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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

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virtualQ Insights

We offer the most intelligent, automated callback solution for businesses & organizations. This smoothens the connection with your customers and thus you can achieve relevant business effects.


The success story of Helvetia and virtualQ

Learn how virtualQ’s software helps optimize customer service at Helvetia by helping employees handle approximately 146,000 calls per year and ensuring the high value of customer service for the group.

Manage call peaks in the contact center with contact control and intelligent callbacks
Cross-channel linking of chat, email, web, app with telephony
Increase voicebot and chatbot usage through effective collaboration for greater automation in your service center
Increase online conversions through meaningful contact opportunities for your customers
Reliably achieving KPIs in customer service for service providers and BPO
Ensure reachability outside opening hours through intelligent callbacks
2nd and 3rd-level callback and appointment allocation through process workflow optimization in the contact center
Save costs and increase efficiency through peak management in the call center and contact center
Increase employee loyalty in the contact center, sustainably counteract staff shortages with optimised processes

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virtualQ as an employer

Prevent customer loss, increase customer loyalty with reachability in customer service
Increase customer satisfaction, NPS and CSAT through excellent reachability in the service center
Manage sudden call volumes in the call center or contact center with intelligent callbacks
Manage high call volumes in customer service with callback system, increase reachability
Avoid loss of contact by recording concerns and ideal call preparation
This is your customer service jobs overview - we've assembled job descriptions we believe to be representative of the customer
MediaMarktSaturn, Europe's leading consumer electronics retailer, increases their customer satisfaction and contact center efficiency with virtualQ's virtual waiting and peak
ADAC avoids over 283,600 minutes of hold time with software startup. The intelligent callback management system achieved not only a
An Automatic Call Distribution (ACD) system is a combination of software, hardware (servers for on-premise systems, for example), and connections

Use virtualQ where you need it

The right solution for each channel or across channels – just as you need it.


The intelligent and fully automated callback and appointment management software for maximum reachability and optimal workload management for your telephone service center.


Generate leads on your website or provide a unique customer service experience with our easy to integrate callback & appointment widget. Reach your customers on all channels


Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks and workload-optimised appointments with voicebots, chatbots, messengers, apps and much more.

Virtual queues can be very helpful for call centers, but not all call centers benefit from them. Find out more
No idea about digital transformation or how to implement it in your company? In this article, we talk about identifying
In this case study, you'll find out how Gothaer Health Insurance, one of the biggest German insurance companies with around
In today’s “switching economy,” consumers are more likely to switch from one brand to another. Customers are able to use
In this white paper we provide you with an overview of current trends in customer service with a pragmatic outlook.

Your message to virtualQ

How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Make an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique. 

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen


Peak Management

Curn Reduction

Cost Reduction


Dauerbelastung / zuviele Anrufe


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