Use Case:
Multi-channel experience through cross-channel linking
Offer your customers the perfect contact person just one click away, from any channel.
Resolve inquiries & enhance self-service
with channel linking
With virtualQ, however, it was the focus on the customer that convinced us.
Emmanuel Bächli Head of Customer and Intermediary Service 
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Challenges
- Time-consuming and costly communication e.g.: via chat or e-mail
- Lack of transition from other channels into telephone service
- Loss of impatient customers
virtualQ
- Service excellence provides an easy entry point to telephone assistance across all channels
- Information about customer query is routed to agents from multiple channels for better call preparation
Benefit
- Great customer experience
- Easy and maximized reachability
- Control over customer contact
- Cost savings
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