{"id":247472,"date":"2024-07-17T10:01:05","date_gmt":"2024-07-17T08:01:05","guid":{"rendered":"https:\/\/virtualq.io\/news\/cases\/lew-verteilnetz-success-story\/"},"modified":"2025-12-10T15:22:39","modified_gmt":"2025-12-10T14:22:39","slug":"lew-verteilnetz-success-story","status":"publish","type":"success-case","link":"https:\/\/virtualq.io\/en\/news\/cases\/lew-verteilnetz-success-story\/","title":{"rendered":"Success story LEW"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"247472\" class=\"elementor elementor-247472 elementor-237739\" data-elementor-post-type=\"success-case\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8727c5d e-con-full e-flex e-con e-parent\" data-id=\"8727c5d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ae6a51c e-con-full e-flex e-con e-child\" data-id=\"ae6a51c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd5a932 elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-widget__width-inherit elementor-widget elementor-widget-ucaddon_diagonal_hero\" data-id=\"bd5a932\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"ucaddon_diagonal_hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Diagonal Hero -->\n\t\t<link id='uc_ac_assets_file_uc_fashion_header_css_4046-css' href='https:\/\/virtualq.io\/wp-content\/uploads\/ac_assets\/uc_fashion_header\/uc_fashion_header.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_fonts_googleapis_com_css_family_alegreya_400_900italic_900_700italic_700_400italic-css' href='https:\/\/fonts.googleapis.com\/css?family=Alegreya:400,900italic,900,700italic,700,400italic' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_fonts_googleapis_com_css_family_roboto_400_100_100italic_300italic_400italic_500_500italic_700_700italic_900_900italic-css' href='https:\/\/fonts.googleapis.com\/css?family=Roboto:400,100,100italic,300italic,400italic,500,500italic,700,700italic,900,900italic' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Diagonal Hero *\/\n\n#uc_diagonal_hero_elementor_bd5a932\n{\n  display:flex;\n}\n\n#uc_diagonal_hero_elementor_bd5a932 .ue-image\n{\n  background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/nikola-johnny-mirkovic-Z_dnvde5wxc-unsplash-scaled.webp);\n  background-size:cover;\n  flex-shrink:0;\n  flex-grow:0;\n  position:relative;\n  overflow:hidden;\n}\n\n#uc_diagonal_hero_elementor_bd5a932 .ue-image-overlay\n{\n  position:absolute;\n  top:0;\n  left:0;\n  right:0;\n  bottom:0;\n  height:100%;\n  width:100%;\n}\n\n\n#uc_diagonal_hero_elementor_bd5a932 .ue-content\n{\n  display:flex;\n  align-items:center;\n  justify-content:center;\n  flex-grow:1;\n}\n\n#uc_diagonal_hero_elementor_bd5a932 .ue-content > div\n{\n  width:100%;\n}\n.ue-title\n{\n  font-size:52px;\n}\n\n#uc_diagonal_hero_elementor_bd5a932 .ue-btn-wrap\n{\n  width:100%;\n}\n#uc_diagonal_hero_elementor_bd5a932 .ue-btn\n{\n  transition:0.3s;\n  text-decoration:none;\n  text-align:center;\n}\n\n#uc_diagonal_hero_elementor_bd5a932 .ue-separator\n{\n  display:inline-block;\n}\n\n<\/style>\n\n<div id=\"uc_diagonal_hero_elementor_bd5a932\" class=\"diagonal_hero\">\n  <div class=\"ue-content\">\n    <div>\n      <div class=\"ue-template\"><\/div>\n      <div class=\"ue-title\"><\/div>\n      \n      <div class=\"ue-separator-wrapper\">\n        <div class=\"ue-separator\"><\/div>\n      <\/div>\n      \n      <div class=\"ue-sub-title\"><\/div>\n      \n      <div class=\"ue-btn-wrap\"><a  class=\"ue-btn \" href=\"#\" ><\/a><\/div>\n      \n      <div class=\"ue-template\"><\/div>\n    <\/div>\n  <\/div>\n  <div class=\"ue-image\">\n    \n\t<div class=\"ue-image-overlay\"><\/div>  \n\t\n\n  \t\t  \n  <\/div>\n  \n<\/div>\n<!-- end Diagonal Hero -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75bf3cc e-flex e-con-boxed e-con e-child\" data-id=\"75bf3cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82572a9 elementor-widget elementor-widget-heading\" data-id=\"82572a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Success story \u2013<br>LEW Verteilnetz<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-425fbd6 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"425fbd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Controlled continuous peaks and intra-day management even during the energy supplier&#8217;s settlement date<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43364b0 elementor-widget elementor-widget-button\" data-id=\"43364b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download full success story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5d38cf e-flex e-con-boxed e-con e-parent\" data-id=\"f5d38cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ac833e2 e-con-full e-flex e-con e-child\" data-id=\"ac833e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f54df35 elementor-widget elementor-widget-heading\" data-id=\"f54df35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enabled planning and controlled call volume<br><font color=\"#5d91a6\">through effective peak