virtualQ for Energy & Utilities
Achieve maximum accessibility while reducing workloads. Don’t leave your customers waiting. Don’t leave your customers waiting.
Get maximum reachability in just a few days.
Yours within a few days and without IT outlay:
- Best availability 24/7
- Waiting times eliminated
- Efficiency increased & costs saved
- AHTs shortened
- First, second, and third level processes optimized
Use cases in the utilities & energy industry
Manage continuous demand with intelligent algorithms
Reduce conversation times and redialing by using intelligent call-backs. By lowering the overall load in inbound customer service, you reduce pressure on your employees, creating a significantly more relaxed and efficient working environment.
As a result, costs in customer service are reduced, and efficiencies in your own contact center are increased.
Customer loyalty through reliable callbacks & appointments
Optimize your customer experience and establish good customer loyalty by using outstanding service to create a unique selling point in the energy market .
Customer service is an important criterion for many people. By offering callbacks, you give your customers the opportunity to get the call they want at a time they want, without having to wait for an uncertain amount of time on the phone.
As virtualQ prompts customers to specify their issue ahead of the call, employees are able to prepare for the callback, leading to faster resolution.
1st-/2nd-/3rd- level process optimization
Sometimes, it isn’t possibe to resolve customer issues in first-level support and the enquiry needs to be escalated to departmenta level.
In many cases, however, this adds to customer waiting times and often requires error-prone manual procedures.
Thanks to virtualQ’s advanced approach, appointments are scheduled for second-tier support – fully automated and coordinated using AI so that your staff don’t have to take any further manual steps to get customer issues resolved.
Discover our success stories in the energy industry
Top successes for your energy company
Accessibility increases in the energy and utilities industry
Lower abandonment rates
Efficiency gains through optimal call distribution
Average increases in effectiveness through virtualQ
Callbacks in
crisis situations and call peaks
Take advantage of our software solutions for customer service and your sales support: now, your customers can decide whether they want to schedule a callback or speak to the next available advisor. This way, you slash waiting times and your customers feel they are in good hands with you. Increase your customer loyalty by offering this new service.
Smart appointment management with the web widget
In stressful situations, the virtualQ Web Widget supports your customer care hotline. By proactively and transparently offering a callback appointment on your website, you give customers peace of mind that they will be helped, preventing further contact attempts via other channels, reducing customer churn, and increasing your reachability.
24/7 availability for your customer service
By offering scheduled callbacks from your employees, you avoid unnecessary and cost-intensive forwarding to external service providers. The callbacks are scheduled by algorithms to times with lower contact volumes, meaning that they do not cause any additional work for your employees. Spread the load and start working more efficiently.
