Successful customer connections
Optimise your contact centre with AI-based callback and appointment management. Maximize your performance and amaze your customers.
Successful
customer connections
Optimise your contact centre with AI-based callback and appointment management. For maximum performance that inspires.
virtualQ in
your Contact Center:
five key benefits
Reach your service goals. Now.
Offer your customers a unique service experience. With virtualQ’s to-the-minute AI-based callbacks and appointments, you can provide maximum accessibility, higher customer satisfaction, and improved key figures. And all this within a few days and without any IT outlay.
Whether regular call peaks, unexpected contact overloads, or a constantly high workload in your service center: with virtualQ's intelligent callback system, you can automatically manage call peaks, reduce your customers' waiting times, and deploy human resources optimally as call volumes become predictable
Offer maximum reachability around the clock with up to 20% more efficiency. Maximize employee utilization using automated call volume management with intelligent call flow optimisation and AI-based callbacks.
Unique service excellence with callbacks accurate to the second, including on-hold announcements and appointment requests based on your individual business goals. Inspire your callers and reduce stress on your employees at the same time.
Pick up your potential customers at the points where they currently leave the buying process. With virtualQ, you can proactively support your potential customers in case of questions and uncertainties, increasing the likelihood of closing a deal. Don't lose any more leads - and increase your sales immediately!
Increase the level of automation in your service center and improve your processes. Connect bots, chats, and e-mail campaigns across channels.
Visible success,
immediately measurable
Average increases in effectiveness with virtualQ
The right solution for every channel
Offer callbacks and appointments wherever questions arise.
VQ
PHONE
Use our intelligent and fully automated callback and appointment management software to maximize reachability and optimize workload management in your telephone service center.
VQ
WEB
Generate leads on your website or provide a unique customer service experience with our easy-to-integrate callback & appointment widget. Reach your customers on all channels.
VQ
CONNECT
Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks, and workload-optimized appointments with voicebots, chatbots, messengers, apps, and much more.
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We are virtualQ
For almost ten years, virtualQ has been helping business clients build successful, sustainable, and positive connections with their customers. Delivered as a SaaS solution, our AI-based callback management system has already saved more than 750,000,000 minutes of waiting time, establishing virtualQ as a trusted partner for innovation in customer service. Today, over 40 employees from more than 10 different countires are working at virtualQ offices in Berlin and Stuttgart on the ongoing development of our highly-flexible peak management software.
40+ employees from 10+ nations
Locations in Stuttgart & Berlin
Leading call peak optimisation software
Intuitively operable B2B SaaS solution
Connection within a few days and without IT effort
Scalable & highly flexible application
Self-learning, AI-based algorithms
GDPR-compliant &
ISO 27001-certified
TISAX, C5, SOC 2 & FINNMA certified data centres
Awarded by kununu
Your message to virtualQ
How can we help?
We offer you direct contact to virtualQ. You can find direct contacts for your request here.
