Fewer manual tasks for your agents
Challenges
- 1st level agents are not able to handle queries and close cases
- Customer complaints accrue due to breaks in communication
- Manual callbacks and processes are potential sources of error
- High expenses and limited availability of 2nd/ 3rd level agents dog processes
- Loss of information is chronic
virtualQ
- Automatic appointment allocation between the 1st and 2nd/3rd level
- Information transfer for better preparation of the agents
- Callbacks set up automatically without additional effort from agents
Benefit
- Optimization of internal processes
- Reduction of workload in 2nd / 3rd level
- Error prevention through reduction of manual work
- Optimal workload and reachability in 2nd / 3rd level
Download all virtualQ use cases now!
With virtualQ, we were not only able to optimize our processes, but also significantly improve the service experience for our customers.
Birgit HeidergottCustomer Service 