management<\/font><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a67248 e-con-full e-flex e-con e-child\" data-id=\"1a67248\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-00917fd elementor-hidden-tablet elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"00917fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc92ba elementor-widget elementor-widget-image\" data-id=\"cfc92ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"183\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-300x183.webp\" class=\"attachment-medium size-medium wp-image-247504\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-300x183.webp 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-1024x623.webp 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-768x467.webp 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-1536x935.webp 1536w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-2048x1246.webp 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1908e3 elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"d1908e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7ee058c e-con-full e-flex e-con e-child\" data-id=\"7ee058c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2101531 elementor-widget elementor-widget-text-editor\" data-id=\"2101531\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>INDUSTRY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d024a71 elementor-widget elementor-widget-text-editor\" data-id=\"d024a71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/virtualq.io\/en\/industry-solution-energy-utilities\/\">Energy &amp; Utilities<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d86da05 e-con-full e-flex e-con e-child\" data-id=\"d86da05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b46c8f7 elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b46c8f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99c169e e-con-full e-flex e-con e-child\" data-id=\"99c169e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f45394 elementor-widget elementor-widget-text-editor\" data-id=\"8f45394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Channel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-759bf6c elementor-widget elementor-widget-text-editor\" data-id=\"759bf6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>virtualQ Phone<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3fc147 e-con-full e-flex e-con e-child\" data-id=\"c3fc147\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04d55d6 elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"04d55d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28f963d e-con-full e-flex e-con e-child\" data-id=\"28f963d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58c580e elementor-widget elementor-widget-text-editor\" data-id=\"58c580e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Region<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad5fc5b elementor-widget elementor-widget-text-editor\" data-id=\"ad5fc5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Germany<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bada9c9 e-con-full e-flex e-con e-child\" data-id=\"bada9c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66cc8ee elementor-widget elementor-widget-text-editor\" data-id=\"66cc8ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In order to prepare the contact center for high call volumes in the spring, LEW Verteilnetz GmbH (LVN) introduced virtualQ callback management in 2024. With small but important adjustments, the software was able to relieve agents and save callers waiting time just in time for the deadline for billing.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5606491 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"5606491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"183\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-300x183.webp\" class=\"attachment-medium size-medium wp-image-247504\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-300x183.webp 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-1024x623.webp 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-768x467.webp 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-1536x935.webp 1536w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/lvn-logo-1-2048x1246.webp 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-012c1e6 e-con-full elementor-hidden-desktop e-flex e-con e-child\" data-id=\"012c1e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dcdef31 e-con-full e-flex e-con e-child\" data-id=\"dcdef31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-738a3d5 elementor-widget elementor-widget-text-editor\" data-id=\"738a3d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>INDUSTRY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb6bd02 elementor-widget elementor-widget-text-editor\" data-id=\"bb6bd02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/virtualq.io\/en\/industry-solution-energy-utilities\/\">Energy &amp; Utilities<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94aaceb