Search
Close this search box.

The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

About us – Partner, our team & open vacancies.

Insights – industry knowledge, success stories, press reviews & more.

Use case:
Pioneer of innovative
technologies in customer service

Increase adoption and use of innovative technologies for higher levels of automation.

Use Case:
Pioneer for innovative technologies in customer service

Increase adoption and use of innovative technologies for higher levels of automation.

Intelligent callbacks & voice assistants for a truly unique customer experience

Challenges

  • Customers feel unappreciated and rejected by voicebots
  • Callers shy away from
    contact with voicebots
  • Callers lack trust in
    voice assistants
  • Bots have difficulty processing keywords without context
  • High call abandonment rate whenever automation is trialled

virtualQ

  • Acceptance of voicebots can be increased with with intelligent callbacks
  • Callers receive a callback offer in X min
  • To better prepare the agent for the callback, customers are asked about their inquiry
  • Offer of assistance via bot which may render the callback obsolete

Benefit

  • Unique customer experience
  • Customer appreciation of service level
  • Increased bot usage & aceptance
  • Increased automation rate
  • Shorter AHT due to improved agent preparation

Download all virtualQ use cases now!

Use Cases Fächer
Search
Close this search box.
Search
Close this search box.

Do you have questions? I can help you.

Your contact to recruiting


Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

Lorem ipsum dolor sit amet, consectetuer adipiscing elit.

Lead Engine

Lorem ipsum dolor sit amet, consectetuer adipiscing elit.

Loyalty Driver

Lorem ipsum dolor sit amet, consectetuer adipiscing elit.

Peak Helper

Lorem ipsum dolor sit amet, consectetuer adipiscing elit.

Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht