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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

About us – Partner, our team & open vacancies.

Insights – industry knowledge, success stories, press reviews & more.

Use Ccase:
Multi-channel
experience with
cross-channel linking

Offer your customers the perfect contact person – just one click away from any channel.

Use Case:
Multi-channel experience through cross-channel linking

Offer your customers the perfect contact person just one click away, from any channel.

Resolve inquiries & enhance self-service
with channel linking

Challenges

  • Time-consuming and costly communication e.g.: via chat or e-mail
  • Lack of transition from other channels into telephone service
  • Loss of impatient customers

virtualQ

  • Service excellence provides an easy entry point to telephone assistance across all channels
  • Information about customer query is routed to agents from multiple channels for better call preparation

Benefit

  • Great customer experience
  • Easy and maximized reachability
  • Control over customer contact
  • Cost savings

Download all virtualQ use cases now!

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Your contact to recruiting


Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht