AI process optimisation for service excellence

Bringing together human and artificial intelligence to create the best possible customer service experience.
Automatic, flexible, and robust.

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Industry overview

Over 100 mid-tier companies and enterprise customers place their trust in us

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Scale your service and sales operations without compromising on quality and efficiency

Easy to automate, optimise, and manage – Join virtualQ in the future of customer contact management

Successes our customers can quantify

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  • Makes optimal use of call agent capacity across working days and weeks
  • Offers transparent user experience for maximum availability and customer satisfaction
  • Delivers automated KPI fidelity with reduced need for manual intervention

Intelligent solutions for managing call-backs & virtual call-queuing

AI-based call-back system with transparent scheduling

  • Makes optimal use of call agent capacity across working days and weeks
  • Offers transparent user experience for maximum availability and customer satisfaction
  • Delivers automated KPI fidelity with reduced need for manual intervention
More info about the product

AI-powered call scheduling

Smart appointment management delivering full flexibility and optimum forward planning – ideal for high-value calls

  • Enables focussed teamwork thanks to plannable, coordinated telephone times
  • Delivers increased customer satisfaction and smoother contact processes
  • Harnesses automated staff allocation for the best possible use of your resources
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  • Enables focussed teamwork thanks to plannable, coordinated telephone times
  • Less customer frustration thanks to less contact effort
  • Optimized distribution and resource utilization for your employees
  • Prequalification forms
  • Reduction in contact and overflow through targeted self-service offerings and optimal staffing
  • Proactive management of service providers and VIP customers

Automated service processes

Efficient processes optimised using targeted AI to create value in service and sales

  • Intelligent online forms pre-qualify users for efficient workflows
  • Contact loads are reduced and peak volumes lowered thanks to targeted self-service options and optimum staff deployment
  • All contacts are managed proactively – from service-providers through to VIP customers
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Use virtualQ wherever your customers are!

The virtualQ AI solution coordinates contacts in service and sales across all channels: secure, reliable, and with quantifiable results.

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Zertifizierung ISO 27001

Certified security credentials and highest data privacy standards

Why existing clients are satisfied with virtualQ

  • Scalability to meet enterprise requirements
  • Fast implementation with strong ROI
  • High-performance partner network
  • Outstanding customer experience
  • Intelligent process optimisation and highest performance
  • Customised business strategy consultancy
  • Outstanding customer experience
  • Intelligent process optimisation and highest performance
  • Customised business strategy consultancy
  • Scalability to meet enterprise requirements
  • Fast implementation with strong ROI
  • High-performance partner network

Various industries are enthusiastic

Discover our customers' success stories

Ready for the future?
Find out how you can deploy virtualQ today!

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Industry overview

virtualQ Insights – Discover the latest news

callbacks richtig anbieten - Anleitung
When, where and how to offer callbacks?
How, where, and when should you offer callbacks? This article provides helpful food for thought.
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Callflow in customer service: Your key to customer satisfaction
In a world where customers expect fast and targeted responses, an efficiently designed call flow is an essential tool.
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