Use Case:
Higher sales conversion through web widget
Meet your customers where questions arise. For your optimized sales success.
Higher sales conversion using the web widget
By offering a callback option on our website with virtualQ , we have been able to achieve a 14-18% higher conversion rate and we have increased flexibility in our customer service. And from the very beginning, our travelers have proven very willing to use the callback function to get advice.
Karolina ShpellaSenior Technical Project Manager 
Above all, our agents need the best response times because this caller group has a decisive influence on our sales success.
Michael GlitzaHead of Customer Service Departmen 
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Challenges
- Customers bounce off online booking channels
- Sales conversions are not satisfactory or fluctuate strongly
- Potential customers feel unsupported with their questions and turn to the competition, which leads to high attrition during the booking or purchasing process.
virtualQ
- Web widgets provide the fastest possible up-to-the-minute callbacks or a consultation appointment on the website in the booking process
- The topic and contact details for a callback are recorded securely
- As a whitelabel-solution, virtualQ fits into corporate identity
Benefit
- Customers are actively prevented from dropping out of the booking / buying process
- Questions during booking are resolved in a non-intrusive manner
- Sales conversion rate is sustainably increased
- Lost calls can still be contacted thanks to lead capture
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