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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

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Generate leads & sales

Never miss an enquiry from potential customers and increase your sales with intelligent callbacks.

Generate leads & sales

Capture every enquiry from your potential customers and increase your sales with intelligent callbacks.

Secure leads and up sales with virtualQ


  • Important questions about the purchase process or your product remain unanswered
  • Lost calls mean less control over customer contacts
  • Poor reachability and long waiting times lead to loss of turnover
  • High bounce rate for online booking lines due to unanswered questions
  • Customers guided by the competitors when it comes to questions
  • Fluctuating or unsatisfactory sales conversions


  • Every call is logged and becomes a contactable lead
  • With the topic and contact details noted for a callback, you can stop customers going elsewhere.
  • Concerns are recognised immediately and then answered promptly in a proactive return call
  • Thanks to comprehensive information collected on the issue, your employees are better prepared for calls
  • The positive service experience sways indecisive customers and builds trust.
  • Your sales conversion rate is lastingly increased

The most frequent use cases for leads and sales generation

Intelligent callbacks support your sales and service team in various ways. Learn how you can benefit from automation in these use cases.

Leads, not lost calls

No open queries with agents and sales representatives

Lower abandonment rates

Better customer experience, higher conversion

Thanks to contact data capture for callbacks,  high call volumes will no longer lead to you missing customer contacts. You can then call them back at a scheduled time, maintaining control over your customer contacts.

Especially with high-price-point products or complex products requiring explanation, potential customers, sales representatives, or agents often have queries which need to be clarified on the phone. With virtualQ, you can guarantee perfect reachability.

If questions arise during the (online) purchasing process, prospective customers can use the web widget to request support. Here, virtualQ offers your customers a discreet way to obtain information and resolve uncertainties promptly with a personal contact person.

Thanks to transparent and reliable service, website conversions are increased without additional effort. In addition, your employees are ideally prepared for customer enquiries, making their conversations more goal-oriented – and more successful.

Logged leads make for higher sales

For sales, as well as cross-selling and upselling opportunities, flawless service centre accessibility is decisive. With virtualQ, the option of booking a callback ensures that all contacts are turned into leads, increasing your turnover without you needing to increase capacity.

Web widget for automated increases in conversion

If questions suddenly arise in the booking or purchasing process, our web widget on your website offers the quickest possible callbacks or a consultation appointment scheduled to the minute. This level of reliability can sway undecided potential customers  in their decision – and chalk up a sale!

Never miss a lead or sale again

Whether on your website, on the phone, in your chat or in your app: with virtualQ, prospects who previously drifted away unnoticed become pre-qualified leads.


Use our intelligent and fully automated callback and appointment management software to maximize reachability and optimize workload management in your telephone service center.


Generate leads on your website or provide a unique customer service experience with our easy-to-integrate callback & appointment widget. Reach your customers on all channels.


Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks, and workload-optimized appointments with voicebots, chatbots, messengers, apps, and much more.

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We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Schedule an appointment with us directly in just a few clicks. We will be delighted to offer you a personal introduction to the power of virtualQ AI algorithms and how you can use them.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen


Peak Management

Curn Reduction

Cost Reduction


Dauerbelastung / zuviele Anrufe


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