\" data-id=\"a0afcd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Today, <strong>modern omni-channel customer service<\/strong> is more than just a requirement &#8211; it is an <strong>investment in the future<\/strong> of customer loyalty and satisfaction. By <strong>integrating a callback service<\/strong>, companies are expanding their reach and improving service quality through f<strong>lexible, customer-oriented approaches<\/strong>. Customers appreciate being able to discuss their concerns at any time and across all channels while retaining control over the when and how of the interaction.  <\/p>\n<p>You can score points with <strong>a positive customer experience<\/strong> that meets the omni-channel requirements of your customers! To do this, you should take a close look at your <strong>customers&#8217; user<\/strong> behavior. <strong>Keyword customer journey!<\/strong> <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1fe0c7 elementor-widget elementor-widget-heading\" data-id=\"a1fe0c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Understanding the customer journey<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96dfea1 elementor-widget elementor-widget-text-editor\" data-id=\"96dfea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For example, if Karsten (37 years old) <strong>&#8220;can&#8217;t get his Internet to work&#8221;<\/strong> and &#8220;has already pressed the button on the back of the rooter several times,&#8221; he will <strong>go to his internet provider&#8217;s site<\/strong>. There he will find a <strong>&#8220;Self-Service&#8221;<\/strong> section. Unfortunately, he can&#8217;t do anything with the proposed solutions. <\/p>\n<p>Next, he probably finds a <strong>contact request form<\/strong>, which he fills out. But because he wants to get on the internet quickly and <strong>does not receive an answer after 30 minutes<\/strong>, he becomes <strong>impatient<\/strong>. Maybe he&#8217;ll get in touch through a <strong>social media channel<\/strong>. Although he receives an individual response there, he is unable to implement it because he is only marginally familiar with the technology.<\/p>\n<p>To save time between questions and answers, <strong>Karsten finally chooses<\/strong><strong> the telephone hotline<\/strong>, even though he has been using many channels. In this context &#8211; a customer with little knowledge of the product with a complex problem &#8211; the channel also seems to be the right one.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48a422b elementor-widget elementor-widget-menu-anchor\" data-id=\"48a422b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"omni-channel-customer-service-callback-service\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c745bd2 elementor-widget elementor-widget-heading\" data-id=\"c745bd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion: Omni-channel in customer service with virtualQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-542aafb elementor-widget elementor-widget-text-editor\" data-id=\"542aafb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>With our software solution<\/strong>, the <strong>customer is informed about the time<\/strong> until they can talk to a <strong>vacant agent.<\/strong> At the same time, t<strong>hey don&#8217;t have to wait on the phone<\/strong> because our software solution takes over this task for them &#8211; virtually.<\/p><p>This <strong>changes his experience of waiting<\/strong>, and by improving phone support, <strong>&#8220;channel hopping&#8221; is minimized<\/strong>.<\/p><p>Another advantage &#8211; in line with <strong>omni-channel customer service<\/strong> &#8211; is that the solution can be offered <strong>not only when calling<\/strong> the hotline itself, but <strong>also via your website or within your app<\/strong>. This means <strong>less effort for you<\/strong> in changing your communication structure and at the same time it bundles the communication channels to your service center.<\/p><p>This gives you the great advantage of <strong>being able to actively influence the customer journey<\/strong> and at the same time <strong>offer the customer a better service<\/strong> &#8211; on various channels. In short, <strong><a href=\"https:\/\/virtualq.io\/en\/\" target=\"_blank\" rel=\"noopener\">virtualQ\u00ae<\/a><\/strong> encourages customers to use the best channel for themselves and for you. <strong>This is omni-channel customer service at its best!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bd1497 elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"2bd1497\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-984b59c e-flex e-con-boxed e-con e-parent\" data-id=\"984b59c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-783aa59 e-flex e-con-boxed e-con e-child\" data-id=\"783aa59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4504ab4 elementor-widget elementor-widget-heading\" data-id=\"4504ab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our further platforms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27071a3 e-con-full e-flex e-con e-child\" data-id=\"27071a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80f5d3c elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"80f5d3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-24f662b\" href=\"https:\/\/www.linkedin.com\/company\/virtualq\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7873b3b elementor-widget elementor-widget-heading\" data-id=\"7873b3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.linkedin.com\/company\/virtualq\/\">virtual<span style=\"color:#F5D05E\">Q<\/span> on LinkedIn! <\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d45998 e-con-full e-flex e-con e-child\" data-id=\"3d45998\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a207f9 e-grid-align-left elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"8a207f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-9fa0b0d\" href=\"https:\/\/youtu.be\/3cUbCRdzR1I\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-youtube\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a9d219 elementor-widget elementor-widget-heading\" data-id=\"7a9d219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/youtu.be\/3cUbCRdzR1I\">virtual<span style=\"color:#F5D05E\">Q<\/span> on youtube!