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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

About us – Partner, our team & open vacancies.

Insights – industry knowledge, success stories, press reviews & more.

Our partner network

In order to provide maxmim versatility and efficiency in our service offering, we have built up an extensive network of innovative partner companies. This network has eveolved during our development, and by working and growing together, we are able  to find a suitable and successful solution for every request.

Business consultancy

A team consisting of experienced managers in the field of customer service and sales, SchachtConsulting are on hand to pass on to you hands-on expertise from 15 years industry experience and an in-depth knowledge of customer service. Using specially developed instruments, Schacht will identify the strengths and weaknesses of your customer service set-up, sales organisation, or human resources department and develop custom strategies and target concepts for implementation.

As neutral communication architects, the Aachen-based management consultants at Aixvox develop modern and sustainable communication solutions for their clients.
Supporting their clients in integrating new technologies and contemporary working concepts, Aixvox deliver improvements to internal and external communication in the long term – tailored to the needs of customers and their target group. With the help of their workshops, they offer comprehensive, professional business and communication consulting services.

Systems integration

With over 50 years of experience, in-depth knowledge and skills, and close relationships with the leading technology providers, Damovo works with large-scale organisations around the world to analyse their business challenges. Fully integrated technology solutions which continuously improve business performance and the end-customer experience are among their core competencies.

With a long track record as a consultancy, service provider, and business engineering firm behind it, K-Businesscom accompanies companies on their path to digital transformation. Combinong experience, innovation, certified technological competence, and industry know-how at locations in Romania as well as in the entire DACH region, K-Businesscom is your partner.

Software Products

Calabrio helps call centres around the world to understand their customers, optimise their customer service, and motivate their employees.
With this market-leading cloud-based software suite for workforce scheduling, quality monitoring, and call analytics, you have all the tools you need to future-proof your customer service. With development and support based in Sweden and over 25 years in the market, Calabrio combines global innovation with local knowledge to offer customers superior service. That’s why the largest customer service providers in Europe choose Calabrio to grow their business.

VIER GmbH was formed in 2021 from the merger of the companies 4Com, voiXen, parlamind, Lindenbaum, and PRECIRE. The communication technology specialists have combined their years of expertise and in-depth knowledge. VIER sees itself as a pioneer for the future of intelligent, communication-driven work.

authensis offers tailor-made solutions for structuring your corporate communication. Developed in-house, the flexible authensis ACHAT Software Suite, optimises customer interaction across all channels relevant to you. ACHAT integrates seamlessly into your infrastructure and business processes to increase your competitive advantage. Thanks to a broad portfolio and many years of experience, authensis AG can offer a custom solution for every requirement.

Since 2000, SABIO has been providing the perfect knowledge management solution for customer service, since summer 2018 as part of Serviceware SE. Despite its extensive functionality, SABIO is easy to use and flexible in its integration. In 2019, its Integrator was launched with the aim of reimaging knowledge management. After all, who likes to spend time looking for things? Finding them is much better.

Cognigy is revolutionizing the service industry using the most cutting-edge AI technology. Its award-winning solution Cognigy.AI empowers businesses to deliver exceptional service that is instant, personalized, in any language, on any channel. By combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service.

Parloa’s Conversational AI platform allows companies to harness AI to provide outstanding customer conversations across all relevant service channels. Orchestrating market-leading AI technologies, the platform combines them with an easy-to-use low-code front end. The result: satisfied customers and agents.

Software Provider / BPO

Transcom is a Swedish outsourcing company that provides customer care, sales, technical support and collection services through an extensive network of contact centers and home office agents. Transcom is one of the most innovative service providers in the customer service sector. With a customer base of over 200 leading brands in various industries, it serves customers on digital as well as traditional channels such as chat, email, messaging, social media, voice and video tools.

Capita brings companies and their customers closer together in innovative ways, providing a range of consulting, digital services, and new technologies. At the same time, Capita is one of the leading European outsourcing service providers, able to handle customer management for companies from a wide range of industries and redesign their service concepts. As a partner, Capita accompanies clients through the digital transformation and strengthens them for the challenges of the future.

A strong partner for
smart innovation
in customer service

Technology partners

By integrating phones, Voice Over IP (VoIP) and messaging into web, desktop and mobile software, Twilio is driving the future of business communications. Millions of developers worldwide are already using Twilio to facilitate human communication with sophisticated technology.

With around 248 million mobile customers, 26 million fixed-network lines and 22 million broadband lines, Deutsche Telekom is one of the world’s leading integrated telecommunications companies. Deutsche Telekom offer products and services in the areas of fixed network/broadband, mobile telephony, internet, and internet TV for private customers as well as information and communication technology solutions for large business customers.

Amazon Web Services (AWS) is a comprehensive cloud computing platform launched by Amazon in 2006. It includes infrastructure solutions such as computing resources, storage, and databases, as well as solutions for current trends such as machine learning, artificial intelligence, and the internet of things (IoT). The service is now available in 190 countries worldwide.

Association partnerships

The callcentercircle is the regular networking event for the call centre and customer care industry. Top-drawer decision-makers and executives from the industry meet with the aim of learning new things, exchanging information, knowledge and know-how, networking, and making business contacts!

The Customer Service & Call Center Verband Germany e. V. (CCV) is the voice of the German customer service & call and contact centre industry and its service providers. With its almost 300 members, the CCV represents the leading call and contact centres from trade, finance, industry, and services, as well as sector-related companies from the areas of consulting, training, hardware, and software. As the largest association in the sector, it represents members’ interests vis-à-vis the media and politics and is a recognised platform for the exchange of specialist information. is the Swiss industry association for contact centre and customer contact management. The association was founded in 1997 with the primary aim of promoting exchange within the industry and addressing common interests and initiatives.


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