{"id":247470,"date":"2024-02-22T14:55:26","date_gmt":"2024-02-22T13:55:26","guid":{"rendered":"https:\/\/virtualq.io\/news\/cases\/success-story-janitos-insurances\/"},"modified":"2025-12-10T15:22:14","modified_gmt":"2025-12-10T14:22:14","slug":"success-story-janitos-insurances","status":"publish","type":"success-case","link":"https:\/\/virtualq.io\/en\/news\/cases\/success-story-janitos-insurances\/","title":{"rendered":"Success story Janitos Insurances"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"247470\" class=\"elementor elementor-247470 elementor-236225\" data-elementor-post-type=\"success-case\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1aa7dc e-con-full e-flex e-con e-parent\" data-id=\"b1aa7dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fe872c0 e-con-full e-flex e-con e-child\" data-id=\"fe872c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f4cfec elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-widget__width-inherit elementor-widget elementor-widget-ucaddon_diagonal_hero\" data-id=\"2f4cfec\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"ucaddon_diagonal_hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Diagonal Hero -->\n\t\t<link id='uc_ac_assets_file_uc_fashion_header_css_4046-css' href='https:\/\/virtualq.io\/wp-content\/uploads\/ac_assets\/uc_fashion_header\/uc_fashion_header.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_fonts_googleapis_com_css_family_alegreya_400_900italic_900_700italic_700_400italic-css' href='https:\/\/fonts.googleapis.com\/css?family=Alegreya:400,900italic,900,700italic,700,400italic' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_fonts_googleapis_com_css_family_roboto_400_100_100italic_300italic_400italic_500_500italic_700_700italic_900_900italic-css' href='https:\/\/fonts.googleapis.com\/css?family=Roboto:400,100,100italic,300italic,400italic,500,500italic,700,700italic,900,900italic' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Diagonal Hero *\/\n\n#uc_diagonal_hero_elementor_2f4cfec\n{\n  display:flex;\n}\n\n#uc_diagonal_hero_elementor_2f4cfec .ue-image\n{\n  background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/janitos-header.webp);\n  background-size:cover;\n  flex-shrink:0;\n  flex-grow:0;\n  position:relative;\n  overflow:hidden;\n}\n\n#uc_diagonal_hero_elementor_2f4cfec .ue-image-overlay\n{\n  position:absolute;\n  top:0;\n  left:0;\n  right:0;\n  bottom:0;\n  height:100%;\n  width:100%;\n}\n\n\n#uc_diagonal_hero_elementor_2f4cfec .ue-content\n{\n  display:flex;\n  align-items:center;\n  justify-content:center;\n  flex-grow:1;\n}\n\n#uc_diagonal_hero_elementor_2f4cfec .ue-content > div\n{\n  width:100%;\n}\n.ue-title\n{\n  font-size:52px;\n}\n\n#uc_diagonal_hero_elementor_2f4cfec .ue-btn-wrap\n{\n  width:100%;\n}\n#uc_diagonal_hero_elementor_2f4cfec .ue-btn\n{\n  transition:0.3s;\n  text-decoration:none;\n  text-align:center;\n}\n\n#uc_diagonal_hero_elementor_2f4cfec .ue-separator\n{\n  display:inline-block;\n}\n\n<\/style>\n\n<div id=\"uc_diagonal_hero_elementor_2f4cfec\" class=\"diagonal_hero\">\n  <div class=\"ue-content\">\n    <div>\n      <div class=\"ue-template\"><\/div>\n      <div class=\"ue-title\"><\/div>\n      \n      <div class=\"ue-separator-wrapper\">\n        <div class=\"ue-separator\"><\/div>\n      <\/div>\n      \n      <div class=\"ue-sub-title\"><\/div>\n      \n      <div class=\"ue-btn-wrap\"><a  class=\"ue-btn \" href=\"#\" ><\/a><\/div>\n      \n      <div class=\"ue-template\"><\/div>\n    <\/div>\n  <\/div>\n  <div class=\"ue-image\">\n    \n\t<div class=\"ue-image-overlay\"><\/div>  \n\t\n\n  \t\t  \n  <\/div>\n  \n<\/div>\n<!-- end Diagonal Hero -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f25089 e-flex e-con-boxed e-con e-child\" data-id=\"9f25089\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d08166c elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"d08166c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Success story \u2013<br>Janitos Insurance AG<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a761b1d elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a761b1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>25% more availability, enabling realignment and excellent employee satisfaction through peak management<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42a6586 elementor-widget elementor-widget-button\" data-id=\"42a6586\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download full success story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4760ab e-flex e-con-boxed e-con e-parent\" data-id=\"d4760ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2be5985 e-con-full e-flex e-con e-child\" data-id=\"2be5985\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b4891a elementor-widget elementor-widget-heading\" data-id=\"2b4891a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Employee satisfaction through appreciation<br><font color=\"#5d91a6\">and structured relief in the