<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac7d8b5 e-con-full e-flex e-con e-child\" data-id=\"ac7d8b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0c0527 elementor-widget elementor-widget-heading\" data-id=\"f0c0527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Newsletter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71b4cc5 elementor-widget elementor-widget-heading\" data-id=\"71b4cc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SUBSCRIBE TO THE NEWSLETTER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9279b elementor-widget elementor-widget-text-editor\" data-id=\"5f9279b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Discover the latest trends and exciting news about virtualQ and the customer service industry in our newsletter. Stay up-to-date and don&#8217;t miss any important news! <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97b892 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b97b892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/virtualq.io\/newsletter-anmeldung\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign up here<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d363cc6 e-flex e-con-boxed e-con e-child\" data-id=\"d363cc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c58b2c elementor-widget elementor-widget-heading\" data-id=\"0c58b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/virtualq.io\/en\/about-us\/\">We are virtualQ<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c79a043 elementor-widget elementor-widget-text-editor\" data-id=\"c79a043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Discover who we are, what drives us and how we are revolutionizing the industry. Meet the team responsible for our success and learn about our passion for innovation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b248f4 elementor-widget elementor-widget-button\" data-id=\"6b248f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/virtualq.io\/en\/about-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get to know us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d57708f e-flex e-con-boxed e-con e-child\" data-id=\"d57708f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed01ba elementor-widget elementor-widget-shortcode\" data-id=\"6ed01ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"> <div class=\"brlbs-cmpnt-container brlbs-cmpnt-content-blocker brlbs-cmpnt-with-individual-styles\" data-borlabs-cookie-content-blocker-id=\"vimeo-content-blocker\" data-borlabs-cookie-content=\"PGRpdiBzdHlsZT0icGFkZGluZzo1Ni4yNSUgMCAwIDA7cG9zaXRpb246cmVsYXRpdmU7Ij48aWZyYW1lIHNyYz0iaHR0cHM6Ly9wbGF5ZXIudmltZW8uY29tL3ZpZGVvLzg2Nzk0MjU4ND9oPTdjYzEwN2VlZWQiIHN0eWxlPSJwb3NpdGlvbjphYnNvbHV0ZTt0b3A6MDtsZWZ0OjA7d2lkdGg6MTAwJTtoZWlnaHQ6MTAwJTsiIGZyYW1lYm9yZGVyPSIwIiBhbGxvdz0iYXV0b3BsYXk7IGZ1bGxzY3JlZW47IHBpY3R1cmUtaW4tcGljdHVyZSIgYWxsb3dmdWxsc2NyZWVuPSIiPjwvaWZyYW1lPjwvZGl2PjxzY3JpcHQgc3JjPSJodHRwczovL3BsYXllci52aW1lby5jb20vYXBpL3BsYXllci5qcyI+PC9zY3JpcHQ+\"><div class=\"brlbs-cmpnt-cb-preset-c brlbs-cmpnt-cb-vimeo\"> <div class=\"brlbs-cmpnt-cb-thumbnail\" style=\"background-image: url('https:\/\/virtualq.io\/wp-content\/uploads\/borlabs-cookie\/1\/brlbs-cb-vimeo-main.png')\"><\/div> <div class=\"brlbs-cmpnt-cb-main\"> <div class=\"brlbs-cmpnt-cb-play-button\"><\/div> <div class=\"brlbs-cmpnt-cb-content\"> <p class=\"brlbs-cmpnt-cb-description\">You are currently viewing a placeholder content from <strong>Vimeo<\/strong>. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.<\/p> <a class=\"brlbs-cmpnt-cb-provider-toggle\" href=\"#\" data-borlabs-cookie-show-provider-information role=\"button\">More Information<\/a> <\/div> <div class=\"brlbs-cmpnt-cb-buttons\"> <a class=\"brlbs-cmpnt-cb-btn\" href=\"#\" data-borlabs-cookie-unblock role=\"button\">Unblock content<\/a> <a class=\"brlbs-cmpnt-cb-btn\" href=\"#\" data-borlabs-cookie-accept-service role=\"button\" style=\"display: inherit\">Accept required service and unblock content<\/a> <\/div> <\/div> <\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58b027b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58b027b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-588dc69\" data-id=\"588dc69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1bebf4 elementor-widget elementor-widget-image\" data-id=\"a1bebf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/vq-insights\/?filter=success-case\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"800\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/04\/SC-Stapel.png\" class=\"attachment-full size-full wp-image-226451\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/04\/SC-Stapel.png 600w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/04\/SC-Stapel-225x300.png 225w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5557915\" data-id=\"5557915\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b152f28 elementor-widget elementor-widget-heading\" data-id=\"b152f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Success Cases<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2dc23 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ff2dc23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exciting success cases of our customers <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-825bf59 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"825bf59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Check out many interesting success stories of our customers and how virtualQ has been applied in customer service to support them.