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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

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Insights – industry knowledge, success stories, press reviews & more.

virtualQ Insights

We offer the most intelligent, automated callback solution for businesses & organizations. This smoothens the connection with your customers and thus you can achieve relevant business effects.


The success story of Helvetia and virtualQ

Learn how virtualQ’s software helps optimize customer service at Helvetia by helping employees handle approximately 146,000 calls per year and ensuring the high value of customer service for the group.

We are pleased to announce the co-operation of virtualQ with Deutsche Telekom Global Carrier. Find out more about the partnership
According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei,
Transcom and virtualQ won the CCV Quality Award 2023 Best Partnership this year: "A partnership of equals".
We are pleased to introduce Sahar Derbel to you. Since 2022, Sahar has been supporting our Development Team at virtualQ
VirtualQ's AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the
Generation Z prefers digital communication and fast solutions.'s callback solution meets their needs with seamless digital customer service and
Christmas business in eCommerce: 6 last-minute tips for your online shop
Chatbots in customer service can lead to customer frustration if they pretend to be human employees. virtualQ solves this problem
A 20% higher reachability plus enthusiastic cooperation partners due to practical callback function as a competitive advantage

Also popular:
virtualQ as an employer

The new web widget from virtualQ offers functions that enable you to provide maximum flexibility and automated contact control internationally.
HolidayCheck managed to significantly increase sales conversion within a short period of time using virtualQ's web widget.
The employees of virtualQ introduce themselves! Timur started as a working student and has now been with virtualQ for years!
Find out how the wholesale company METRO Deutschland uses virtualQ during peak times to ensure continued high levels of customer
The employees of virtualQ introduce themselves! One of our founders Ulf gives tips here on what qualities you need if
The employees of virtualQ introduce themselves! Our Country Manager Peter for customers from Switzerland and Austria is your contact person!
The employees of virtualQ introduce themselves! Our Head of Product Dietmar tells us about his passion for our product!
In times of energy and climate crisis, as well as unrest in Europe, Badenova, together with their partner Transcom, puts
Haufe Lexware customer service is relieved by virtualQ's virtual assistant (VQ Phone) to support agents, give you more capacity for

Use virtualQ where you need it

The right solution for each channel or across channels – just as you need it.


The intelligent and fully automated callback and appointment management software for maximum reachability and optimal workload management for your telephone service center.


Generate leads on your website or provide a unique customer service experience with our easy to integrate callback & appointment widget. Reach your customers on all channels


Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks and workload-optimised appointments with voicebots, chatbots, messengers, apps and much more.

Providata uses virtualQ to provide 24/7 customer service to its customers. Read the success story behind it.
In the past, the digital direct insurance company Smile was increasingly confronted with complaints about longer waiting times. To effectively
Gothaer Insurances strives to provide its customers with impeccable reachability and a high quality of service during peak times. To
The Austrian Federal Railways and virtualQ have a long-standing cooperation. With virtualQ, ÖBB can provide a high level of service!
ADAC has introduced intelligent callback management with virtualQ, saving over 300,000 waiting minutes. After successful completion of the proof-of-concep, virtualQ
High intra-day peaks caused severe employee work overload at energy supplier E.VITA. virtualQ provided relief.
Discover how Helvetia Insurance improved its customer service and achieved sales success simultaneously by working with virtualQ.
Discover the success story of BKK Linde - one of the fastest growing health insurance companies in Germany.
In 2023, the Ethics Council Germany took a position on artificial intelligence, which has increasingly become part of our everyday

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How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Make an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique. 

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen


Peak Management

Curn Reduction

Cost Reduction


Dauerbelastung / zuviele Anrufe


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