e-con-full e-flex e-con e-child\" data-id=\"94aaceb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5cc0b9 elementor-widget elementor-widget-text-editor\" data-id=\"e5cc0b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Channel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62e1102 elementor-widget elementor-widget-text-editor\" data-id=\"62e1102\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>virtualQ Phone<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b849a3 e-con-full e-flex e-con e-child\" data-id=\"9b849a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95fa28d elementor-widget elementor-widget-text-editor\" data-id=\"95fa28d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Region<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c55522 elementor-widget elementor-widget-text-editor\" data-id=\"1c55522\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Germany<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-922a9d1 e-con-full e-flex e-con e-parent\" data-id=\"922a9d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f8beeb7 e-flex e-con-boxed e-con e-child\" data-id=\"f8beeb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce269d5 elementor-hidden-desktop elementor-widget elementor-widget-ucaddon_icon_carousel\" data-id=\"ce269d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_icon_carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Icon Carousel -->\n\t\t<link id='font-awesome-css' href='https:\/\/virtualq.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/virtualq.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='owl-carousel-css' href='https:\/\/virtualq.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/owl-carousel-new\/assets\/owl.carousel.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Icon Carousel *\/\n\n#uc_icon_carousel_elementor_ce269d5-wrapper\n{\n  min-height:1px;\n}\n#uc_icon_carousel_elementor_ce269d5 *{\n\tbox-sizing: border-box;\n}\n#uc_icon_carousel_elementor_ce269d5 .ue-item\n{\n  overflow:hidden;\n  transition:0.5s;\n}\n.uc_icon_carousel_title\n{\n\tfont-size:21px;\n}\n#uc_icon_carousel_elementor_ce269d5 .uc_icon_carousel_content\n{\n  position:relative;\n}\n#uc_icon_carousel_elementor_ce269d5 .uc_icon_carousel_container_holder{\n  display:flex;\n  flex-direction:column;\n}\n#uc_icon_carousel_elementor_ce269d5 .uc_icon_carousel_content{\n  flex-grow: 1;\n  display: flex;\n  flex-direction: column;\n}\n\n#uc_icon_carousel_elementor_ce269d5 .uc_icon_carousel_content .title_border\n{\n\tdisplay:inline-block;\n}\n\n#uc_icon_carousel_elementor_ce269d5 .uc_icon_carousel_content .uc_more_btn\n{\n\ttext-decoration:none;\n\ttransition: all 0.5s ease;\n    display:inline-block;\n    text-align:center;\n}\n\n\n#uc_icon_carousel_elementor_ce269d5 .owl-nav .owl-prev{\n    position:absolute;\n    display:inline-block;\n    text-align:center;\n}\n#uc_icon_carousel_elementor_ce269d5 .owl-nav .owl-next{\n  position:absolute;\n  display:inline-block;\n  text-align:center;\n}\n\n\n#uc_icon_carousel_elementor_ce269d5 .owl-dots {\noverflow:hidden;\ntext-align:center;\n}\n\n#uc_icon_carousel_elementor_ce269d5 .owl-dot {\nborder-radius:50%;\ndisplay:inline-block;\n}\n\n\n\n\n\n\n#uc_icon_carousel_elementor_ce269d5 .ue-item-icon\n{\n  line-height:1em;\n  display:inline-flex;\n  justify-content:center;\n  align-items:center;\n  \n}\n\n#uc_icon_carousel_elementor_ce269d5 .ue-item-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_icon_carousel_elementor_ce269d5 .ue-image-background-override\n{\n  position:absolute;\n  top:0px;\n  left:0px;\n  right:0px;\n  bottom:0px;\n  height:100%;\n  width:100%;\n  object-fit: cover;\n}\n\n<\/style>\n\n<div class=\"uc_icon_carousel\" style=\"direction:ltr;\" id=\"uc_icon_carousel_elementor_ce269d5-wrapper\">\t\n    \n  <div class=\"uc_carousel owl-carousel \" id=\"uc_icon_carousel_elementor_ce269d5\" >\n     <div class=\"uc_icon_carousel_container_holder ue-item elementor-repeater-item-1a6acd7\">\n\n  \t\n\n  <div class=\"uc_icon_carousel_content\">\n    <div class=\"ue_ico_title_text_holder\">\n      <div class=\"ue-item-icon\"><i class='google google-landscape'><\/i><\/div>\n      <h3 class=\"uc_icon_carousel_title\">Challenges<\/h3>\n      \t\n\n      <div class=\"uc_icon_carousel_text\"><ul>\n<li style=\"text-align: left;\">High call volumes at certain times pushed customer service to its limits, especially on billing deadlines.<\/li>\n<li style=\"text-align: left;\">Additional intra-day peaks made personnel planning difficult, as it was not possible to keep agents consistently busy throughout the day. <\/li>\n<li style=\"text-align: left;\">Basically, the call volume was difficult or impossible to control and led to long waiting times for callers. <\/li>\n<li style=\"text-align: left;\">The NPS didn't meet expectations.<\/li>\n<\/ul>\n<\/div>    <\/div>   \n      \t\n\n  <\/div>\n<\/div>\n<div class=\"uc_icon_carousel_container_holder ue-item elementor-repeater-item-0a0c549\">\n\n  \t\n\n  <div class=\"uc_icon_carousel_content\">\n    <div class=\"ue_ico_title_text_holder\">\n      <div class=\"ue-item-icon\"><i class='google google-sports-score'><\/i><\/div>\n      <h3 class=\"uc_icon_carousel_title\">Goal<\/h3>\n      \t\n\n      <div class=\"uc_icon_carousel_text\"><ul>\n<li style=\"text-align: left;\">Intelligent callbacks should distribute calls from peak times evenly throughout the day.<\/li>\n<li style=\"text-align: left;\">Overall accessibility should be improved.<\/li>\n<li style=\"text-align: left;\">The connection of the callbacks should be implemented promptly.<\/li>\n<li style=\"text-align: left;\">The waiting time for callers should be minimized. <\/li>\n<li style=\"text-align: left;\">Contact center employees should be relieved of some of their workload and reliably utilized to full capacity. <\/li>\n<li style=\"text-align: left;\">The NPS should be sustainably increased through excellent service.<\/li>\n<\/ul>\n<\/div>    <\/div>   \n      \t\n\n  <\/div>\n<\/div>\n<div class=\"uc_icon_carousel_container_holder ue-item elementor-repeater-item-b3000d4\">\n\n  \t\n\n  <div class=\"uc_icon_carousel_content\">\n    <div class=\"ue_ico_title_text_holder\">\n      <div class=\"ue-item-icon\"><i class='google google-check-circle'><\/i><\/div>\n      <h3 class=\"uc_icon_carousel_title\">Result<\/h3>\n      \t\n\n      <div class=\"uc_icon_carousel_text\"><ul>\n<li style=\"text-align: left;\">The recalls were completed within three weeks, despite the Christmas season, and were ready for use on January 1, 2024. <\/li>\n<li style=\"text-align: left;\">Accessibility has been improved.<\/li>\n<li style=\"text-align: left;\">89% of callbacks forwarded to virtualQ were successfully resolved.<\/li>\n<li style=\"text-align: left;\">Callers respond well to the callback offer. <\/li>\n<li style=\"text-align: left;\">The software settings were flexibly adjusted based on LEW's experience.<\/li>\n<\/ul>\n<\/div>    <\/div>   \n      \t\n\n  <\/div>\n<\/div>\n\n  <\/div>\n<\/div>\n<!-- end Icon Carousel -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d2151d elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"3d2151d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f02105c e-con-full e-flex e-con e-child\" data-id=\"f02105c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-58e5352 e-con-full e-flex e-con e-child\" data-id=\"58e5352\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2550c elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"ce2550c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"google google-landscape\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ab49a1 elementor-widget elementor-widget-heading\" data-id=\"9ab49a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Challenges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb081dd e-con-full e-flex e-con e-child\" data-id=\"bb081dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691a909 elementor-widget elementor-widget-text-editor\" data-id=\"691a909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High call volumes at certain times pushed customer service to its limits, especially on billing deadlines.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Additional intra-day peaks made personnel planning difficult, as it was not possible to keep agents consistently busy throughout the day. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basically, the call volume was difficult or impossible to control and led to long waiting times for callers. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The NPS didn&#8217;t meet expectations.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3de11bd e-con-full e-flex e-con e-child\" data-id=\"3de11bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e538b56 elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e538b56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c65b1b e-con-full e-flex e-con e-child\" data-id=\"1c65b1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6e7e67b e-con-full e-flex e-con e-child\" data-id=\"6e7e67b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bacaab elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"2bacaab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"google google-sports-score\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69b2be5 elementor-widget elementor-widget-heading\" data-id=\"69b2be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Goal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88c9099 e-con-full e-flex e-con e-child\" data-id=\"88c9099\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a425f1 elementor-widget elementor-widget-text-editor\" data-id=\"6a425f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intelligent callbacks should distribute calls from peak times evenly throughout the day.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Overall accessibility should be improved.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The connection of the callbacks should be implemented promptly.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The waiting time for callers should be minimized. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact center employees should be relieved of some of their workload and reliably utilized to full capacity. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The NPS should be sustainably increased through excellent service.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71983f2 e-con-full e-flex e-con e-child\" data-id=\"71983f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-769d1ad elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"769d1ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-184f323 e-con-full e-flex e-con e-child\" data-id=\"184f323\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4b20384 e-con-full e-flex e-con e-child\" data-id=\"4b20384\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f400a34 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"f400a34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"google google-check-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bcddd8 elementor-widget elementor-widget-heading\" data-id=\"7bcddd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Result<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa0454e e-con-full e-flex e-con e-child\" data-id=\"fa0454e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c7fd9d elementor-widget elementor-widget-text-editor\" data-id=\"6c7fd9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The recalls were completed within three weeks, despite the Christmas season, and were ready for use on January 1, 2024. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accessibility has been improved.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">89% of callbacks forwarded to virtualQ were successfully resolved.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Callers respond well to the callback offer. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The software settings were flexibly adjusted based on LEW&#8217;s experience.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eed55d e-flex e-con-boxed e-con e-parent\" data-id=\"7eed55d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-587b5ae e-con-full e-flex e-con e-child\" data-id=\"587b5ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86d13fb elementor-widget elementor-widget-menu-anchor\" data-id=\"86d13fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"download\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3f96de elementor-widget elementor-widget-heading\" data-id=\"e3f96de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Download the complete <span style=\"color:#5d91a6\">success story<\/span> of LEW and virtual<span style=\"color:#F5D05E\">Q<\/span> here!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-220e573 elementor-widget elementor-widget-image\" data-id=\"220e573\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"560\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/sc-lew_1260x882-1024x717.png\" class=\"attachment-large size-large wp-image-247493\" alt=\"\" srcset=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/sc-lew_1260x882-1024x717.png 1024w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/sc-lew_1260x882-300x210.png 300w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/sc-lew_1260x882-768x538.png 768w, https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/sc-lew_1260x882.png 1260w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed93bd5 e-con-full e-flex e-con e-child\" data-id=\"ed93bd5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-799869e e-con-full e-flex e-con e-child\" data-id=\"799869e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5182618 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"5182618\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Download the entire <span style=\"color:#5d91a6\">success story<\/span> as a PDF file!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5037b8f elementor-widget elementor-widget-html\" data-id=\"5037b8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"6179106\",\n    formId: \"2eda30d9-44d9-44c5-be36-df9f0549a471\",\n    region: \"eu1\"\n  });\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c859c4 e-flex e-con-boxed e-con e-parent\" data-id=\"3c859c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0885557 e-con-full e-flex e-con e-child\" data-id=\"0885557\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c3512 elementor-testimonial--layout-image_left elementor-testimonial--align-left elementor-testimonial--tablet-align-left elementor-widget__width-initial elementor-testimonial--skin-default elementor-arrows-yes elementor-pagination-type-bullets elementor-widget elementor-widget-testimonial-carousel\" data-id=\"a1c3512\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"vq-testimonial\" data-settings=\"{&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slider\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t<p>\u201cWith virtualQ, we were able to maintain our availability despite a sharp increase in call volume. In addition, our intra-day peaks were smoothed out, which simplified planning in the contact center and saved our customers waiting time.