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8790b0 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f8790b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/virtualq.io\/en\/vq-insights\/?filter=success-case\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c57287 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c57287\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-caaeb81\" data-id=\"caaeb81\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-424827e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"424827e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Other interesting articles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bd409a blog-grid-3cols elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"5bd409a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:234787,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;columns&quot;:3,&quot;_skin&quot;:&quot;post&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-234787\">.elementor-234787 .elementor-element.elementor-element-82d2b94{margin-top:0px;margin-bottom:30px;}.elementor-234787 .elementor-element.elementor-element-634f37f{--display:flex;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-234787 .elementor-element.elementor-element-6a11937 > .elementor-widget-container{margin:0px -30px 0px -30px;}.elementor-234787 .elementor-element.elementor-element-6a11937:not( .elementor-widget-image ) .elementor-widget-container, .elementor-234787 .elementor-element.elementor-element-6a11937.elementor-widget-image .elementor-widget-container img{-webkit-mask-image:url( https:\/\/virtualq.io\/wp-content\/uploads\/2023\/03\/Maske_Kleines_Bild.svg );-webkit-mask-size:contain;-webkit-mask-position:center 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*\/.elementor-234787 .elementor-element.elementor-element-6a11937 a {\n    display: block !important;\n}\n.elementor-234787 .elementor-element.elementor-element-6a11937 img {\n    display: block !important;\n    width: 100% !important;\n    aspect-ratio: 1.6;\n    object-fit: cover;\n}\/* End custom CSS *\/\n\/* Start custom CSS for container, class: .elementor-element-634f37f *\/.elementor-234787 .elementor-element.elementor-element-634f37f {\n    position: relative;\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"234787\" class=\"elementor elementor-234787 elementor-3705 e-loop-item e-loop-item-247453 post-247453 post type-post status-publish format-standard has-post-thumbnail hentry category-news-en\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82d2b94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82d2b94\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae82c5f\" data-id=\"ae82c5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634f37f e-flex e-con-boxed e-con e-parent\" data-id=\"634f37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a11937 blog-list-item-image elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6a11937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/how-when-and-how-often-to-offer-callbacks\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2025\/07\/header_whitepaper-1200x800-_1_-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-247370\" alt=\"callbacks richtig anbieten - Anleitung\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2025\/07\/header_whitepaper-1200x800-_1_-768x512.webp 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/07\/header_whitepaper-1200x800-_1_-300x200.webp 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/07\/header_whitepaper-1200x800-_1_-1024x683.webp 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/07\/header_whitepaper-1200x800-_1_.webp 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31db766 elementor-view-stacked elementor-hidden-desktop elementor-absolute elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"31db766\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/how-when-and-how-often-to-offer-callbacks\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a55873 e-flex e-con-boxed e-con e-parent\" data-id=\"9a55873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d1f64 elementor-widget elementor-widget-post-info\" data-id=\"51d1f64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a779161 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">News<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ed800 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"24ed800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\"><a href=\"https:\/\/virtualq.io\/en\/news\/how-when-and-how-often-to-offer-callbacks\/\">How, when and how often to offer callbacks<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac16b14 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"ac16b14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tHow, where, and when should you offer callbacks? This article provides helpful food for thought.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ffbfd elementor-view-stacked elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c0ffbfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/how-when-and-how-often-to-offer-callbacks\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"234787\" class=\"elementor elementor-234787 elementor-3705 e-loop-item e-loop-item-245735 post-245735 post type-post status-publish format-standard has-post-thumbnail hentry category-news-en\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82d2b94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82d2b94\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae82c5f\" data-id=\"ae82c5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634f37f e-flex e-con-boxed e-con e-parent\" data-id=\"634f37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a11937 blog-list-item-image elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6a11937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/callflow-in-customer-service\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2025\/05\/callflow_header-1200x800-1-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-245741\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2025\/05\/callflow_header-1200x800-1-768x512.webp 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/05\/callflow_header-1200x800-1-300x200.webp 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/05\/callflow_header-1200x800-1-1024x683.webp 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/05\/callflow_header-1200x800-1.webp 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31db766 elementor-view-stacked elementor-hidden-desktop elementor-absolute elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"31db766\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/callflow-in-customer-service\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a55873 e-flex e-con-boxed e-con e-parent\" data-id=\"9a55873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d1f64 elementor-widget elementor-widget-post-info\" data-id=\"51d1f64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a779161 