Intelligent solutions for managing call-backs and virtual call-queuing

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100% availability – without additional resources

  • Ensure that not a single contact is missed. Every enquiry is assigned a call-back time and all appointments are kept
  • Enhance customer satisfaction and improve your KPIs
  • Customer expectations go beyond 9 to 5, so make sure your company can be contacted
    outside of opening hours

CX that creates trust – and can increase sales

  • Give your customers transparency and established a Wow!-factor
  • Trust during communication leads to higher sales conversions
  • Availability increases customer satisfaction

Peak management maximises use of your resources

  • Use AI-supported call-back management for a flexible, proactive approach to handling demand peaks in customer service and sales
  • Distribute calls evenly or to match your capacity and take the pressure off your call agents
  • Reduce frustration by keeping customers out of call holding

Lowering your costs and improving your KPIs

  • Secure lasting optimisation in your use of service and staff resources
  • Lower your costs for external service partners
  • Reduce call times, reduce the number of repeat callers – and reduce your costs

Future-proof thanks to AI and omnichannel capabilities

  • Stand out against the market standard by using our AI-supported omnichannel-ready solution
  • Our AI system analyses, prioritises, and optimises your customer contacts across channels – phone, chat, e-mail, and all other touchpoints
  • Create a future-proof enterprise-level customer experience ready for deployment in all channels

Ready for flexible use across your business

  • Whether you are looking to increase customer satisfaction, efficiency, or sales: we will help you reach your goals
  • Our optimisation approach will ensure that you hit your commercial targets – consistently and sustainably
  • From wholly-digital market-leaders in e-commerce through to regulated industries such as insurance or banking, we can help you master he sector-specific challenges facing your company

Your advantages with virtualQ AI

Availability
0 %
Increased efficiency
+ 0 %
Call volume
- 0 %

Use virtualQ where your customers are!

virtualQ AI orchestrates all contact in service and sales across all channels: securely, reliably, and with measurable success.

Various industries are enthusiastic

Discover success stories

Experience perfectly-scheduled call-backs.
Realise your potential for faster service and happier customers.

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Industry overview

virtualQ Insights – Discover the latest news

callbacks richtig anbieten - Anleitung
When, where and how to offer callbacks?
How, where, and when should you offer callbacks? This article provides helpful food for thought.
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Callflow in customer service: Your key to customer satisfaction
In a world where customers expect fast and targeted responses, an efficiently designed call flow is an essential tool.
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