Unlock new potential by integrating virtualQ into your existing tool and channel landscape. Integrate virtual waiting, callbacks, and workload-optimized appointments with voicebots, chatbots, messengers, email campaigns, apps, and more.
How it works
Your customers contact chatbots/voicebots/messengers or your app with complex requests. As these concerns cannot be conclusively resolved, virtualQ Connect moves them to the next step.
Instead of being left unattended, with virtualQ, your customers are offered an easily accessible callback function in the same channel. If the offer is accepted, information about the request is routed to the appropriate department, preparing your employees for the callback.
At the agreed time and accurate to the minute, an automated callback is made. As your call staff have had time for preparation, your customers/prospects will experience a competent response in which their complex issue is resolved. This creates trust in your company and has a significantly positive influence on the purchase decision.
How it works
Your customers turn to chatbots/voicebots/messengers or your app with complex requests. There, however, the concern cannot always be conclusively resolved due to the complexity.
Instead of being left alone, your customers with virtualQ are offered an easily accessible callback offer in the same channel. If the offer is accepted, information about the request is routed to the appropriate department to ideally prepare your employees for the callback.
At the agreed time, an automated callback is made to the minute. Through the preparation, your potential customers will experience a competent and case-closing solution of the concern. This creates trust in your company and thus has a significantly positive influence on the purchase decision.
The virtualQ Connect features for your success
These special features are waiting for you at virtualQ Connect.
Easy integration into your system landscape
Offer intelligent callbacks across all your channels. virtualQ offers easy integration into your system landscape via API for optimal performance from ACD to workforce management. Even large organizations with the highest standards and tight timeframes can be sure of quick integration – as a white-label solution, of course.
AI and machine learning for performance optimization
The virtualQ AI and machine learning algorithms optimize your contact center’s waiting times in the background. In addition, they control schedule management so that your workload and performance are increased automatically.
Instant callback in X minutes and callback appointment
Depending on your needs, you can offer your customers an immediate callback at the next possible specified time, including an exact time announcement, or a callback appointment at a time of their choosing. The callbacks are accurate to the minute, strengthening trust in your company in a lasting way.
Agent-to-agent and 2nd & 3rd level process optimization
Streamline work processes and workflows between different areas and service levels. With virtualQ Connect, workload, callbacks, and appointments are controlled fully automatically and across systems.
Calculation and display of the waiting time
Ensure maximum transparency with a display of the current waiting time, e.g. in your app. Waiting times are calculated in real time by our algorithms, and all callbacks are accurate to the minute. Thanks to this reliability, your customers experience a genuine “Wow!” effect and the conversation gets off to a great start.
Usability increase of automation
Link modern applications such as voice & chatbots with virtualQ to enhance your customer experience, thus leading to lasting improvements in take-up for your automated solutions.
Experience these features and more now!
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How can we help?
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