contact center<\/font><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-958f012 e-con-full e-flex e-con e-child\" data-id=\"958f012\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e1f56ab elementor-hidden-tablet elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"e1f56ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c797f56 elementor-widget elementor-widget-image\" data-id=\"c797f56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"87\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/02\/Janitos_Versicherung_logo.svg\" class=\"attachment-medium size-medium wp-image-236231\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9fd85b elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"f9fd85b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-31b3061 e-con-full e-flex e-con e-child\" data-id=\"31b3061\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b1ac50 elementor-widget elementor-widget-text-editor\" data-id=\"4b1ac50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>INDUSTRY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41a1ba7 elementor-widget elementor-widget-text-editor\" data-id=\"41a1ba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/virtualq.io\/en\/industry-solution-insurances\/\">Insurance<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cdf248 e-con-full e-flex e-con e-child\" data-id=\"4cdf248\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6d273f elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f6d273f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-391da10 e-con-full e-flex e-con e-child\" data-id=\"391da10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cce47e elementor-widget elementor-widget-text-editor\" data-id=\"3cce47e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Channel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7895f4f elementor-widget elementor-widget-text-editor\" data-id=\"7895f4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>virtualQ Web<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7143466 e-con-full e-flex e-con e-child\" data-id=\"7143466\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76fd40f elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"76fd40f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9618992 e-con-full e-flex e-con e-child\" data-id=\"9618992\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88c832d elementor-widget elementor-widget-text-editor\" data-id=\"88c832d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Region<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6670b9 elementor-widget elementor-widget-text-editor\" data-id=\"d6670b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Germany<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abf8cbe e-con-full e-flex e-con e-child\" data-id=\"abf8cbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24aef2b elementor-widget elementor-widget-text-editor\" data-id=\"24aef2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In order to reduce the workload of telephone staff and thus reduce staff turnover, Janitos Versicherung AG introduced virtualQ callback management in 2019. Despite initial concerns about implementation with the complex telephone system, the software immediately proved to be an effective aid to employee satisfaction and support.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70a5cff elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"70a5cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"296\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/02\/Janitos_Versicherung_logo.svg\" class=\"attachment-full size-full wp-image-236231\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11dc068 e-con-full elementor-hidden-desktop e-flex e-con e-child\" data-id=\"11dc068\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1aad6af e-con-full e-flex e-con e-child\" data-id=\"1aad6af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-746176f elementor-widget elementor-widget-text-editor\" data-id=\"746176f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>INDUSTRY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb5a550 elementor-widget elementor-widget-text-editor\" data-id=\"eb5a550\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/virtualq.io\/en\/industry-solution-insurances\/\">Insurance<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09f8132 e-con-full e-flex e-con e-child\" data-id=\"09f8132\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-504b696 elementor-widget elementor-widget-text-editor\" data-id=\"504b696\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Channel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87583bb elementor-widget elementor-widget-text-editor\" data-id=\"87583bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>virtualQ Web<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4920113 e-con-full e-flex e-con e-child\" data-id=\"4920113\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b93e10 