A selection of our happy customers

AOK Nordwest Logo
Carglass Logo
Gothaer Logo
Bausparkasse Schwäbisch Hall Logo
Haufe-Lexware Services GmbH & Co. KG
Helvetia Logo
Metro Logo
ÖBB Holding Logo
Wien Energie Logo
Janitos Versicherung AG
Süddeutsche Krankenversicherung a.G. SDK Logo
Dialog Factory Logo
e-Vita Logo
Capita Logo
Swb Logo
N-Ergie Logo
HBC Logo
Arztrufzentrale NRW Logo
Albatros Logo
htp Logo
Roland Assistance GmbH

Provide Quality customer support 24/7

Offer customers the following services online and/or over the phone when they contact you.

Slide Increase satisfaction by letting customers skip waiting on hold. When it's their turn, they'll be called back and connected to an agent Virtual Waiting
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English Slide Intelligently manage high call volumes automatically with our smart solution to improve your employee utilization rate, accessibility rate, and comprehensive service KPIs AI-BASED PEAK
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Slide Route your customers to the right department with our self-teaching IVR system that understands full sentences and becomes more intelligent over time through the power of AI Advanced IVR
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Slide Empower your customers through customer self-help tools to increase first-contact resolution and to decrease inbound call volume to your agents Virtual
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Slide Create an omni-channel experience for your customers by meeting them where they are, whether that’s via phone, your app, or on your website Omni-Channel
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Slide Empower your customers to book their own appointments while saving time and operating costs for your contact centers Appointment
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Get Patented Solutions & Cutting-Edge Research

Provide world-class customer service with virtualQ’s patents and AI technology.

Receive the benefits of our exclusive algorithms, which are powered by millions of data points to attain peak performance.

Stay cutting-edge with our team of dedicated data scientists, who focus on researching and developing new algorithms, using a combination of advanced machine-learning and neural networks to extract valuable insights from millions of data points.

Provide a world-class, unique customer care experience for your customers, which is an extension of our company culture and focuses on both innovation and results. You can be rest assured that our dedication to pursuing the best transfigures into an extraordinary experience for you and your customers.

Setup in two weeks, Secure Data, Supportive Team.

Fast & Easy Set-Up

Quickly implement projects and new solutions into your existing system, while accounting for system changes at the same time. We offer a variety of methods to integrate your system with our software, making setup easy and flexible for you.

  • ACD connectors

Privacy & Security

We’re GDPR-compliant, and are dedicated towards handling all data received responsibly. We work with a variety of industries, which includes health insurance and insurance companies. As a result, our products are developed with the highest forms of data protection in place.


Get the best experience possible with our software with our Customer Success team! We offer live support packages, according to your needs. virtualQ understands that customer service is of critical importance, so we’ll make sure that your call center and customers are well taken care of!