Intelligent solutions for managing call-backs and virtual call-queuing

100% availability – without additional resources

CX that creates trust – and can increase sales

Peak management maximises use of your resources

Lowering your costs and improving your KPIs

Future-proof thanks to AI and omnichannel capabilities

Stand out against the market standard by using our AI-supported omnichannel-ready solution
Our AI system analyses, prioritises, and optimises your customer contacts across channels – phone, chat, e-mail, and all other touchpoints
Create a future-proof enterprise-level customer experience ready for deployment in all channels

Ready for flexible use across your business

Whether you are looking to increase customer satisfaction, efficiency, or sales: we will help you reach your goals
Our optimisation approach will ensure that you hit your commercial targets – consistently and sustainably
From wholly-digital market-leaders in e-commerce through to regulated industries such as insurance or banking, we can help you master he sector-specific challenges facing your company

Your advantages with virtualQ AI

Availability

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Increased efficiency

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Call volume

- 0 %

Use virtualQ where your customers are!

virtualQ AI orchestrates all contact in service and sales across all channels: securely, reliably, and with measurable success.

virtualQ Phone

The intelligent and fully automated callback and appointment management software for maximum availability and optimal capacity utilization control.

virtualQ Web

Web solution for optimized contact management, contact enrichment, and targeted self-service use for customer service. Generate more leads and higher sales conversions for your sales team.

virtualQ Connect

Unlock new potential by integrating virtualQ into your existing customer channels. Combine virtualQ with LLMs, voicebots, chatbots, messengers, apps, and even print.

Various industries are enthusiastic

…we have a lot of customers who, using this callback service for the first time, were a bit surprised at how well it works - and now wouldn’t want to do without it anymore.

Waiting times are the most common reason for complaints. With virtualQ, the solution is to use efficient routing and intelligent solutions to reduce hold times and thereby increase customer loyalty.

Experience perfectly-scheduled call-backs.
Realise your potential for faster service and happier customers.

virtualQ Insights – Discover the latest news

When, where and how to offer callbacks?

How, where, and when should you offer callbacks? This article provides helpful food for thought.

Callflow in customer service: Your key to customer satisfaction

In a world where customers expect fast and targeted responses, an efficiently designed call flow is an essential tool.

Intelligent solutions for managing call-backs and virtual call-queuing

100% availability – without additional resources

CX that creates trust – and can increase sales

Peak management maximises use of your resources

Lowering your costs and improving your KPIs

Future-proof thanks to AI and omnichannel capabilities

Ready for flexible use across your business

Your advantages with virtualQ AI

Use virtualQ where your customers are!

virtualQ Phone

virtualQ Web

virtualQ Connect

Various industries are enthusiastic

Experience perfectly-scheduled call-backs.
Realise your potential for faster service and happier customers.

virtualQ Insights – Discover the latest news

When, where and how to offer callbacks?

Callflow in customer service: Your key to customer satisfaction

Do you have questions? I can help you.

Efficiency Booster

Lead Engine

Loyalty Driver

Peak Helper

Alle Lösungen

Zur Übersicht

Intelligent solutions for managing call-backs and virtual call-queuing

100% availability – without additional resources

CX that creates trust – and can increase sales

Peak management maximises use of your resources

Lowering your costs and improving your KPIs

Future-proof thanks to AI and omnichannel capabilities

Ready for flexible use across your business

Your advantages with virtualQ AI

Use virtualQ where your customers are!

virtualQ Phone

virtualQ Web

virtualQ Connect

Various industries are enthusiastic

Experience perfectly-scheduled call-backs. Realise your potential for faster service and happier customers.

virtualQ Insights – Discover the latest news

When, where and how to offer callbacks?

Callflow in customer service: Your key to customer satisfaction

Do you have questions? I can help you.

Efficiency Booster

Lead Engine

Loyalty Driver

Peak Helper

Alle Lösungen

Zur Übersicht

Experience perfectly-scheduled call-backs.
Realise your potential for faster service and happier customers.