elementor-widget elementor-widget-text-editor\" data-id=\"4b93e10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Region<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4de1169 elementor-widget elementor-widget-text-editor\" data-id=\"4de1169\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Germany<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e11bb9 e-con-full e-flex e-con e-parent\" data-id=\"1e11bb9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dab3bcc e-flex e-con-boxed e-con e-child\" data-id=\"dab3bcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eef960 elementor-hidden-desktop elementor-widget elementor-widget-ucaddon_icon_carousel\" data-id=\"1eef960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_icon_carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Icon Carousel -->\n\t\t<link id='font-awesome-css' href='https:\/\/virtualq.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/virtualq.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='owl-carousel-css' href='https:\/\/virtualq.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/owl-carousel-new\/assets\/owl.carousel.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Icon Carousel *\/\n\n#uc_icon_carousel_elementor_1eef960-wrapper\n{\n  min-height:1px;\n}\n#uc_icon_carousel_elementor_1eef960 *{\n\tbox-sizing: border-box;\n}\n#uc_icon_carousel_elementor_1eef960 .ue-item\n{\n  overflow:hidden;\n  transition:0.5s;\n}\n.uc_icon_carousel_title\n{\n\tfont-size:21px;\n}\n#uc_icon_carousel_elementor_1eef960 .uc_icon_carousel_content\n{\n  position:relative;\n}\n#uc_icon_carousel_elementor_1eef960 .uc_icon_carousel_container_holder{\n  display:flex;\n  flex-direction:column;\n}\n#uc_icon_carousel_elementor_1eef960 .uc_icon_carousel_content{\n  flex-grow: 1;\n  display: flex;\n  flex-direction: column;\n}\n\n#uc_icon_carousel_elementor_1eef960 .uc_icon_carousel_content .title_border\n{\n\tdisplay:inline-block;\n}\n\n#uc_icon_carousel_elementor_1eef960 .uc_icon_carousel_content .uc_more_btn\n{\n\ttext-decoration:none;\n\ttransition: all 0.5s ease;\n    display:inline-block;\n    text-align:center;\n}\n\n\n#uc_icon_carousel_elementor_1eef960 .owl-nav .owl-prev{\n    position:absolute;\n    display:inline-block;\n    text-align:center;\n}\n#uc_icon_carousel_elementor_1eef960 .owl-nav .owl-next{\n  position:absolute;\n  display:inline-block;\n  text-align:center;\n}\n\n\n#uc_icon_carousel_elementor_1eef960 .owl-dots {\noverflow:hidden;\ntext-align:center;\n}\n\n#uc_icon_carousel_elementor_1eef960 .owl-dot {\nborder-radius:50%;\ndisplay:inline-block;\n}\n\n\n\n\n\n\n#uc_icon_carousel_elementor_1eef960 .ue-item-icon\n{\n  line-height:1em;\n  display:inline-flex;\n  justify-content:center;\n  align-items:center;\n  \n}\n\n#uc_icon_carousel_elementor_1eef960 .ue-item-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_icon_carousel_elementor_1eef960 .ue-image-background-override\n{\n  position:absolute;\n  top:0px;\n  left:0px;\n  right:0px;\n  bottom:0px;\n  height:100%;\n  width:100%;\n  object-fit: cover;\n}\n\n<\/style>\n\n<div class=\"uc_icon_carousel\" style=\"direction:ltr;\" id=\"uc_icon_carousel_elementor_1eef960-wrapper\">\t\n    \n  <div class=\"uc_carousel owl-carousel \" id=\"uc_icon_carousel_elementor_1eef960\" >\n     <div class=\"uc_icon_carousel_container_holder ue-item elementor-repeater-item-1a6acd7\">\n\n  \t\n\n  <div class=\"uc_icon_carousel_content\">\n    <div class=\"ue_ico_title_text_holder\">\n      <div class=\"ue-item-icon\"><i class='google google-landscape'><\/i><\/div>\n      <h3 class=\"uc_icon_carousel_title\">Challenges<\/h3>\n      \t\n\n      <div class=\"uc_icon_carousel_text\"><ul>\n<li style=\"text-align: left;\">Good employees were overworked due to excessive hours spent on the phone, resulting in high staff turnover and high costs.<\/li>\n<li style=\"text-align: left;\">Well-trained employees were needed to be able to resolve issues satisfactorily during a phone call.<\/li>\n<li style=\"text-align: left;\">High number of calls, which overloaded the employees in the telephone department.<\/li>\n<li style=\"text-align: left;\">The historically grown telephone system seemed too confusing for connections.<\/li>\n<li style=\"text-align: left;\">The daily workload on the phone, combined with the paperwork, was clearly too high for employees.<\/li>\n<\/ul>\n<\/div>    <\/div>   \n      \t\n\n  <\/div>\n<\/div>\n<div class=\"uc_icon_carousel_container_holder ue-item elementor-repeater-item-0a0c549\">\n\n  \t\n\n  <div class=\"uc_icon_carousel_content\">\n    <div class=\"ue_ico_title_text_holder\">\n      <div class=\"ue-item-icon\"><i class='google google-sports-score'><\/i><\/div>\n      <h3 class=\"uc_icon_carousel_title\">Goal<\/h3>\n      \t\n\n      <div class=\"uc_icon_carousel_text\"><ul>\n<li style=\"text-align: left;\">Customers should still be able to resolve their issues with experienced staff members in a single phone call.<\/li>\n<li style=\"text-align: left;\">The same number of calls should be reliably answered.<\/li>\n<li style=\"text-align: left;\">Employees should spend less time on the phone each day in order to reduce their workload.<\/li>\n<li style=\"text-align: left;\">Free space should be created for employees to process written documents. <\/li>\n<li style=\"text-align: left;\">The connection should take up little time and resources overall.<\/li>\n<\/ul>\n<\/div>    <\/div>   \n      \t\n\n  <\/div>\n<\/div>\n<div class=\"uc_icon_carousel_container_holder ue-item elementor-repeater-item-b3000d4\">\n\n  \t\n\n  <div class=\"uc_icon_carousel_content\">\n    <div class=\"ue_ico_title_text_holder\">\n      <div class=\"ue-item-icon\"><i class='google google-check-circle'><\/i><\/div>\n      <h3 class=\"uc_icon_carousel_title\">Result<\/h3>\n      \t\n\n      <div class=\"uc_icon_carousel_text\"><ul>\n<li style=\"text-align: left;\">The number of hours spent on the phone per person was reduced from 8 to 4 hours per day. <\/li>\n<li style=\"text-align: left;\">Accessibility has been increased by 20-25%.<\/li>\n<li style=\"text-align: left;\">Since the introduction of virtualQ, there has been no turnover in customer service.<\/li>\n<li style=\"text-align: left;\">The connection was completed effortlessly in just a few weeks.<\/li>\n<li style=\"text-align: left;\">The feedback from callers has been consistently positive. <\/li>\n<li style=\"text-align: left;\">virtualQ made it possible to realign the company.<\/li>\n<\/ul>\n<\/div>    <\/div>   \n      \t\n\n  <\/div>\n<\/div>\n\n  <\/div>\n<\/div>\n<!-- end Icon Carousel -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02e0294 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"02e0294\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-59b1e44 e-con-full e-flex e-con e-child\" data-id=\"59b1e44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0b9746a e-con-full e-flex e-con e-child\" data-id=\"0b9746a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99da659 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"99da659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"google google-landscape\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39e6635 elementor-widget elementor-widget-heading\" data-id=\"39e6635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Challenges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6187098 e-con-full e-flex e-con e-child\" data-id=\"6187098\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bad35f elementor-widget elementor-widget-text-editor\" data-id=\"7bad35f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good employees were overworked due to excessive hours spent on the phone, resulting in high staff turnover and high costs.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Well-trained employees were needed to be able to resolve issues satisfactorily during a phone call.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High number of calls, which overloaded the employees in the telephone department.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The historically grown telephone system seemed too confusing for connections.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The daily workload on the phone, combined with the paperwork, was clearly too high for employees.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9002dc8 e-con-full e-flex e-con e-child\" data-id=\"9002dc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36a081b elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"36a081b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59b191f e-con-full e-flex e-con e-child\" data-id=\"59b191f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-917b61f e-con-full e-flex e-con e-child\" data-id=\"917b61f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5540f13 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5540f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"google google-sports-score\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f26d7c6 elementor-widget elementor-widget-heading\" data-id=\"f26d7c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Goal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b24e5d e-con-full e-flex e-con e-child\" data-id=\"4b24e5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4152c9 elementor-widget elementor-widget-text-editor\" data-id=\"f4152c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers should still be able to resolve their issues with experienced staff members in a single phone call.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The same number of calls should be reliably answered.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employees should spend less time on the phone each day in order to reduce their workload.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Free space should be created for employees to process written documents. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The connection should take up little time and resources overall.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b762181 e-con-full e-flex e-con e-child\" data-id=\"b762181\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7234366 elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7234366\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b47996e e-con-full e-flex e-con e-child\" data-id=\"b47996e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a5beeac e-con-full e-flex e-con e-child\" data-id=\"a5beeac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9200a10 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"9200a10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"google google-check-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-100e364 elementor-widget elementor-widget-heading\" data-id=\"100e364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Result<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7de3b1f e-con-full e-flex e-con e-child\" data-id=\"7de3b1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dab50e elementor-widget elementor-widget-text-editor\" data-id=\"1dab50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The number of hours spent on the phone per person was reduced from 8 to 4 hours per day. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accessibility has been increased by 20-25%.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Since the introduction of virtualQ, there has been no turnover in customer service.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The connection was completed effortlessly in just a few weeks.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The feedback from callers has been consistently positive. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">virtualQ made it possible to realign the company.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3a37b7 e-flex e-con-boxed e-con e-parent\" data-id=\"c3a37b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c1290c8 e-con-full e-flex e-con e-child\" data-id=\"c1290c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-911d758 elementor-widget elementor-widget-menu-anchor\" data-id=\"911d758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"download\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2aa65d elementor-widget elementor-widget-heading\" data-id=\"f2aa65d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Download the complete <span style=\"color:#5d91a6\">success story<\/span> of Janitos and virtual<span style=\"color:#F5D05E\">Q <\/span>here!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1aa9d2 elementor-widget elementor-widget-image\" data-id=\"a1aa9d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"560\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/02\/sc-janitos_1260x882-1024x717.png\" class=\"attachment-large size-large wp-image-247495\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/02\/sc-janitos_1260x882-1024x717.png 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/02\/sc-janitos_1260x882-300x210.png 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/02\/sc-janitos_1260x882-768x538.png 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/02\/sc-janitos_1260x882.png 1260w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4922bda e-con-full e-flex e-con e-child\" data-id=\"4922bda\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-203cd4a e-con-full e-flex e-con e-child\" data-id=\"203cd4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-882b5bc elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"882b5bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Download the entire <span style=\"color:#5d91a6\">success story<\/span> as a PDF file!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ef2c74 elementor-widget elementor-widget-html\" data-id=\"0ef2c74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"6179106\",\n    formId: \"8a711a8a-ab80-4d99-b404-40d03e07494b\",\n    region: \"eu1\"\n  });\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-506897b e-flex e-con-boxed e-con e-parent\" data-id=\"506897b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-49c5462 e-con-full e-flex e-con e-child\" data-id=\"49c5462\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2c7717 elementor-testimonial--layout-image_left elementor-testimonial--align-left elementor-testimonial--tablet-align-left elementor-widget__width-initial elementor-testimonial--skin-default elementor-arrows-yes elementor-pagination-type-bullets elementor-widget elementor-widget-testimonial-carousel\" data-id=\"a2c7717\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"vq-testimonial\" data-settings=\"{&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slider\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t<p>At the time, we were only seeking a small solution to a single problem, but with virtualQ, we quickly received so much more assistance and positive changes than we could have anticipated.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Christian Elson<\/span><span class=\"elementor-testimonial__title\">Head of Customer Service<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/05\/janitos-christian-elson.png\" alt=\"Zitat Janitos Versicherung\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t<p>We had virtualQ up and running for a week and it was a huge success. We<br \/>\nhalved the number of hours spent on the phone and at the same time saw a<br \/>\n25% increase in availability, with the same number of staff as before. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Mario Braun<\/span><span class=\"elementor-testimonial__title\">Head of Property Damage<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/05\/testimonial-janitos-mario-braun.png\" alt=\"Zitat Janitos Mario Braun\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15c81bc e-flex e-con-boxed e-con e-parent\" data-id=\"15c81bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b58008d e-con-full e-flex e-con e-child\" data-id=\"b58008d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8a37c elementor-widget elementor-widget-heading\" data-id=\"dc8a37c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#5D91A6\">Peak management<\/span> to combat fluctuation\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c19335 elementor-widget elementor-widget-text-editor\" data-id=\"1c19335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In order to sustainably reduce the typical fluctuation in telephony, Mario Braun and Christian Elson from Janitos Insurance sought a suitable solution in 2019. \u201cEveryone in the telephony industry knows that when you spend eight hours a day on the phone, you can&#8217;t keep it up for long because of the strain,\u201d says Elson. Nevertheless, the company did not want to forego a telephone service with well-trained and competent employees in order to resolve customer inquiries quickly and reliably. \u201cWe want to offer our customers contact persons who are really familiar with the product. It is not in our interest to put them off.\u201d     <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-278bbfc e-con-full e-flex e-con e-child\" data-id=\"278bbfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dac190c elementor-widget elementor-widget-heading\" data-id=\"dac190c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#5D91A6\">Connection and results<\/span> even with complex systems \n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf05f28 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cf05f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The connection was established very quickly, despite the complex telephone system. <\/span><\/p><p><span style=\"font-weight: 400;\"> The first results were not long in coming: after just a few days, employees were relieved of some of their workload and were able to use their newly gained free capacity for other tasks, such as document management. This quickly made all processes more relaxed. The telephone time for individual employees in the call center was reduced from 8 to 4 hours per day.   <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b91c275 e-con-full e-flex e-con e-child\" data-id=\"b91c275\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a434ba1 elementor-widget elementor-widget-heading\" data-id=\"a434ba1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Expect a small solution, get <span style=\"color:#5D91A6\">extensive benefits<\/span>  <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c012aaa elementor-widget elementor-widget-text-editor\" data-id=\"c012aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">After just one week in use, accessibility increased by 25%. In addition, the number of telephone hours required per employee was reduced by 50%, enabling a realignment of capacities. \u201cNo one expected this at the beginning. We actually just wanted a small solution for a small problem, and in the end we got so much more,\u201d says Elson.    <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99985fd e-flex e-con-boxed e-con e-parent\" data-id=\"99985fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9726a8c e-con-full e-flex e-con e-child\" data-id=\"9726a8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a564195 elementor-widget elementor-widget-heading\" data-id=\"a564195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Discover more exciting<br><span style=\"color:#F8F8F8\">success stories and insights<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3fbe3 elementor-widget elementor-widget-ucaddon_content_carousel_new\" data-id=\"2d3fbe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_content_carousel_new.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Content Carousel -->\n\t\t<link id='fancybox-css' href='https:\/\/virtualq.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/fancybox3\/jquery.fancybox.