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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

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Use case:
Peak management to
optimize utilization

Get your service center operating at optimum capacity with maximum reachability.

Use Case: Peak management for utilization optimization

Bring your service center to optimal utilization with maximum reachability.

Even out call peaks, perfect your workforce management


  • Agents regularly overwhelmed with call peaks
  • Inappropriate workforce planning due to daily changing events
  • Unsatisfactory reachability and long waiting times for callers, as well as lost calls during peaks
  • Redialing during call peaks leading to exponential increases in contact volume


  • Intra-day peaks are smoothed by AI-based, to-the-minute and timely callback offer
  • Targeted peak management allows better utilization of existing resources
  • Intelligent telephone steering is enabled


  • Reachability even with changing contact volume
  • Optimized agent utilization
  • Increased customer satisfaction
  • Efficiency increase of 10-20%
  • Reduction of call abandonment rate by 50-70%

Download all virtualQ use cases now!

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virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen


Peak Management

Curn Reduction

Cost Reduction


Dauerbelastung / zuviele Anrufe


Zur Übersicht