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">News<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ed800 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"24ed800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\"><a href=\"https:\/\/virtualq.io\/en\/news\/callflow-in-customer-service\/\">Callflow in customer service: Your key to customer satisfaction<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac16b14 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"ac16b14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tIn a world where customers expect fast and targeted responses, an efficiently designed call flow is an essential tool for\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ffbfd elementor-view-stacked elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c0ffbfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/callflow-in-customer-service\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"234787\" class=\"elementor elementor-234787 elementor-3705 e-loop-item e-loop-item-244790 post-244790 post type-post status-publish format-standard has-post-thumbnail hentry category-news-en\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82d2b94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82d2b94\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae82c5f\" data-id=\"ae82c5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634f37f e-flex e-con-boxed e-con e-parent\" data-id=\"634f37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a11937 blog-list-item-image elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6a11937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/service-digitization-how-modern-solutions-are-revolutionizing-customer-service\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2019\/08\/Service-Digitalisierung-Best-Practice-Beispiel-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-224393\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2019\/08\/Service-Digitalisierung-Best-Practice-Beispiel-768x512.jpg 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2019\/08\/Service-Digitalisierung-Best-Practice-Beispiel-300x200.jpg 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2019\/08\/Service-Digitalisierung-Best-Practice-Beispiel-1024x683.jpg 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2019\/08\/Service-Digitalisierung-Best-Practice-Beispiel.jpg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31db766 elementor-view-stacked elementor-hidden-desktop elementor-absolute elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"31db766\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/service-digitization-how-modern-solutions-are-revolutionizing-customer-service\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a55873 e-flex e-con-boxed e-con e-parent\" data-id=\"9a55873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d1f64 elementor-widget elementor-widget-post-info\" data-id=\"51d1f64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a779161 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">News<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ed800 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"24ed800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\"><a href=\"https:\/\/virtualq.io\/en\/news\/service-digitization-how-modern-solutions-are-revolutionizing-customer-service\/\">Service digitization &#8211; How modern solutions are revolutionizing customer service<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac16b14 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"ac16b14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tDigitalization in Germany is progressing slowly, especially in customer service. Companies are often overwhelmed and shy away from change. Yet\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ffbfd elementor-view-stacked elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c0ffbfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/service-digitization-how-modern-solutions-are-revolutionizing-customer-service\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"234787\" class=\"elementor elementor-234787 elementor-3705 e-loop-item e-loop-item-241579 post-241579 post type-post status-publish format-standard has-post-thumbnail hentry category-news-en\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82d2b94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82d2b94\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae82c5f\" data-id=\"ae82c5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634f37f e-flex e-con-boxed e-con e-parent\" data-id=\"634f37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a11937 blog-list-item-image elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6a11937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/customer-orientation-in-the-call-center-how-to-improve-your-service-sustainably\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/AdobeStock_129499641-768x512.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-241589\" alt=\"Pr\u00e4sentation der L\u00f6sung \u00fcber Illustration eines H\u00e4kchens\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/AdobeStock_129499641-768x512.jpeg 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/AdobeStock_129499641-300x200.jpeg 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/AdobeStock_129499641-1024x683.jpeg 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/AdobeStock_129499641-1536x1024.jpeg 1536w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/AdobeStock_129499641-2048x1365.jpeg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31db766 elementor-view-stacked elementor-hidden-desktop elementor-absolute elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"31db766\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/customer-orientation-in-the-call-center-how-to-improve-your-service-sustainably\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a55873 e-flex e-con-boxed e-con e-parent\" data-id=\"9a55873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d1f64 elementor-widget elementor-widget-post-info\" data-id=\"51d1f64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a779161 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">News<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ed800 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"24ed800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\"><a href=\"https:\/\/virtualq.io\/en\/news\/customer-orientation-in-the-call-center-how-to-improve-your-service-sustainably\/\">Customer orientation in the call center: How to improve your service sustainably<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac16b14 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"ac16b14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tWhy is customer focus so crucial in your call center? How do you increase customer satisfaction in the long term?