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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

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Industry solutions

From local champions to global enterprises across various industries, a range of companies are already relying on virtualQ as an innovative partner. Whether your industry is insurance, energy, consumer brands, retail , or travel: together, we can develop the best solution for your company. Find out more about our expertise.

From local champions to global enterprises, many companies rely on virtualQ as an innovative partner.

virtualQ is a reliable partner for companies across various industries, from local market leaders to large global enterprises.

Our solutions optimize your customer service and sales, increase revenue and lead generation, and improve customer and employee satisfaction.

Find out for yourself about our extensive experience in the insurance & health sectors, the finance industry, the energy sector, travel & transport, retail & brands, and the service provider & BPO sectors.


With virtualQ’s support, insurers were able to use innovative solutions to set themselves apart from their competitors and achieve value-adds  within just a few days:

  • increased reachibility
  • higher customer loyalty and increased employee satisfaction
  • fewer lost calls
  • enhanced lead & sales generation
  • reduced contact center costs
  • technologies such as voicebots enabled

Energy providers

Automate your customer service as an energy provider and benefit from our self-teaching algorithms. Within a few days and without IT outlay, you can secure the following benefits:

  • 24/7 availability
  • waiting times eliminated
  • efficiency & cost savings increased
  • AHTs (average handling time) reduced
  • 1st/2nd/3rd level support optimized

Travel & transport

In a mobile world, travelers expect excellent customer service at all times.

With virtualQ, you stand out from other providers with intelligent callbacks:

  • sales and conversion rate increased for travel bookings
  • increased customer satisfaction
  • improved efficiency & optimised KPIs
  • Intelligently managed demand peaks

Retail & brands

First-class customer service is a crucial factor for retail and brands in strengthening customer loyalty and differentiating themselves from the competition. With virtualQ, you can benefit in the following ways:

  • increase sales & conversion rates in e-commerce
  • generate leads through improved reachability (digital and telephone)
  • build customer relationships and brand loyalty by enhancing your availability
  • maintain your brand image and increase your service level

BPO / Service provider

Meeting KPIs is essential for business process outsourcing (BPO) and contact center service providers.
Here is how virtualQ can support you:

  • exceeding service KPIs even at peak times
  • maximise employee availability and capacity
  • secure cost savings by using intelligent callback management
  • create unique selling propositions thanks to innovation

Banks & financial service provider

With modern technology and outstanding customer service, you will score points as a financial services provider and stand out with the following points:

  • Simplification of complex 1st/ 2nd/ 3rd level processes.
  • A modern customer experience and maximum reachability across all channels, especially in revenue-relevant lines and to avoid cash deposit outflows
  • More than 10% increase in efficiency
  • Increased adoption of your automation solutions such as voicebots
  • High customer satisfaction and loyalty

Do you have questions about your industry?

Arrange your individual consultation to find out more about your options.

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How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Schedule an appointment with us directly in just a few clicks. We will be delighted to offer you a personal introduction to the power of virtualQ AI algorithms and how you can use them.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen


Peak Management

Curn Reduction

Cost Reduction


Dauerbelastung / zuviele Anrufe


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