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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

About us – Partner, our team & open vacancies.

Insights – industry knowledge, success stories, press reviews & more.

virtualQ Insights

We offer the most intelligent, automated callback solution for businesses & organizations. This smoothens the connection with your customers and thus you can achieve relevant business effects.

SUCCESS STORY

The success story of Helvetia and virtualQ

Learn how virtualQ’s software helps optimize customer service at Helvetia by helping employees handle approximately 146,000 calls per year and ensuring the high value of customer service for the group.

A 20% higher reachability plus enthusiastic cooperation partners due to practical callback function as a competitive advantage
HolidayCheck managed to significantly increase sales conversion within a short period of time using virtualQ's web widget.
Find out how the wholesale company METRO Deutschland uses virtualQ during peak times to ensure continued high levels of customer
In times of energy and climate crisis, as well as unrest in Europe, Badenova, together with their partner Transcom, puts
Haufe Lexware customer service is relieved by virtualQ's virtual assistant (VQ Phone) to support agents, give you more capacity for
Providata uses virtualQ to provide 24/7 customer service to its customers. Read the success story behind it.
In the past, the digital direct insurance company Smile was increasingly confronted with complaints about longer waiting times. To effectively
Gothaer Insurances strives to provide its customers with impeccable reachability and a high quality of service during peak times. To
The Austrian Federal Railways and virtualQ have a long-standing cooperation. With virtualQ, ÖBB can provide a high level of service!

Also popular:
virtualQ as an employer

ADAC has introduced intelligent callback management with virtualQ, saving over 300,000 waiting minutes. After successful completion of the proof-of-concep, virtualQ
High intra-day peaks caused severe employee work overload at energy supplier E.VITA. virtualQ provided relief.
Discover how Helvetia Insurance improved its customer service and achieved sales success simultaneously by working with virtualQ.
Discover the success story of BKK Linde - one of the fastest growing health insurance companies in Germany.

Use virtualQ where you need it

The right solution for each channel or across channels – just as you need it.

VQ
PHONE

The intelligent and fully automated callback and appointment management software for maximum reachability and optimal workload management for your telephone service center.

VQ
WEB

Generate leads on your website or provide a unique customer service experience with our easy to integrate callback & appointment widget. Reach your customers on all channels

VQ
CONNECT

Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks and workload-optimised appointments with voicebots, chatbots, messengers, apps and much more.

Your message to virtualQ

How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Make an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique. 

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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Your contact to recruiting


Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht