The intelligent and fully automated callback and appointment management software for maximum reachability and optimal workload management for your telephone service center.
How it works
If waiting times are long or a call comes outside of business hours, the caller will be offered a direct callback in (x) minutes and/or given an appointment option to choose from, giving customers/prospects full service transparency.
During the intervening period up to the callback appointment, your call agents can continue to deal with the topic and get important information, such as contract documents, ready. In this way, they are better prepared for the call.
With automated, accurate-to-the-minute callbacks, virtualQ connects your agents as soon as the customer/prospect has accepted the call and is on the line to talk.
How it works?
If there are longer waiting times, as well as outside of business hours, the caller will be offered a direct callback in (x) minutes and/or given an appointment option to choose from.
Callers thus experience full service transparency.
During the time saved until the callback appointment, your customers can continue to deal with the topic or have important information, such as contract documents, ready. Thus, the recall is ideally prepared.
With automatic minute-by-minute callback, virtualQ connects your callers and agents as soon as virtualQ reaches the caller.
The virtualQ Phone features for your success
These special features are waiting for you at virtualQ Phone.
Callback appointment & instant callback
Depending on your needs, you can offer customers a callback appointment at their preferred time and/or an immediate callback at the next possible time. Recalls are accurate to the minute, which increases confidence in your company in the long term. This enables maximum flexibility and a unique service experience for your customers.
Smart text-2-speech function
Your callers can now make a callback appointment or request an instant callback by voice – by simply speaking to virtualQ. Making appointment has never been faster, more convenient, and more accurate.
You can customize the text of your announcements within seconds and choose your preferred voice (AWS, Microsoft, Google, etc.). Alternatively, you can also use your existing recordings.
Links to FAQs or further products can be provided in text message confirmations. In this way, some concerns can actually be resolved without a callback, reducing your employees’ workload by lowering contact volume.
Exact waiting time announcement
When booking callbacks, your customers will be informed by voice about the exact time or waiting time. Thanks to the reliability of the callbacks, customers experience a genuine “Wow!” factor in service and the conversation gets off to the best possible start.
Reliably query callback numbers
Whether you want to provide anonymous callers with options or open up potential for alternate callback destinations, we offer custom callback number capture via bot. This means that even numbers using blocked caller ID can be made available to you.
Experience these features and more now!
Your message to virtualQ
How can we help?
We offer you direct contact to virtualQ. You can find direct contacts for your request here.
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