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Content Carousel *\/\n\n.ue-content-carousel{\n  min-height:1px;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .ue-item{\n  transition:0.3s;\n  position:relative;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .carousel-image{\n  transition:0.3s;\n}\n#uc_content_carousel_new_elementor_2d3fbe3{\n  position:relative;\n  min-height:1px;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .ue-content-holder{\n  display:flex;\n  flex-direction:column;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .ue-btn-holder{\n  margin-top:auto;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .owl-nav .owl-prev{\n    position:absolute;\n    display:inline-block;\n    text-align:center;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .owl-nav .owl-next{\n  position:absolute;\n  display:inline-block;\n  text-align:center;\n}\n\n\n#uc_content_carousel_new_elementor_2d3fbe3 .owl-dots {\noverflow:hidden;\ntext-align:center;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .owl-dot {\nborder-radius:50%;\ndisplay:inline-block;\n}\n\n.uc_post_title{\n  font-size:21px;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_image_carousel_container_holder{\n  overflow:hidden;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_more_btn{  \n    display:inline-block;\n  text-decoration:none;\n  text-align:center;\n  transition:0.3s;\n}\n\n\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_date{\n  color:gray;\n  padding-top:10px;\n  text-style:italic;\n}\n\n\n\n\n\n\n\n\n#uc_content_carousel_new_elementor_2d3fbe3 .ue-btn-inner-wrapper{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .ue-btn-inner-wrapper svg{\n  height:1em;\n  width:1em;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_image_carousel_placeholder{\n  position:relative;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .ue_img_link{\n  display:block;\n  position:absolute;\n  top:0px;\n  right:0px;\n  left:0px;\n  bottom:0px;\n}\n\n\/* start creative button hover styles *\/\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_content{\n  display: flex;\n  flex-wrap: wrap;\n}\n\n\/* GENERAL BUTTON STYLING *\/\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_button {\n  overflow:hidden;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_button,\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_button::after {\n\ttransition: all 0.3s;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_button {\n  position: relative;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_button span{\n  z-index: 2;\n  position: relative;\n  display: block;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_button::before,\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_button::after {\n  content: '';\n  position: absolute;\n  z-index: 1;\n}\n\n\/* BUTTON 1 *\/\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-1::after {\n  height: 0;\n  left: 0;\n  top: 0;\n  width: 100%;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-1:hover:after {\n  height: 100%;\n}\n\n\/* BUTTON 7 *\/\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-7::after {\n  height: 0;\n  left: 0;\n  bottom: 0;\n  width: 100%;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-7:hover:after {\n  height: 100%;\n}\n\n\/* BUTTON 2 *\/\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-2::after {\n  height: 100%;\n  left: 0;\n  top: 0;\n  width: 0;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-2:hover:after {\n  width: 100%;\n}\n\n\/* BUTTON 6 *\/\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-6::after {\n  height: 100%;\n  right: 0;\n  top: 0;\n  width: 0;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-6:hover:after {\n  width: 100%;\n}\n\n\/* BUTTON 3 *\/\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-3::after {\n  height: 0;\n  left: 50%;\n  top: 50%;\n  width: 0;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-3:hover:after {\n  height: 100%;\n  left: 0;\n  top: 0;\n  width: 100%;\n}\n\n\n\/* BUTTON 4 *\/\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-4::before {\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-4::after {\n  height: 100%;\n  left: 0;\n  top: 0;\n  width: 100%;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-4:hover:after{\n  height: 0;\n  left: 50%;\n  top: 50%;\n  width: 0;\n}\n\n\n\/* BUTTON 5 *\/\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-5 {\n  overflow: hidden;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-5::after {\n  height: 100%;\n  left: -100%;\n  top: 0;\n  transform: skew(50deg);\n  transition-duration: 0.6s;\n  transform-origin: top left;\n  width: 0;\n}\n\n#uc_content_carousel_new_elementor_2d3fbe3 .uc_btn-5:hover:after {\n  height: 100%;\n  width: 200%;\n}\n\/* end styles *\/\n\n<\/style>\n\n<div class=\"ue-content-carousel\" >\n   <div class=\"uc_carousel owl-carousel owl-theme uc-items-wrapper   \" id=\"uc_content_carousel_new_elementor_2d3fbe3\" data-lightbox=\"false\" data-equal-height=\"false\"  >\n   \t\t<div class=\"uc_image_carousel_container_holder ue-item\">\n    <div class=\"uc_image_carousel_placeholder\">\n    \n    <div style=\"background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/Metro-Erfolgsstory-Anschnitt.png);background-position:center; background-repeat:no-repeat;\" class=\"carousel-image\"><\/div>\n    \n        \n        \n  <\/div>\n  \n    <div class=\"uc_image_carousel_content content-padding ue-content-holder\">\n    \n            <div style=\"width:100%;\">\n                                <div class=\"ue-title\">Retail &amp; Brands<\/div>\n                            <div class=\"ue-text\" ><p>Up to 10% more availability and more balanced agent utilization despite seasonal call surges<\/p>\n<\/div>        <\/div>\n       \n    \n    \n    \n    <!-- put your not empty html here -->\n\n    \n    \n            \t\t<div class=\"ue-btn-holder\" style=\"width:100%;\">\n                              <a class=\"ue-btn uc_more_btn uc_button none \"  href=\"\/news\/cases\/erfolgsstory-metro\/\" >\n                  \n                 <div class=\"ue-btn-inner-wrapper\">\n                    \n                    <div class=\"ue-btn-inner-txt\"><span>The success story<\/span><\/div>\n                                      \n                                      \n                 <\/div>\n               <\/a>\n            <\/div>\n            \n  \n    \n    \n          \n        \n      <\/div>\n  <\/div>\n<div class=\"uc_image_carousel_container_holder ue-item\">\n    <div class=\"uc_image_carousel_placeholder\">\n    \n    <div style=\"background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/badenova-transcom-Erfolgsstory-Anschnitt.png);background-position:center; background-repeat:no-repeat;\" class=\"carousel-image\"><\/div>\n    \n        \n        \n  <\/div>\n  \n    <div class=\"uc_image_carousel_content content-padding ue-content-holder\">\n    \n            <div style=\"width:100%;\">\n                                <div class=\"ue-title\">Energy supplier<\/div>\n                            <div class=\"ue-text\" ><p>5% fewer lost calls and further increases in availability despite extraordinary peaks in demand at energy supplier badenova<\/p>\n<\/div>        <\/div>\n       \n    \n    \n    \n    <!-- put your not empty html here -->\n\n    \n    \n            \t\t<div class=\"ue-btn-holder\" style=\"width:100%;\">\n                              <a class=\"ue-btn uc_more_btn uc_button none \"  href=\"\/news\/cases\/erfolgsstory-badenova-transcom\/\" >\n                  \n                 <div class=\"ue-btn-inner-wrapper\">\n                    \n                    <div class=\"ue-btn-inner-txt\"><span>The success story<\/span><\/div>\n                                      \n                                      \n                 <\/div>\n               <\/a>\n            <\/div>\n            \n  \n    \n    \n          \n        \n      <\/div>\n  <\/div>\n<div class=\"uc_image_carousel_container_holder ue-item\">\n    <div class=\"uc_image_carousel_placeholder\">\n    \n    <div style=\"background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/Smile-Erfolgsstory-Anschnitt.png);background-position:center; background-repeat:no-repeat;\" class=\"carousel-image\"><\/div>\n    \n        \n        \n  <\/div>\n  \n    <div class=\"uc_image_carousel_content content-padding ue-content-holder\">\n    \n            <div style=\"width:100%;\">\n                                <div class=\"ue-title\">Insurance<\/div>\n                            <div class=\"ue-text\" ><p>91% accepted and solved calls as well as satisfied customers due to fast deployment at Swiss digital insurance Smile<\/p>\n<\/div>        <\/div>\n       \n    \n    \n    \n    <!-- put your not empty html here -->\n\n    \n    \n            \t\t<div class=\"ue-btn-holder\" style=\"width:100%;\">\n                              <a class=\"ue-btn uc_more_btn uc_button none \"  href=\"\/news\/cases\/erfolgsstory-smile\/\" >\n                  \n                 <div class=\"ue-btn-inner-wrapper\">\n                    \n                    <div class=\"ue-btn-inner-txt\"><span>The success story<\/span><\/div>\n                                      \n                                      \n                 <\/div>\n               <\/a>\n            <\/div>\n            \n  \n    \n    \n          \n        \n      <\/div>\n  <\/div>\n\n   <\/div>\t\n<\/div>\n<!-- end Content Carousel -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>25 percent higher availability with a simultaneous reduction in telephony times by 50 percent. <\/p>\n","protected":false},"author":8,"featured_media":236339,"template":"","categories":[50],"insight_category":[],"class_list":["post-247470","success-case","type-success-case","status-publish","has-post-thumbnail","hentry","category-success-cases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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