\u201d <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Kevin Wei\u00df<\/span><span class=\"elementor-testimonial__title\">Customer service LVN<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/virtualq.io\/wp-content\/uploads\/2024\/07\/kevin-weiss-lvn.png\" alt=\"LVN Verteilnetz GmbH Kevin Wei\u00df\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3124586 e-flex e-con-boxed e-con e-parent\" data-id=\"3124586\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dfb97b7 e-con-full e-flex e-con e-child\" data-id=\"dfb97b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a95bb3 elementor-widget elementor-widget-heading\" data-id=\"5a95bb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#5D91A6\">Peak management<\/span> provides a remedy\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fca417e elementor-widget elementor-widget-text-editor\" data-id=\"fca417e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order to cope with the constant workload and minimize waiting times for callers, LVN introduced virtualQ&#8217;s appointment and callback management system. The decision to use virtualQ was based on<br>rapid coordination and transparent communication. In addition, virtualQ was already listed by the parent company E.ON, for example, and has a standardized connection to the ACD used.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db2538f e-con-full e-flex e-con e-child\" data-id=\"db2538f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3063487 elementor-widget elementor-widget-heading\" data-id=\"3063487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#5D91A6\">Initial results<\/span> for cut-off date accounting\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-010b277 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"010b277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>virtualQ proved its worth right away with the January billing deadline. Despite receiving many times the usual number of calls, LVN successfully maintained its availability. At the same time, callers were spared unpleasant waiting times and were able to focus on other matters thanks to the transparent announcement of the callback time.  <\/p><p>Overall, 89% of calls redirected to LVN&#8217;s telephone system via virtualQ were successfully resolved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-431cbae e-con-full e-flex e-con e-child\" data-id=\"431cbae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e36b0f elementor-widget elementor-widget-heading\" data-id=\"5e36b0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Learnings applied <span style=\"color:#5D91A6\">flexibly in practice<\/span>  <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4db6d9b elementor-widget elementor-widget-text-editor\" data-id=\"4db6d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Thanks to quick consultations with virtualQ, LVN can also implement subsequent requests. For example, it was decided not to schedule callbacks during particularly busy times. During these times, LVN offers callers a callback, but the callback is only made outside of peak times, i.e., approximately one hour later. This allows LVN to protect its employees while still providing transparent customer service. virtualQ could also be customized in other areas, e.g., through configurations for the maximum duration until callback, routing options, and announcements. Learn more in the success story!     <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-852e5d8 e-flex e-con-boxed e-con e-parent\" data-id=\"852e5d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e351707 e-con-full e-flex e-con e-child\" data-id=\"e351707\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0706e8c elementor-widget elementor-widget-heading\" data-id=\"0706e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Discover more exciting<br><span style=\"color:#F8F8F8\">success stories and insights<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-546efd6 elementor-widget elementor-widget-ucaddon_content_carousel_new\" data-id=\"546efd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_content_carousel_new.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Content Carousel -->\n\t\t<link id='fancybox-css' href='https:\/\/virtualq.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/fancybox3\/jquery.fancybox.