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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

About us – Partner, our team & open vacancies.

Insights – industry knowledge, success stories, press reviews & more.

Use case:
Intelligent callbacks
in exceptional situations

Remain confidently reachable even in the event of an unexpectedly high demand in customer service.

Use Case:
Intelligent callbacks for exceptional situations:

Remain confidently reachable even in the event of an unexpectedly high rush in customer service.

Effective control of spontaneous call peaks

Challenges

  • Unexpected peaks in exeptional situations
    (e.g. seasonal or extreme weather events in insurance) cannot be solved with existing personnel
  • Internal stress and long working days due to peak situations
  • Customer complaints/churn, negative PR, and loss of customer loyalty as long-term consequences
  •  

virtualQ

  • Eliminated waiting time using callbacks and appointment scheduling, rendering exceptional situations manageable
  • Avoided multiple contacts
  • Optimized contact distribution and utilization
  •  

Benefit

  • Reliable service and reachability guaranteed in exceptional situations
  • Increased customer satisfaction through transparency
  • Employee workload reduced
  • Customer churn lowered and positive brand image maintained

Download all virtualQ use cases now!

Use Cases Fächer
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Your contact to recruiting


Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht