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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

About us – Partner, our team & open vacancies.

Insights – industry knowledge, success stories, press reviews & more.

About us

Since 2014, virtualQ has been providing ntelligent callback and appointment management solutions which offer sustained and automatic improvements to customer service experiences across all channels. We optimise reachability, capacity utilisation, and sales and service efficiency for corporates and enterprise companies.

about virtualQ

For almost ten years, virtualQ has been helping business clients build successful, sustainable, and positive connections with their customers. Delivered as a SaaS solution, our AI-based callback management system has already saved more than 750,000,000 minutes of waiting time, establishing virtualQ as a trusted partner for innovation in customer service. Today, over 40 employees from more than 10 different countires are working at virtualQ offices in Berlin and Stuttgart on the ongoing development of our highly-flexible peak management software.

Media coverage

Our success story

The initial idea

In 2013, Ulf Kühnapfel, co-founder of virtualQ, called his internet provider – and spent 40 very frustrating minutes on hold during which he began to wonder whether there wasn’t, in this day and age, a better way of doing this… His vision was simple: to eliminate waiting in call queues. The result was virtualQ, a start-up which has now become an established company with almost ten years’ track record and employees from over ten different countries. At its Stuttgart and Berlin offices, virtualQ develops and distributes its software to corporate clients in European markets.


A strong company needs competent leadership, and our management team ensures that virtauQ has the quality, in-depth expertise, and experience required to serve its customers.

Awards & recognition

In 2018, virtualQ is honoured as a growth winner by Gründerszene magazine.

As a start-up, virtualQ received the Baden-Württemberg Innovation Award in 2017.

virtualQ was awarded the Quantum Leap Award in the area of business processes by Postbank and Wirtschaftswoche.

virtualQ as an


For more insights, follow us on:

Instagram @virtualqapp

LinkedIn @virtualQ

twitter @virtualqapp

Bürobild virtualQ im Meetingraum
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How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Schedule an appointment with us directly in just a few clicks. We will be delighted to offer you a personal introduction to the power of virtualQ AI algorithms and how you can use them.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen


Peak Management

Curn Reduction

Cost Reduction


Dauerbelastung / zuviele Anrufe


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