Tech enablement
Increase the level of automation in your service center by coordinating innovative technologies and new channels.
virtualQ as a pioneer for new technologies & innovations
Before
- Low level of automation in your service center leads to extensive unnecessary manual work
- Customers show limited acceptance of chatbots and voicebots
- Complex issues cannot be resolved by chatbot / voicebot
- Channels (chat/web/app/e-mail/voice assistant) are not linked to the telephone system, meaning that customers have to explain their concerns several times.
- Self-service is not sufficiently utilised or does not lead to the query being resolved
After
- Increased take-up of chat and voicebots leads to efficient automation
- Chatbot/voicebot route complex issues to your agents by offering a scheduled callback
- Details of queries are securely transmitted from other channels to the appropriate agents, ensuring faster resolution
- SMS notifications and voice announcements point customers to relevant FAQs
- FAQs and self-service are optimized with additional information
The most frequent use cases for tech enablement
Increase the level of automation in your service center to ensure satisfied customers and reduced manual workloads.
Better voicebots
Often, callers view voicebots negatively and prefer human interaction. With virtualQ, acceptance of voicebots is increased while the high quality of service remains guaranteed.
Supported chats
Chats are often time-consuming for complex requests, taking longer than other formats or, in the worst case, ending in a dead end. To prevent this, chats are routed to the phone to resolve concerns accurately and quickly.
Improved self-service
Customers do not always find the right answer to their question in self-service sections. Therefore, virtualQ offers the option of an immediate or scheduled callback at appropriate places on your website or app.
Sales-orientated e-mail campaigns
To leverage e-mail campaigns, virtualQ pffers sales appointments bookable from within the e-mail. This simple connection leads to measurably higher conversion rates, optimizing your sales in an automated way.
Harness your bots'
potential
New technologies such as voicebots and chatbots are crucial for innovative service centers. Promote higher adoption among your customers and the use of these innovative technologies by probiding harmonious interaction through intelligent callback systems and voice assistants (voicebots). In this way, you can decisively increase the degree of automation in your company.
Guarantee case closure via any channel
Instead of long chats, complicated searches in FAQs, or e-mail campaign interactions gone dead, virtualQ offers comprehensive channel linkage, bringing in telephone hotlines if questions remain unanswered to make sure that customers are always picked up by staff at the right time.
In addition, our analyses provide you with information about where precisely questions arise, allowing you tp offer helpful information at the appropriate point and to optimize your offer lastingly on the basis of sound statistics.
Higher level of automation, optimized service
Leverage your innovative technologies to full capacity with AI-based callbacks.
Achieve ideal employee utilization, a transparent customer experience, and thus maximum availability and customer satisfaction.
Turn prospects into customers—
automatically and flexibly. Manage appointment bookings smarter than ever before.
Use AI process automation to create lean and efficient workflows across all channels.
AI-based callback solution
Achieve ideal employee utilization, a transparent customer experience, and thus maximum availability and customer satisfaction.
AI-powered call scheduling
Turn prospects into customers—
automatically and flexibly. Manage appointment bookings smarter than ever before.
Automated service processes
Use AI process automation to create lean and efficient workflows across all channels.
Your message to virtualQ
How can we help?
We offer you direct contact to virtualQ. You can find direct contacts for your request here.
A demo says more than 1,000 words. Schedule an appointment with us directly in just a few clicks. We will be delighted to offer you a personal introduction to the power of virtualQ AI algorithms and how you can use them.
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