I want to serve all of my customers.

A selection of our happy customers

Provide Quality customer support 24/7

Offer customers the following services online and/or over the phone when they contact you.

Increase satisfaction by letting customers skip waiting on hold. When it's their turn, they'll be called back and connected to an agent

Virtual Waiting
Service

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Intelligently manage high call volumes automatically with our smart solution to improve your employee utilization rate, accessibility rate, and comprehensive service KPIs

AI-BASED PEAK
MANAGEMENT

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Route your customers to the right department with our self-teaching IVR system that understands full sentences and becomes more intelligent over time through the power of AI

Advanced IVR
SYSTEM

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Empower your customers through customer self-help tools to increase first-contact resolution and to decrease inbound call volume to your agents

Virtual
Assistants

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Create an omni-channel experience for your customers by meeting them where they are, whether that’s via phone, your app, or on your website

Omni-Channel
Experience

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Empower your customers to book their own appointments while saving time and operating costs for your contact centers

Appointment
Management

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Get Patented Solutions & Cutting-Edge Research

Provide world-class customer service with virtualQ’s patents and AI technology.

Receive the benefits of our exclusive algorithms, which are powered by millions of data points to attain peak performance.

Stay cutting-edge with our team of dedicated data scientists, who focus on researching and developing new algorithms, using a combination of advanced machine-learning and neural networks to extract valuable insights from millions of data points.

Provide a world-class, unique customer care experience for your customers, which is an extension of our company culture and focuses on both innovation and results. You can be rest assured that our dedication to pursuing the best transfigures into an extraordinary experience for you and your customers.

Setup in two weeks, Secure Data, Supportive Team.

Fast & Easy Set-Up

Quickly implement projects and new solutions into your existing system, while accounting for system changes at the same time. We offer a variety of methods to integrate your system with our software, making setup easy and flexible for you.

API/SDK
ACD connectors

Privacy & Security

We’re GDPR-compliant, and are dedicated towards handling all data received responsibly. We work with a variety of industries, which includes health insurance and insurance companies. As a result, our products are developed with the highest forms of data protection in place.

CUSTOMER SUPPORT

Get the best experience possible with our software with our Customer Success team! We offer live support packages, according to your needs. virtualQ understands that customer service is of critical importance, so we’ll make sure that your call center and customers are well taken care of!

Got Questions? Ask Us

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

Susanne Matzke-Ahl | Managing Director GKS Gesellschaft für Kommunikationsservice mbH

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»Improving your customer service can be fun! The innovative solutions from virtualQ have us totally excited at swb Vertrieb! Thanks to the straightforward and enjoyable collaboration with virtualQ, we managed to not only optimise our processes, but also significantly improve the service experience for our customers.«

Birgit Heidergott | Customer Service swb Vertrieb GmbH

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

Ralf Stoltz | Manager of Customer Development Haufe-Lexware Service GmbH & Co. KG

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

Alexander Schmid | Managing Director, SBS Communication AG

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

Andreas Franz | Managing Director, H.B.C. Hanse Betreuungscenter GmbH

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

Benjamin Neulinger | Bausparkasse Schwäbisch Hall

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

Mario Leinhos | Geschäftsführer erf24 touristic service GmbH

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

Alfred Wimmer | Kundenservice ÖBB

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

Gerhard Weber | Kundenservice N-ERGIE

»For us, using virtualQ in the Quickline network has paid off within a very short time! Our customers are much happier and our service KPIs have improved significantly. Specifically, since using virtualQ, we have increased our accessibility in peak times by 10% to 15%. We are very satisfied and would choose virtualQ every time!«

Markus Grün | Director Customer Service & Quickline Networks | Quickline

I want to serve all of my customers.

A selection of our happy customers

Provide Quality customer support 24/7

Offer customers the following services online and/or over the phone when they contact you.

Get Patented Solutions & Cutting-Edge Research

Provide world-class customer service with virtualQ’s patents and AI technology.

Setup in two weeks, Secure Data, Supportive Team.

Fast & Easy Set-Up

Privacy & Security

CUSTOMER SUPPORT

CUSTOMER TESTIMONIALS

»In my entire Customer Service career, I have never experienced the kind of gratitude as has been shown by our customers when they use the first-class, specialised service offer from virtualQ. I’m immensely enthusiastic about it!«

»VirtualQ’s expertise in data science and machine learning has allowed us to integrate an innovative and straightforward voice solution into our service. We can now spend more of our valuable time speaking with our customers.«

»My experience with virtualQ – fast, efficient, goal-orientated and totally straightforward. A brilliant company.«

»We have found a partner in virtualQ whose innovative, customer-orientated solutions have solved the well-known problem of waiting in line. Since we started our collaboration, we’ve not only improved our customer service but have also been able to better utilise our capacity.«

»Our sales reps are very happy with the product and this is reflected by higher close rates.«

»virtualQ has always been a direct contact of ours. Communication was extremely fast and purposeful. Implementing virtualQ was a lot of fun!«

»With the help of virtualQ in-house, we have been able to improve communication between our service employees and our field staff. Our customers benefit first and foremost from improved service.«

»With virtualQ, we have created another unique selling point on the market for erf24 and now experience better customer loyalty.«

»virtualQ services in one word? A WOW effect! In particular, the virtualQ web feature is just great. Easy to work with, exactly how I imagined it would be!«

»Thanks to virtualQ, we’ve been able to create positive customer experiences that have never been seen in the industry before. We are very satisfied with virtualQ and surveys prove that N-ERGIE customers are very satisfied with what virtualQ has to offer!«

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