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Content Carousel *\/\n\n.ue-content-carousel{\n  min-height:1px;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .ue-item{\n  transition:0.3s;\n  position:relative;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .carousel-image{\n  transition:0.3s;\n}\n#uc_content_carousel_new_elementor_546efd6{\n  position:relative;\n  min-height:1px;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .ue-content-holder{\n  display:flex;\n  flex-direction:column;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .ue-btn-holder{\n  margin-top:auto;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .owl-nav .owl-prev{\n    position:absolute;\n    display:inline-block;\n    text-align:center;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .owl-nav .owl-next{\n  position:absolute;\n  display:inline-block;\n  text-align:center;\n}\n\n\n#uc_content_carousel_new_elementor_546efd6 .owl-dots {\noverflow:hidden;\ntext-align:center;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .owl-dot {\nborder-radius:50%;\ndisplay:inline-block;\n}\n\n.uc_post_title{\n  font-size:21px;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_image_carousel_container_holder{\n  overflow:hidden;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_more_btn{  \n    display:inline-block;\n  text-decoration:none;\n  text-align:center;\n  transition:0.3s;\n}\n\n\n\n#uc_content_carousel_new_elementor_546efd6 .uc_date{\n  color:gray;\n  padding-top:10px;\n  text-style:italic;\n}\n\n\n\n\n\n\n\n\n#uc_content_carousel_new_elementor_546efd6 .ue-btn-inner-wrapper{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .ue-btn-inner-wrapper svg{\n  height:1em;\n  width:1em;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_image_carousel_placeholder{\n  position:relative;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .ue_img_link{\n  display:block;\n  position:absolute;\n  top:0px;\n  right:0px;\n  left:0px;\n  bottom:0px;\n}\n\n\/* start creative button hover styles *\/\n#uc_content_carousel_new_elementor_546efd6 .uc_content{\n  display: flex;\n  flex-wrap: wrap;\n}\n\n\/* GENERAL BUTTON STYLING *\/\n#uc_content_carousel_new_elementor_546efd6 .uc_button {\n  overflow:hidden;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_button,\n#uc_content_carousel_new_elementor_546efd6 .uc_button::after {\n\ttransition: all 0.3s;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_button {\n  position: relative;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_button span{\n  z-index: 2;\n  position: relative;\n  display: block;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_button::before,\n#uc_content_carousel_new_elementor_546efd6 .uc_button::after {\n  content: '';\n  position: absolute;\n  z-index: 1;\n}\n\n\/* BUTTON 1 *\/\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-1::after {\n  height: 0;\n  left: 0;\n  top: 0;\n  width: 100%;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-1:hover:after {\n  height: 100%;\n}\n\n\/* BUTTON 7 *\/\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-7::after {\n  height: 0;\n  left: 0;\n  bottom: 0;\n  width: 100%;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-7:hover:after {\n  height: 100%;\n}\n\n\/* BUTTON 2 *\/\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-2::after {\n  height: 100%;\n  left: 0;\n  top: 0;\n  width: 0;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-2:hover:after {\n  width: 100%;\n}\n\n\/* BUTTON 6 *\/\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-6::after {\n  height: 100%;\n  right: 0;\n  top: 0;\n  width: 0;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-6:hover:after {\n  width: 100%;\n}\n\n\/* BUTTON 3 *\/\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-3::after {\n  height: 0;\n  left: 50%;\n  top: 50%;\n  width: 0;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-3:hover:after {\n  height: 100%;\n  left: 0;\n  top: 0;\n  width: 100%;\n}\n\n\n\/* BUTTON 4 *\/\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-4::before {\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-4::after {\n  height: 100%;\n  left: 0;\n  top: 0;\n  width: 100%;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-4:hover:after{\n  height: 0;\n  left: 50%;\n  top: 50%;\n  width: 0;\n}\n\n\n\/* BUTTON 5 *\/\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-5 {\n  overflow: hidden;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-5::after {\n  height: 100%;\n  left: -100%;\n  top: 0;\n  transform: skew(50deg);\n  transition-duration: 0.6s;\n  transform-origin: top left;\n  width: 0;\n}\n\n#uc_content_carousel_new_elementor_546efd6 .uc_btn-5:hover:after {\n  height: 100%;\n  width: 200%;\n}\n\/* end styles *\/\n\n<\/style>\n\n<div class=\"ue-content-carousel\" >\n   <div class=\"uc_carousel owl-carousel owl-theme uc-items-wrapper   \" id=\"uc_content_carousel_new_elementor_546efd6\" data-lightbox=\"false\" data-equal-height=\"false\"  >\n   \t\t<div class=\"uc_image_carousel_container_holder ue-item\">\n    <div class=\"uc_image_carousel_placeholder\">\n    \n    <div style=\"background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/Metro-Erfolgsstory-Anschnitt.png);background-position:center; background-repeat:no-repeat;\" class=\"carousel-image\"><\/div>\n    \n        \n        \n  <\/div>\n  \n    <div class=\"uc_image_carousel_content content-padding ue-content-holder\">\n    \n            <div style=\"width:100%;\">\n                                <div class=\"ue-title\">Retail &amp; Brands<\/div>\n                            <div class=\"ue-text\" ><p>Up to 10% more availability and more balanced agent utilization despite seasonal call surges<\/p>\n<\/div>        <\/div>\n       \n    \n    \n    \n    <!