\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ffbfd elementor-view-stacked elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c0ffbfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/customer-orientation-in-the-call-center-how-to-improve-your-service-sustainably\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"234787\" class=\"elementor elementor-234787 elementor-3705 e-loop-item e-loop-item-241277 post-241277 post type-post status-publish format-standard has-post-thumbnail hentry category-news-en\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82d2b94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82d2b94\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae82c5f\" data-id=\"ae82c5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634f37f e-flex e-con-boxed e-con e-parent\" data-id=\"634f37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a11937 blog-list-item-image elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6a11937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/omni-channel-customer-service-service-quality-in-customer-service\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"573\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53-768x573.png\" class=\"attachment-medium_large size-medium_large wp-image-217480\" alt=\"Illustration Omni-Channel Customer Servic\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53-768x573.png 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53-300x224.png 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53-1024x763.png 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-13-at-14.19.53.png 1250w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31db766 elementor-view-stacked elementor-hidden-desktop elementor-absolute elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"31db766\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/omni-channel-customer-service-service-quality-in-customer-service\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a55873 e-flex e-con-boxed e-con e-parent\" data-id=\"9a55873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d1f64 elementor-widget elementor-widget-post-info\" data-id=\"51d1f64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a779161 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">News<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ed800 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"24ed800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\"><a href=\"https:\/\/virtualq.io\/en\/news\/omni-channel-customer-service-service-quality-in-customer-service\/\">Omni-channel customer service: service quality in customer service<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac16b14 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"ac16b14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tThe quality of service is increasingly deciding for or against a company. What role does omni-channel customer service play in\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ffbfd elementor-view-stacked elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c0ffbfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/omni-channel-customer-service-service-quality-in-customer-service\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"234787\" class=\"elementor elementor-234787 elementor-3705 e-loop-item e-loop-item-235228 post-235228 post type-post status-publish format-standard has-post-thumbnail hentry category-news-en\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82d2b94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82d2b94\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae82c5f\" data-id=\"ae82c5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634f37f e-flex e-con-boxed e-con e-parent\" data-id=\"634f37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a11937 blog-list-item-image elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6a11937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/virtualq.io\/en\/news\/the-top-5-trends-in-customer-service\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2025\/01\/Webseite-2_1-768x432.webp\" class=\"attachment-medium_large size-medium_large wp-image-249276\" alt=\"Drei Personen mit Haedset stehen nebeneinander\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2025\/01\/Webseite-2_1-768x432.webp 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/01\/Webseite-2_1-300x169.webp 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2025\/01\/Webseite-2_1.webp 860w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31db766 elementor-view-stacked elementor-hidden-desktop elementor-absolute elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"31db766\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/the-top-5-trends-in-customer-service\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a55873 e-flex e-con-boxed e-con e-parent\" data-id=\"9a55873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d1f64 elementor-widget elementor-widget-post-info\" data-id=\"51d1f64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a779161 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">News<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ed800 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"24ed800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\"><a href=\"https:\/\/virtualq.io\/en\/news\/the-top-5-trends-in-customer-service\/\">The top 5 trends in customer service<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac16b14 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"ac16b14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tThe top 5 trends in customer service in 2025: customer service requirements, 24\/7 availability, AI, data usage &amp; cloud systems.