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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

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Insights – industry knowledge, success stories, press reviews & more.

Successful
customer
connections

Optimise your contact centre with AI-based callback and appointment management. Maximize your performance and amaze your customers.

Kranz des CCV Quality Award für virtualQ

Successful
customer connections

Optimise your contact centre with AI-based callback and appointment management. For maximum performance that inspires.

Kranz des CCV Quality Award für virtualQ

virtualQ in
your Contact Center:
five key benefits

Reach your service goals. Now.

Offer your customers a unique service experience. With virtualQ’s to-the-minute AI-based callbacks and appointments, you can provide maximum accessibility, higher customer satisfaction, and improved key figures. And all this within a few days and without any IT outlay.

Peak management

Whether regular call peaks, unexpected contact overloads, or a constantly high workload in your service center: with virtualQ's intelligent callback system, you can automatically manage call peaks, reduce your customers' waiting times, and deploy human resources optimally as call volumes become predictable

Reachability & efficiency

Offer maximum reachability around the clock with up to 20% more efficiency. Maximize employee utilization using automated call volume management with intelligent call flow optimisation and AI-based callbacks.

Satisfaction & loyalty

Unique service excellence with callbacks accurate to the second, including on-hold announcements and appointment requests based on your individual business goals. Inspire your callers and reduce stress on your employees at the same time.

Lead & sales generation

Pick up your potential customers at the points where they currently leave the buying process. With virtualQ, you can proactively support your potential customers in case of questions and uncertainties, increasing the likelihood of closing a deal. Don't lose any more leads - and increase your sales immediately!

Tech enablement

Increase the level of automation in your service center and improve your processes. Connect bots, chats, and e-mail campaigns across channels.

Visible success,
immediately measurable

Average increases in
effectiveness
with
virtualQ

The right solution for every channel

Offer callbacks and appointments wherever questions arise.

VQ
PHONE

Use our intelligent and fully automated callback and appointment management software to maximize reachability and optimize workload management in your telephone service center.

VQ
WEB

Generate leads on your website or provide a unique customer service experience with our easy-to-integrate callback & appointment widget. Reach your customers on all channels.

VQ
CONNECT

Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks, and workload-optimized appointments with voicebots, chatbots, messengers, apps, and much more.

A 20% higher reachability plus enthusiastic cooperation partners due to practical callback function as a competitive advantage
Find out how the wholesale company METRO Deutschland uses virtualQ during peak times to ensure continued high levels of customer
In times of energy and climate crisis, as well as unrest in Europe, Badenova, together with their partner Transcom, puts
A 20% higher reachability plus enthusiastic cooperation partners due to practical callback function as a competitive advantage
Find out how the wholesale company METRO Deutschland uses virtualQ during peak times to ensure continued high levels of customer

We are virtualQ

For almost ten years, virtualQ has been helping business clients build successful, sustainable, and positive connections with their customers. Delivered as a SaaS solution, our AI-based callback management system has already saved more than 750,000,000 minutes of waiting time, establishing virtualQ as a trusted partner for innovation in customer service. Today, over 40 employees from more than 10 different countires are working at virtualQ offices in Berlin and Stuttgart on the ongoing development of our highly-flexible peak management software.

40+ employees from 10+ nations

Locations in Stuttgart & Berlin

Leading call peak optimisation software

Intuitively operable B2B SaaS solution

Connection within a few days and without IT effort

Scalable & highly flexible application

Self-learning, AI-based algorithms

GDPR-compliant &
ISO 27001-certified

TISAX, C5, SOC 2 & FINNMA certified data centres

40+ employees from 10+ nations

Locations in Stuttgart & Berlin

Leading call peak optimisation software

Intuitively operable B2B SaaS solution

Connection within a few days and without IT effort

Scalable & highly flexible application

Self-learning, AI-based algorithms

GDPR-compliant &
ISO 27001-certified

TISAX, C5, SOC 2 & FINNMA certified data centres

Awarded by kununu

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Your message to virtualQ

How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Schedule an appointment with us directly in just a few clicks. We will be delighted to offer you a personal introduction to the power of virtualQ AI algorithms and how you can use them.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique. 

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht