virtualQ Insights

We offer the most intelligent, automated callback solution for businesses & organizations. This smoothens the connection with your customers and thus you can achieve relevant business effects.

SUCCESS STORY

The success story of Helvetia and virtualQ

Learn how virtualQ’s software helps optimize customer service at Helvetia by helping employees handle approximately 146,000 calls per year and ensuring the high value of customer service for the group.

Use Cases

Peak management for utilization optimization

Manage call peaks in the contact center with contact control and intelligent callbacks

Use Cases

Multi-channel experience through cross-channel telephony linking

Cross-channel linking of chat, email, web, app with telephony

Use Cases

Pioneer for innovative technologies in customer service

Increase voicebot and chatbot usage through effective collaboration for greater automation in your service center

Use Cases

Higher sales conversion through web widget

Increase online conversions through meaningful contact opportunities for your customers

Use Cases

KPI optimization and savings for BPOs and service providers

Reliably achieving KPIs in customer service for service providers and BPO

Use Cases

24/7 reachability despite closed service center

Ensure reachability outside opening hours through intelligent callbacks

Use Cases

Process workflow optimization for effective customer service

2nd and 3rd-level callback and appointment allocation through process workflow optimization in the contact center

Use Cases

Sustainable cost reduction and efficiency gains

Save costs and increase efficiency through peak management in the call center and contact center

Use Cases

Improved workflows for higher employee retention

Increase employee loyalty in the contact center, sustainably counteract staff shortages with optimised processes

Also popular:
virtualQ as an employer

Use Cases

Preventing customer loss through reachability and service quality

Prevent customer loss, increase customer loyalty with reachability in customer service

Use Cases

Focus on customer satisfaction: Intelligent callbacks to increase NPS

Increase customer satisfaction, NPS and CSAT through excellent reachability in the service center

Use Cases

Intelligent callbacks for exceptional situations: Effective control of high call peaks

Manage sudden call volumes in the call center or contact center with intelligent callbacks

Use Cases

Manage continuous workload with intelligent callbacks

Manage high call volumes in customer service with callback system, increase reachability

Use Cases

Increase lead & revenue generation

Avoid loss of contact by recording concerns and ideal call preparation

Customer Service Jobs Overview

This is your customer service jobs overview - we've assembled job descriptions we believe to be representative of the customer

MediaMarktSaturn, Europe’s leading consumer electronics retailer, improves Contact Center efficiency

MediaMarktSaturn, Europe's leading consumer electronics retailer, increases their customer satisfaction and contact center efficiency with virtualQ's virtual waiting and peak

ADAC, Europe’s largest automobile association, helps its members avoid over 283,600 minutes of waiting on hold with virtualQ

ADAC avoids over 283,600 minutes of hold time with software startup. The intelligent callback management system achieved not only a

ACD (Automatic Call Distribution) Systems in Customer Service and Call Centers / Contact Centers

An Automatic Call Distribution (ACD) system is a combination of software, hardware (servers for on-premise systems, for example), and connections

Use virtualQ where you need it

The right solution for each channel or across channels – just as you need it.

VQ
PHONE

The intelligent and fully automated callback and appointment management software for maximum reachability and optimal workload management for your telephone service center.

VQ
WEB

Generate leads on your website or provide a unique customer service experience with our easy to integrate callback & appointment widget. Reach your customers on all channels

VQ
CONNECT

Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks and workload-optimised appointments with voicebots, chatbots, messengers, apps and much more.

What is a Virtual Queue? Would My Call Center Benefit From Having One?

Virtual queues can be very helpful for call centers, but not all call centers benefit from them. Find out more

Digital Transformation in Customer Care

No idea about digital transformation or how to implement it in your company? In this article, we talk about identifying

Gothaer Health Insurance, with 4.3 million members, increases their customer satisfaction by 8%

In this case study, you'll find out how Gothaer Health Insurance, one of the biggest German insurance companies with around

Return on Investment

In today’s “switching economy,” consumers are more likely to switch from one brand to another. Customers are able to use

A Roadmap for Modern Call Centers In Times Of The Switching Economy

In this white paper we provide you with an overview of current trends in customer service with a pragmatic outlook.

Your message to virtualQ

How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Make an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

virtualQ Insights

The success story of Helvetia and virtualQ

Also popular: virtualQ as an employer

Use virtualQ where you need it

VQ PHONE

VQ PHONE

VQ WEB

VQ WEB

VQ CONNECT

VQ CONNECT

VQ PHONE

VQ WEB

VQ CONNECT

Your message to virtualQ

How can we help?

Do you have questions? I can help you.

Efficiency Booster

Lead Engine

Loyalty Driver

Peak Helper

Alle Lösungen

Zur Übersicht

Also popular:
virtualQ as an employer

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PHONE

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PHONE

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WEB

VQ
WEB

VQ
CONNECT

VQ
CONNECT

VQ
PHONE

VQ
WEB

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CONNECT