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ffbfd elementor-view-stacked elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c0ffbfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/news\/the-top-5-trends-in-customer-service\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49c8b8a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"49c8b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/virtualq.io\/en\/vq-insights\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Show all Inisghts<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d044fca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d044fca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-126c381\" data-id=\"126c381\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c83073 elementor-widget elementor-widget-menu-anchor\" data-id=\"5c83073\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contact\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eb4ee14 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"eb4ee14\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ff01909\" data-id=\"ff01909\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b224ad4 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b224ad4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9bd86da\" data-id=\"9bd86da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f9b337a elementor-widget elementor-widget-heading\" data-id=\"f9b337a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> <span style=\"color:#5D91A6\">Your message<\/span> to virtual<span style=\"color:#F5D05E\">Q<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e77f990 elementor-widget elementor-widget-html\" data-id=\"e77f990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"6179106\",\n    formId: \"53d8ec25-f95c-46e9-bed8-b0f5f49f5abf\",\n    region: \"eu1\"\n  });\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1908fe0\" data-id=\"1908fe0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f445241 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f445241\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-023a8bd\" data-id=\"023a8bd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35dce38 elementor-widget elementor-widget-heading\" data-id=\"35dce38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How <span style=\"color:#5D91A6\">can we help?<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-368e960 elementor-widget elementor-widget-text-editor\" data-id=\"368e960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We offer you direct contact to virtualQ. You can find direct contacts for your request <a href=\"https:\/\/virtualq.io\/en\/contact\/\">here.<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-39f5bc7\" data-id=\"39f5bc7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c1486a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5c1486a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aad9807 elementor-widget elementor-widget-heading\" data-id=\"aad9807\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Schedule a personal demo<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-726940b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"726940b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e71f0a7\" data-id=\"e71f0a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32f3b34 elementor-widget elementor-widget-text-editor\" data-id=\"32f3b34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A demo says more than 1,000 words. Schedule an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a83f42f\" data-id=\"a83f42f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8ff88a elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c8ff88a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/contact\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaec6d1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"eaec6d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8a7ab elementor-widget elementor-widget-heading\" data-id=\"7f8a7ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Get inspired<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5b080b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b080b9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-755b26a\" data-id=\"755b26a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-936d8f7 elementor-widget elementor-widget-text-editor\" data-id=\"936d8f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fca8e23\" data-id=\"fca8e23\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c766fc elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"8c766fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/vq-insights\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-537f5a4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"537f5a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc4efe elementor-widget elementor-widget-heading\" data-id=\"2fc4efe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Become a partner<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6313b03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6313b03\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-30a72af\" data-id=\"30a72af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01bf7aa elementor-widget elementor-widget-text-editor\" data-id=\"01bf7aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-94d5494\" data-id=\"94d5494\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59e6879 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"59e6879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/virtualq.io\/en\/partner-network\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The quality of service is increasingly deciding for or against a company. What role does omni-channel customer service play in this? <\/p>\n","protected":false},"author":126,"featured_media":217480,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[49],"tags":[],"favorite":[],"class_list":["post-241277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omni-channel customer service: service quality in customer service - virtualq.io<\/title>\n<meta name=\"description\" content=\"The quality of service is increasingly deciding for or against a company. 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