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We create a world
without waiting!

Patented And safe:

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55%

OF CONSUMERS CHANGE THEIR PROVIDERS BECAUSE OF UNSATISFACTORY CUSTOMER SERVICE!

*Zendesk 2014

TOTAL AMOUNT OF WAITING TIME WE SAVED:

0

PS: IN THIS TIME YOU COULD:

BUILD THE BERLIN CATHEDRAL 4,5 TIMES …

WALK AROUND THE WORLD 16 TIMES ON FOOT…

CLIMB MOUNT EVEREST 329 TIMES …

FIND A SELECTION OF OUR SATISFIED CUSTOMERS

WHAT GOALS DO YOU WANT TO ACHIEVE?

Become a service hero with virtualQ

SERVICE INNOVATOR!

AI-BASED SERVICE OPTIMIZATION!

HAPPY CUSTOMERS!

BETTER KPIS!

HAPPY EMPLOYEES!

FIRST-CLASS RESOURCE PLANNING!

INCREASED SALES!

REDUCED COSTS!

Did you know that…

87%

of German callers accept only a maximum waiting time of three minutes or less?*

*Interactive Intelligence Contact Center Survey Report 2013

THE SERVICE WITH THE WOW FACTOR!

START NOW AND KEEP YOUR CUSTOMERS FROM WAITING ANY LONGER THAN NECESSARY

QUEUE
MANAGEMENT

DIGITAL PEAK MANAGEMENT VIA
MACHINE LEARNING

SPEECH
INTELLIGENCE (AI)

MODULAR VOICE ASSISTANT
PLATFORM

ALL WITHOUT WAITING ON HOLD!

Live demo or telephone consultation – you’re just a few clicks away from setting up a live demo or telephone consultation with us!

Click here for a Live-Demo

JOIN OUR HAPPY CUSTOMERS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

Susanne Matzke-Ahl | Managing Director GKS Gesellschaft für Kommunikationsservice mbH

»VirtualQ's expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»Improving your customer service can be fun! The innovative solutions from virtualQ have us totally excited at swb Vertrieb! Thanks to the straightforward and enjoyable collaboration with virtualQ, we managed to not only optimise our processes, but also significantly improve the service experience for our customers.«

Birgit Heidergott | Customer Service swb Vertrieb GmbH

»My experience with virtualQ - fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

Alexander Schmid | Managing Director, SBS Communication AG

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

Andreas Franz | Managing Director, H.B.C. Hanse Betreuungscenter GmbH

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

Mario Leinhos | Geschäftsführer erf24 touristic service GmbH

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

Alfred Wimmer | Kundenservice ÖBB

»Thanks to virtualQ, we've been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

Gerhard Weber | Kundenservice N-ERGIE

»For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!«

Markus Grün | Director Customer Service & Quickline Networks | Quickline

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