-- put your not empty html here -->\n\n    \n    \n            \t\t<div class=\"ue-btn-holder\" style=\"width:100%;\">\n                              <a class=\"ue-btn uc_more_btn uc_button none \"  href=\"\/news\/cases\/erfolgsstory-metro\/\" >\n                  \n                 <div class=\"ue-btn-inner-wrapper\">\n                    \n                    <div class=\"ue-btn-inner-txt\"><span>The success story<\/span><\/div>\n                                      \n                                      \n                 <\/div>\n               <\/a>\n            <\/div>\n            \n  \n    \n    \n          \n        \n      <\/div>\n  <\/div>\n<div class=\"uc_image_carousel_container_holder ue-item\">\n    <div class=\"uc_image_carousel_placeholder\">\n    \n    <div style=\"background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/badenova-transcom-Erfolgsstory-Anschnitt.png);background-position:center; background-repeat:no-repeat;\" class=\"carousel-image\"><\/div>\n    \n        \n        \n  <\/div>\n  \n    <div class=\"uc_image_carousel_content content-padding ue-content-holder\">\n    \n            <div style=\"width:100%;\">\n                                <div class=\"ue-title\">Energy supplier<\/div>\n                            <div class=\"ue-text\" ><p>5% fewer lost calls and further increases in availability despite extraordinary peaks in demand at energy supplier badenova<\/p>\n<\/div>        <\/div>\n       \n    \n    \n    \n    <!-- put your not empty html here -->\n\n    \n    \n            \t\t<div class=\"ue-btn-holder\" style=\"width:100%;\">\n                              <a class=\"ue-btn uc_more_btn uc_button none \"  href=\"\/news\/cases\/erfolgsstory-badenova-transcom\/\" >\n                  \n                 <div class=\"ue-btn-inner-wrapper\">\n                    \n                    <div class=\"ue-btn-inner-txt\"><span>The success story<\/span><\/div>\n                                      \n                                      \n                 <\/div>\n               <\/a>\n            <\/div>\n            \n  \n    \n    \n          \n        \n      <\/div>\n  <\/div>\n<div class=\"uc_image_carousel_container_holder ue-item\">\n    <div class=\"uc_image_carousel_placeholder\">\n    \n    <div style=\"background-image:url(https:\/\/virtualq.io\/wp-content\/uploads\/2025\/03\/Smile-Erfolgsstory-Anschnitt.png);background-position:center; background-repeat:no-repeat;\" class=\"carousel-image\"><\/div>\n    \n        \n        \n  <\/div>\n  \n    <div class=\"uc_image_carousel_content content-padding ue-content-holder\">\n    \n            <div style=\"width:100%;\">\n                                <div class=\"ue-title\">Insurance<\/div>\n                            <div class=\"ue-text\" ><p>91% accepted and solved calls as well as satisfied customers due to fast deployment at Swiss digital insurance Smile<\/p>\n<\/div>        <\/div>\n       \n    \n    \n    \n    <!-- put your not empty html here -->\n\n    \n    \n            \t\t<div class=\"ue-btn-holder\" style=\"width:100%;\">\n                              <a class=\"ue-btn uc_more_btn uc_button none \"  href=\"\/news\/cases\/erfolgsstory-smile\/\" >\n                  \n                 <div class=\"ue-btn-inner-wrapper\">\n                    \n                    <div class=\"ue-btn-inner-txt\"><span>The success story<\/span><\/div>\n                                      \n                                      \n                 <\/div>\n               <\/a>\n            <\/div>\n            \n  \n    \n    \n          \n        \n      <\/div>\n  <\/div>\n\n   <\/div>\t\n<\/div>\n<!-- end Content Carousel -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guaranteed availability despite a flood of calls during the billing deadline. LEW Verteilnetz GmbH provides insights. <\/p>\n","protected":false},"author":8,"featured_media":237827,"template":"","categories":[50],"insight_category":[],"class_list":["post-247472","success-case","type-success-case","status-publish","has-post-thumbnail","hentry","category-success-cases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Success story LEW - virtualq.io<\/title>\n<meta name=\"description\" content=\"LEW Verteilnetz GmbH uses intelligent callbacks from virtualQ to control sustained peaks and minimize waiting times.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/virtualq.io\/en\/news\/cases\/lew-verteilnetz-success-story\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Success story LEW - 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