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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

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virtualQ Insights

We offer the most intelligent, automated callback solution for businesses & organizations. This smoothens the connection with your customers and thus you can achieve relevant business effects.


The success story of Helvetia and virtualQ

Learn how virtualQ’s software helps optimize customer service at Helvetia by helping employees handle approximately 146,000 calls per year and ensuring the high value of customer service for the group.

According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei,
Transcom and virtualQ won the CCV Quality Award 2023 Best Partnership this year: "A partnership of equals".
VirtualQ's AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the
Generation Z prefers digital communication and fast solutions.'s callback solution meets their needs with seamless digital customer service and
Christmas business in eCommerce: 6 last-minute tips for your online shop
Chatbots in customer service can lead to customer frustration if they pretend to be human employees. virtualQ solves this problem
The new web widget from virtualQ offers functions that enable you to provide maximum flexibility and automated contact control internationally.
In 2023, the Ethics Council Germany took a position on artificial intelligence, which has increasingly become part of our everyday
In times of crisis and digital disruption, companies can strengthen their customer service by focusing on customer satisfaction, improving existing

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Call peaks & service level management are costly pain points that can push customer service to its limits. Intelligent automation
Here are the top 5 trends in customer service. Do not miss them!
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We are in the current issue of the CCV brochure! Feel free to read up!
In an interview with Anton Schenk, chief Digital Officer of Capita, who answers five questions about the collaboration with virtualQ.
This post is about the virtual queue and how contact centers can benefit from it! Make a consultation appointment now.
Customer experience (CX) and customer-centric teams are driving business growth. A shift in thinking is needed to view service as
Successful sales management requires cooperation between sales, marketing and service. virtualQ improves communication between office and field staff to answer
To cushion the impact of the recession, companies need to cut costs and retain customers. This can be achieved through

Use virtualQ where you need it

The right solution for each channel or across channels – just as you need it.


The intelligent and fully automated callback and appointment management software for maximum reachability and optimal workload management for your telephone service center.


Generate leads on your website or provide a unique customer service experience with our easy to integrate callback & appointment widget. Reach your customers on all channels


Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks and workload-optimised appointments with voicebots, chatbots, messengers, apps and much more.

The digital transformation in customer service requires a customer-centric corporate culture and the ability to meet customers' needs. Inform now
Software solutions for long waits in customer service: conventional call-back, queued call-back and call-in. There are different options for your
Call-back and call-in are solutions for long queues in customer service. Explore the advantages and disadvantages of these solutions.
Artificial intelligence in customer service can be an opportunity, but it is also received with a lot of skepticism. However,
virtualQ receives growth financing from renowned investors for its innovative customer service solutions. "A world without waiting" is their goal,
Seasonal fluctuations in the contact center can be a challenge, especially for online stores in the run-up to Christmas. With
Witness a revolution in the service levels! SBSCOM is the leading full-service provider of employee benefits programs and together with
Success factor - service quality: Establish omnichannel customer service! virtualQ® offers innovative solutions for smooth telephone contact and minimizes "channel
virtualQ offers software that ends queues and improves customer experience. With the waiting, app and calendar functions, virtualQ reduces costs

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How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Make an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique. 

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen


Peak Management

Curn Reduction

Cost Reduction


Dauerbelastung / zuviele Anrufe


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